{"id":1455,"date":"2024-11-13T17:53:38","date_gmt":"2024-11-13T14:53:38","guid":{"rendered":"https:\/\/help.testbh.ru\/?page_id=1455"},"modified":"2025-12-12T14:18:22","modified_gmt":"2025-12-12T11:18:22","slug":"obzor-servisa-bothelp","status":"publish","type":"page","link":"https:\/\/help.bothelp.io\/en\/home\/obzor-servisa-bothelp\/","title":{"rendered":"How to Work with BotHelp Service: Setting Up Your Account for Your Business Goals"},"content":{"rendered":"<p data-start=\"33\" data-end=\"192\">Detailed Guide to Setting Up BotHelp Service for Your Business Needs: Getting Started, Interface, Features, and Tips to Make Chatbots Work More Efficiently<\/p>\n<h2 data-start=\"199\" data-end=\"215\"><a href=\"https:\/\/bothelp.io\/ru?utm_source=bz&amp;utm_medium=top&amp;utm_campaign=7095\"><strong data-start=\"199\" data-end=\"215\">Registration<\/strong><\/a><\/h2>\n<p data-start=\"217\" data-end=\"353\">First, you need to register on the website <a class=\"\" href=\"https:\/\/bothelp.io\/\" target=\"_new\" rel=\"noopener\" data-start=\"260\" data-end=\"279\">https:\/\/bothelp.io\/<\/a><br data-start=\"279\" data-end=\"282\" \/>You will get 14 days of free access to test all the service\u2019s features.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib aligncenter\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648028346568-loljuz5t.png\" width=\"369\" height=\"476\" \/><\/p>\n<p data-start=\"355\" data-end=\"426\">Choose your account subdomain carefully, as it cannot be changed later.<\/p>\n<p data-start=\"433\" data-end=\"601\">A link will be generated for you to access your personal dashboard. The domain will be the name of your account.<br data-start=\"545\" data-end=\"548\" \/>We recommend using your company name or your surname.<\/p>\n<p data-start=\"603\" data-end=\"639\">Example: <a class=\"\" href=\"https:\/\/company.bothelp.io\/\" target=\"_new\" rel=\"noopener\" data-start=\"612\" data-end=\"639\">https:\/\/company.bothelp.io\/<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib aligncenter\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692370376944-k1j1sj97.png\" width=\"387\" height=\"526\" \/><\/p>\n<p data-start=\"641\" data-end=\"698\">Prefer video format? Please watch our video on VKontakte.<\/p>\n<p><span class=\"fr-video fr-deletable fr-fvc fr-dvb fr-draggable\" contenteditable=\"false\" draggable=\"true\"><iframe loading=\"lazy\" class=\"fr-draggable\" src=\"https:\/\/www.youtube.com\/embed\/Ln6t4zgFzIE?&amp;wmode=opaque\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/span><\/p>\n<h2 data-start=\"705\" data-end=\"727\"><strong data-start=\"705\" data-end=\"727\">Platform Interface<\/strong><\/h2>\n<ul data-start=\"729\" data-end=\"799\">\n<li data-start=\"729\" data-end=\"740\">\n<p data-start=\"731\" data-end=\"740\">Sidebar<\/p>\n<\/li>\n<li data-start=\"741\" data-end=\"779\">\n<p data-start=\"743\" data-end=\"779\">Sections of the personal dashboard<\/p>\n<\/li>\n<li data-start=\"780\" data-end=\"799\">\n<p data-start=\"782\" data-end=\"799\">Tech support chat<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"806\" data-end=\"825\"><strong data-start=\"806\" data-end=\"825\"><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648028528077-j5fjam3q.png\" \/><\/p>\n<p>Mobile Platform<\/strong><\/h2>\n<p data-start=\"827\" data-end=\"892\">The platform has a <a href=\"https:\/\/youtu.be\/QCQyMlpa2dI\">mobile version<\/a>. (<a href=\"https:\/\/vk.com\/video-132741842_456240029\">Video<\/a> available on VKontakte)<\/p>\n<h2 data-start=\"899\" data-end=\"919\"><strong data-start=\"899\" data-end=\"919\">Account Settings<\/strong><\/h2>\n<p data-start=\"921\" data-end=\"1129\"><strong data-start=\"921\" data-end=\"944\">Connecting Channels<br \/>\n<\/strong><br data-start=\"944\" data-end=\"947\" \/>After creating your account, you need to connect your messengers to it. Check the article on how to connect <a href=\"https:\/\/help.bothelp.io\/podklyuchenie-vkontakte\/\">VKontakte<\/a>, <a href=\"https:\/\/help.bothelp.io\/podklyuchenie-telegram\/\">Telegram<\/a>, <a href=\"https:\/\/help.bothelp.io\/podklyuchenie-viber\/\">Viber<\/a>, <a href=\"https:\/\/help.bothelp.io\/podklyuchenie-whatsapp-k-bothelp\/\">WhatsApp<\/a>, <a href=\"https:\/\/help.bothelp.io\/podklyuchenie-facebook\/\">Facebook Messenger*<\/a>, and <a href=\"https:\/\/help.bothelp.io\/podklyuchenie-instagram\/\">Instagram<\/a>*.<\/p>\n<p data-start=\"1131\" data-end=\"1192\">*Owned by Meta, recognized as extremist and banned in Russia<\/p>\n<p data-start=\"1199\" data-end=\"1329\"><strong data-start=\"1199\" data-end=\"1212\">Time Zone<br \/>\n<\/strong><br data-start=\"1212\" data-end=\"1215\" \/>You can set the desired time zone. Note that all mailings will be sent based on the time zone set in the settings.<\/p>\n<p data-start=\"1336\" data-end=\"1519\"><strong data-start=\"1336\" data-end=\"1355\"><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692370565872-m86tf8zf.png\" \/><\/p>\n<p>Automatic Reply<br \/>\n<\/strong><br data-start=\"1355\" data-end=\"1358\" \/>You can set text that will be automatically sent when a new message from a subscriber arrives or if you are offline. This is configured in the &#8220;Dialogs&#8221; section.<\/p>\n<p data-start=\"1526\" data-end=\"1728\"><strong data-start=\"1526\" data-end=\"1543\"><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692370787289-9sem6rqe.png\" \/><\/p>\n<p>Quick Replies<br \/>\n<\/strong><br data-start=\"1543\" data-end=\"1546\" \/>These are reply templates you can use in conversations in the &#8220;Dialogs&#8221; section.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692370654150-9zeheahm.png\" \/><br data-start=\"1626\" data-end=\"1629\" \/><br \/>\nYou can call them by clicking the corresponding button (to make it appear, add at least one reply).<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib aligncenter\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648028701681-4uwfscyu.png\" \/><\/p>\n<h2 data-start=\"1735\" data-end=\"1806\"><a href=\"\/kak-dobavit-sotrudnika\/\"><strong data-start=\"1735\" data-end=\"1745\">Agents<\/strong><\/a><\/h2>\n<p data-start=\"1735\" data-end=\"1806\">\nYou can add an unlimited number of agents to your <a href=\"\/kak-dobavit-sotrudnika\/\">account<\/a>.<\/p>\n<p>If you lose access to the email used for registration, just add yourself with a different email and delete the old account.<\/p>\n<p data-start=\"1933\" data-end=\"1957\">There are 4 agent roles:<\/p>\n<ul data-start=\"1959\" data-end=\"2418\">\n<li data-start=\"1959\" data-end=\"2010\">\n<p data-start=\"1961\" data-end=\"2010\">Administrator \u2014 has full rights in the account.<\/p>\n<\/li>\n<li data-start=\"2011\" data-end=\"2208\">\n<p data-start=\"2013\" data-end=\"2060\">Editor \u2014 same rights as administrator except:<\/p>\n<ul data-start=\"2063\" data-end=\"2208\">\n<li data-start=\"2063\" data-end=\"2138\">\n<p data-start=\"2065\" data-end=\"2138\">Cannot change roles or information for administrators or other editors;<\/p>\n<\/li>\n<li data-start=\"2141\" data-end=\"2173\">\n<p data-start=\"2143\" data-end=\"2173\">No access to payment screen;<\/p>\n<\/li>\n<li data-start=\"2176\" data-end=\"2208\">\n<p data-start=\"2178\" data-end=\"2208\">Can add agents and analysts.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2209\" data-end=\"2317\">\n<p data-start=\"2211\" data-end=\"2317\">Agent \u2014 full access only to the &#8220;Dialogs&#8221; and &#8220;Subscribers&#8221; sections; other sections are not accessible.<\/p>\n<\/li>\n<li data-start=\"2318\" data-end=\"2418\">\n<p data-start=\"2320\" data-end=\"2418\">Analyst \u2014 view-only access to all sections; no rights to add\/edit\/delete; no access to &#8220;Settings.&#8221;<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2425\" data-end=\"2523\"><strong data-start=\"2425\" data-end=\"2436\">Profile<br \/>\n<\/strong><br data-start=\"2436\" data-end=\"2439\" \/>Here you can change your name, password, and set up email and browser notifications.<\/p>\n<p data-start=\"2530\" data-end=\"2617\"><strong data-start=\"2530\" data-end=\"2541\">Payment<br \/>\n<\/strong><br data-start=\"2541\" data-end=\"2544\" \/>Here you can see your current tariff plan or change it.<br data-start=\"2599\" data-end=\"2602\" \/><a href=\"\/tarify-i-oplata\/\">Choose tariff \u25b6<\/a><\/p>\n<h2 data-start=\"2624\" data-end=\"2662\"><strong data-start=\"2624\" data-end=\"2662\">Sections of the Personal Dashboard<\/strong><\/h2>\n<p data-start=\"2664\" data-end=\"2735\"><a href=\"\/dialogi\/\"><strong data-start=\"2664\" data-end=\"2675\">Dialogs<\/strong><\/a><br \/>\n<br data-start=\"2675\" data-end=\"2678\" \/>All new messages from ALL connected channels appear here.<\/p>\n<p data-start=\"2737\" data-end=\"2891\"><a href=\"\/podpischiki\/\"><strong data-start=\"2737\" data-end=\"2752\">Subscribers<\/strong><\/a><br \/>\n<br data-start=\"2752\" data-end=\"2755\" \/>Anyone who sends a message via any connected messenger automatically becomes a subscriber, and you can send them mailings using BotHelp.<\/p>\n<p data-start=\"2893\" data-end=\"3173\"><a href=\"\/razovye-rassylki\/\"><strong data-start=\"2893\" data-end=\"2905\">Mailings<\/strong><\/a><br \/>\n<br data-start=\"2905\" data-end=\"2908\" \/>When creating a mailing, you can write a message and send it to specific users. You can select the day and time to send it or send immediately.<br data-start=\"3051\" data-end=\"3054\" \/>After sending, you can see how many people received the mailing, the open rate, and click rate (if there were buttons).<\/p>\n<p data-start=\"3175\" data-end=\"3361\"><strong data-start=\"3175\" data-end=\"3183\"><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648028917513-kzfyjuvy.png\" \/><\/p>\n<p>Bots<br \/>\n<\/strong><br data-start=\"3183\" data-end=\"3186\" \/>Here you can create multistep bots. Bots are available for VKontakte, Facebook Messenger*, Telegram, Viber, WhatsApp, and Instagram*. They allow setting up funnel variability.<\/p>\n<p data-start=\"3363\" data-end=\"3424\">*Owned by Meta, recognized as extremist and banned in Russia<\/p>\n<p data-start=\"3426\" data-end=\"3615\"><strong data-start=\"3426\" data-end=\"3442\">Growth Tools<br \/>\n<\/strong><br data-start=\"3442\" data-end=\"3445\" \/>Our platform allows creating <a href=\"\/mini-lendingi\/\">mini-landing<\/a> pages and landing pages for <a href=\"\/lendingi-dlya-vkontakte\/\">VKontakte<\/a>. These link your ad campaigns with your bot. Use <a href=\"\/vidzhet-knopki\/\">widgets<\/a> to place buttons on your website.<\/p>\n<p data-start=\"3617\" data-end=\"3739\"><strong data-start=\"3617\" data-end=\"3631\">Automation<br \/>\n<\/strong><br data-start=\"3631\" data-end=\"3634\" \/>In this section, you can create automation by <a href=\"\/klyuchevye-slova\/\">keyword<\/a> or set up <a href=\"https:\/\/help.bothelp.io\/category\/priem-platezhej-ot-podpischikov\/\">payment acceptance<\/a> from your subscribers.<\/p>\n<p data-start=\"3741\" data-end=\"3883\"><a href=\"\/avtorassylka\/\"><strong data-start=\"3741\" data-end=\"3758\">Auto-mailings<\/strong><\/a><br \/>\n<br data-start=\"3758\" data-end=\"3761\" \/>Auto-mailing is a message chain sent to subscribers with a delay. Available for VKontakte, Facebook*, Viber, and Telegram.<\/p>\n<p data-start=\"3885\" data-end=\"3946\">*Owned by Meta, recognized as extremist and banned in Russia<\/p>\n<p data-start=\"3948\" data-end=\"4072\"><a href=\"\/analitika\/\"><strong data-start=\"3948\" data-end=\"3961\">Analytics<\/strong><\/a><br \/>\n<br data-start=\"3961\" data-end=\"3964\" \/>Contains general information on the number of subscribers, dialogs, response times from your support agents.<\/p>\n<h2 data-start=\"4079\" data-end=\"4112\"><strong data-start=\"4079\" data-end=\"4112\">Practical Use of the Platform<\/strong><\/h2>\n<p data-start=\"4114\" data-end=\"4227\">The best way to understand how the platform works is to create a bot using it. Learn how to do this in the video:<\/p>\n<p data-start=\"4229\" data-end=\"4247\"><span class=\"fr-video fr-deletable fr-fvc fr-dvb fr-draggable\" contenteditable=\"false\" draggable=\"true\"><iframe loading=\"lazy\" class=\"fr-draggable\" src=\"https:\/\/www.youtube.com\/embed\/lzssJs4bYb8?&amp;wmode=opaque\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/span><\/p>\n<p data-start=\"4254\" data-end=\"4286\"><a href=\"\/vozmozhnosti-bothelp-2\/\"><strong data-start=\"4254\" data-end=\"4286\">More About Platform Features<\/strong><\/a><\/p>\n<p data-start=\"4288\" data-end=\"4442\">This article covered the main interface elements and platform functions. Visit our knowledge base or ask questions in the chat if you have more inquiries.<\/p>\n<p data-start=\"4444\" data-end=\"4468\"><a href=\"https:\/\/help.bothelp.io\/\">Knowledge Base BotHelp<\/a> \u2192<\/p>\n<p data-start=\"4475\" data-end=\"4554\">Forgot your password, domain, or email? Use our recommendations in the <a href=\"https:\/\/help.bothelp.io\/voprosy-po-nastrojkam\/\">article<\/a>.<\/p>\n<hr data-start=\"1913\" data-end=\"1916\" \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" data-end=\"2117\">Get 14 Days Free<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Detailed Guide to Setting Up BotHelp Service for Your Business Needs: Getting Started, Interface, Features, and Tips to Make Chatbots Work More Efficiently Registration First, you need to register on the website https:\/\/bothelp.io\/You will get 14 days of free access to test all the service\u2019s features. Choose your account subdomain carefully, as it cannot be [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_helpful_status":1,"footnotes":""},"class_list":["post-1455","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Work with BotHelp Service: Setting Up Your Account for Your Business Goals<\/title>\n<meta name=\"description\" content=\"Detailed Guide to Setting Up BotHelp Service for Your Business Needs: Getting Started, Interface, Features, and Tips to Make Chatbots Work More Efficiently Registration First, you need to register on the website https:\/\/bothelp.io\/You will get 14 days of free access to test all the service\u2019s features. 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