For example, you assign different tags to all new people and those who paid. And then you can filter and view the conversion rate.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227805-9g0dssq8.png\")
<\/p>\n
- \n
- For filtering<\/a> people<\/strong><\/li>\n<\/ul>\n
For example, you segment your audience and assign a specific tag to each segment. You can filter people by tag and see how many people you have in each segment.<\/p>\n
- \n
- In manual broadcasting<\/strong><\/li>\n<\/ul>\n
For example, you want to send a broadcasting to those who subscribed but didn’t pay for it.
\nIn the broadcasting settings, set the appropriate rules and tags. This means that the broadcasting goes only to the target people.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227653-xs5u3woj.png\")
<\/p>\nPlease note that the audience is determined when the broadcasting is triggered. It will be sent to as many people as fall under the condition at that time. If there are currently 10 people for a certain tag, but this number may soon increase, for example, to 20, then it will go to the number of people that will be available at the time of sending the broadcasting.<\/p>\n
- \n
- For setting conditions<\/strong><\/li>\n<\/ul>\n
In multi-step flows, you can create variations by using tags.
\nFor example, a person will receive a tag as soon as they pay for an item.
\nAnd if they have a tag, then by the condition of this tag, the user will follow a specific chain. If there is no tag\u2014 they will follow a different one.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227865-eeo1k9fa.png\")
<\/p>\nWhere can a tag be assigned<\/h3>\n
On landing pages<\/strong><\/p>\n
If you add a tag in the landing page settings, it will be assigned to everyone who subscribes via this landing page.<\/p>\n
<\/p>\n
Mini-landing and VK landing pages<\/strong><\/p>\n
In the appropriate field, enter the appropriate tag and press Enter<\/strong>.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106226421-0u3qi5v2.png\")
<\/p>\nIn multi-step flows<\/strong><\/p>\n
The tag is assigned in the Action<\/a> block. This happens after the person passes this step of the flow.<\/p>\n
1. Add a new action.<\/p>\n
![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227816-9dihv61w.png\")
<\/p>\n2. Go to action settings.
\n3. Add a new “Add Tag” action.
\n4. Enter a tag name.
\n5. Save.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106919213-snkw01g9.gif\")
<\/p>\nActions can be added after any step. For example, you can mark with a tag those who clicked on the corresponding button or followed the link.
\nYou can track the transition using the conditions<\/a>.<\/p>\nIn automation<\/strong><\/p>\n
Keywords<\/strong><\/p>\n
The tag is assigned immediately after the automation is triggered. The person entered the keyword \u2014 automation was triggered \u2014 the tag was assigned.
\nAdd the “Add Tag” action in the automation settings.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227730-oce9tkrc.png\")
<\/p>\nPayment acceptance<\/strong><\/p>\n
The tag will be assigned after successful payment. Add the “Add Tag” action in the payment acceptance settings.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227781-tbxywyme.png\")
<\/p>\nIn sequences<\/strong><\/p>\n
You have to configure the tag assignment individually for different messengers.<\/p>\n
Facebook*\/Telegram<\/strong><\/p>\n
For Facebook, you can assign a tag in buttons and quick responses.<\/p>\n
<\/p>\n
Buttons:<\/p>\n
- \n
- Add the “Text” card.<\/li>\n
- Add a button to it.<\/li>\n
- Select the “action” button type.<\/li>\n
- Add the “Add Tag” action.<\/li>\n
- Enter the tag name.<\/li>\n
- Enter the button name.<\/li>\n
- Save.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106228042-6ua8dhew.png\")
<\/li>\n<\/ol>\nQuick Responses (Facebook only):<\/p>\n
- \n
- Add the response options.<\/li>\n
- Enter the response title.<\/li>\n
- Add the “Add Tag” action.<\/li>\n
- Enter the tag name.<\/li>\n
- Save.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106228125-0dop8nrc.png\")
<\/li>\n<\/ol>\nVKontakte<\/strong><\/p>\n
Online buttons:<\/p>\n
- \n
- Add a button in the”Text” card.<\/li>\n
- Optionally, select the color of the button.<\/li>\n
- Select the “action” button type.<\/li>\n
- Add the “Add Tag” action.<\/li>\n
- Enter the tag name.<\/li>\n
- Save.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106228231-52eyxy0r.png\")
<\/li>\n<\/ol>\nVKontakte\/Viber*<\/strong><\/p>\n
Keyboard (“action” button type)<\/p>\n
- \n
- Add the keyboard.<\/li>\n
- Add the button.<\/li>\n
- Optionally, select the color of the button.<\/li>\n
- Add the “Add Tag” action.<\/li>\n
- Enter the tag name.<\/li>\n
- Save.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106228211-f0h7s10d.png\")
<\/li>\n<\/ol>\nIn the user profile<\/strong><\/p>\n
You can go to the user’s profile and manually add the appropriate tag.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106226291-aeykgccu.png\")
<\/p>\nHow to remove a tag<\/h3>\n
In the user profile<\/strong><\/p>\n
You can go to the user’s profile and manually remove the unnecessary tag. To do this, click on the cross mark next to the tag name.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106226920-ld24341c.png\")
<\/p>\nIn actions
\n<\/strong>Add the “Remove Tag” action. Actions are available in flows, sequences, and automations.
\nYou can configure removal in the same way as adding the tag. But instead of the “Add Tag” action, add the “Remove Tag” action. You have to select the tag from the list.
\n![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106226717-t1yu88rs.png\")
<\/p>\nMass actions with tags<\/h3>\n
Set and remove a tag for a group of people<\/strong><\/p>\n
- \n
- Go to the “People” section.<\/li>\n
- Select people with the appropriate tag.<\/li>\n
- Click the “Mass Actions” button to open the list of mass actions.<\/li>\n
- Select “Set Tag” or “Remove Tag”.<\/li>\n
- From the drop-down list, select the tag that you want to set or remove from the people’s profiles, and click on the corresponding button.<\/li>\n<\/ul>\n
![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106228201-qt7ttrhs.png\")
<\/p>\nFAQ<\/h3>\n
Difference between tags and UTM tags.<\/strong><\/p>\n
UTM tags<\/a> are used to track external subscription sources. For example, you can add them to the link to the VK landing<\/a> or mini-landing<\/a>, as well as to the direct link of the flow<\/a>.
\nUTM tags are stored in special fields inside the user profile.<\/p>\nThe usual internal tags<\/strong> are needed for operation and analytics inside the BotHelp platform.<\/p>\n
![](\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648106227768-3ym66r21.png\")
<\/p>\nHow to remove tags from the list<\/strong><\/p>\n
Video Tutorial:
\n
- For setting conditions<\/strong><\/li>\n<\/ul>\n
- In manual broadcasting<\/strong><\/li>\n<\/ul>\n