{"id":102,"date":"2024-09-12T12:10:03","date_gmt":"2024-09-12T09:10:03","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=102"},"modified":"2026-03-26T20:23:47","modified_gmt":"2026-03-26T17:23:47","slug":"otpiska","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/otpiska\/","title":{"rendered":"Unsubscribing"},"content":{"rendered":"<p>A person can completely unsubscribe from the broadcasting\/flow messages, or only from a specific message chain (flow or sequences).<br \/>\nThe person initiates unsubscribing, but you have to give them the option to do so.<\/p>\n<h3>Unsubscribing by action<\/h3>\n<p>Unsubscribing is triggered by using actions. There are several ways to add actions:<\/p>\n<ul>\n<li>add a new &#8220;Action&#8221; step in the multi-step flow;<\/li>\n<li>add action button;<\/li>\n<li>set up an action in the &#8220;Keyword&#8221;automation.<\/li>\n<\/ul>\n<h3>Full unsubscribing<\/h3>\n<p>It is set up using the &#8220;Unsubscribe&#8221; action.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648114456484-uwzrl336.png\" width=\"405\" height=\"119\" \/><\/p>\n<p>Once this action is triggered for the person, they will remain your person, but will not receive messages until they re-subscribe to the broadcasting\/flow.<\/p>\n<p>The only way to contact an unsubscribed person is to send them a message via the conversations.<\/p>\n<h3>Unsubscribing from a message chain<\/h3>\n<p>You can only unsubscribe from a specific message chain (sequences or bot).<\/p>\n<h3>Unsubscribing from sequences<\/h3>\n<p>To do this, add the &#8220;Remove from sequences&#8221; action and specify the name of the sequence that you want to remove the person from.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648114566887-36usvuvh.gif\" \/><\/p>\n<p>If you plan to use this automation to stop multiple sequences, then you have to specify ALL of them in the settings.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648114600301-tx7doqwe.png\" \/><\/p>\n<h3>Stopping a multi-step flow<\/h3>\n<p>Set up the flow chain to stop the flow for the person.<\/p>\n<ul>\n<li>Add a new &#8220;Action&#8221; step after any step.<\/li>\n<li>Select &#8220;Stop flow&#8221; and enter its name.<\/li>\n<\/ul>\n<p>As soon as the person activates this action, the flow selected for it will stop.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648114736984-im1y031a.gif\" \/><\/p>\n<h3>Unsubscribing manually<\/h3>\n<p>The manual unsubscribing method is available for the flow and sequences. Go to the person&#8217;s profile yourself, find a list of their flows and sequences, and delete the unnecessary ones.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692790918920-kwsg87gl.png\" \/><\/p>\n<h3>Unsubscribing by clicking a button<\/h3>\n<p><strong>Multi-step flow<\/strong><\/p>\n<ul>\n<li>Add a new step with the &#8220;Unsubscribe&#8221; action, &#8220;Stop flow&#8221; or &#8221; Remove from sequences&#8221;.<\/li>\n<li>Add a step with the &#8220;Go to step&#8221; button type.<\/li>\n<li>Link the button and the action step to unsubscribing.<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648218309401-tnmci5i9.png\" \/><\/li>\n<\/ul>\n<h3><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648218319243-s1ysp9ct.png\" \/><\/h3>\n<p><strong>Unsubscribing by keyword<\/strong><\/p>\n<p>Create automation based on a keyword. Enter the words that will trigger the unsubscribing action.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648114970326-yvwff3tw.png\" \/><\/p>\n<p>&nbsp;Add the required action.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648114970436-a1kinjgk.png\" \/><\/p>\n<p>As soon as the person enters one of the words, the action is activated, they will unsubscribe.<\/p>\n<h3>FAQ<\/h3>\n<p><strong>If a person unsubscribed and then re-subscribed to the flow\/sequences, will they receive messages again?<\/strong><\/p>\n<p>Yes, the entire chain will be sent from the very beginning.<\/p>\n<p>&#8212;-<\/p>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a> \ud83d\ude03<\/p>\n<p>Get 14 days of 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