{"id":124,"date":"2024-09-12T12:47:24","date_gmt":"2024-09-12T09:47:24","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=124"},"modified":"2025-09-24T17:52:59","modified_gmt":"2025-09-24T14:52:59","slug":"kak-sohranit-kabinet","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/kak-sohranit-kabinet\/","title":{"rendered":"How to save your profile"},"content":{"rendered":"<p>Why are profiles deleted?<\/p>\n<p>In BotHelp, people are constantly registering new profiles and, unfortunately, not all users continue to use the platform. Each profile consumes the platform&#8217;s resources, and if there are too many of them, this can cause delays in the work of the service. To prevent this from happening, unused profiles are deleted after some time.<\/p>\n<h3>\nProfiles with a free trial period<\/h3>\n<ul>\n<li>If your profile has never been paid for and the trial period has ended, <strong>the profile will be deleted 14 days after the end of the trial period<\/strong>.<\/li>\n<li>If the trial period is over and you logged in to your profile before it has been deleted, you can edit a flow or broadcasting in your profile. Then the deletion date will be postponed for 14 days. Your profile will be available if you log in to it daily.<\/li>\n<\/ul>\n<p><strong>(!)<\/strong> The availability of your profile does not mean that it works: broadcasting, flows, sequences, mini-landing pages, and so on will not work for your people.<\/p>\n<p>For your profile to fully work, we recommend activating the subscription.<\/p>\n<p>&nbsp;<\/p>\n<h3>Profiles with a paid subscription<\/h3>\n<ul>\n<li>If there are<strong> fewer than 1000 <\/strong>active chargeable people OR there are <strong>no connected channels<\/strong> (i.e. the number of active people = 0), your profile will be deleted <strong>6 months after<\/strong> the subscription termination date.<\/li>\n<li>If you log in to your profile after the subscription ends before it has been deleted, the deletion date will be postponed for another 6 months. This way, your profile will not be deleted and you will be able to use it if you regularly log in to it. The availability of your profile does not mean that it works: broadcasting, flows, sequences, mini-landing pages, and so on will not work for your people.<\/li>\n<li>If there are<strong>&nbsp;more than 1000 active <\/strong>chargeable people and there is<strong> at least one connected channel, <\/strong>the profile <strong>will not be deleted<\/strong>.<\/li>\n<\/ul>\n<p>The number of chargeable people is indicated in the &#8220;Payment&#8221; section in the upper-left corner.<\/p>\n<h2><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1676463541333-l9796uvs.png\" \/><\/h2>\n<h3>What to do if your profile is deleted<\/h3>\n<ul>\n<li>Unfortunately, you won&#8217;t be able to restore the deleted profile. Support won&#8217;t be able to do this either, as the data is completely deleted and isn&#8217;t stored anywhere.<\/li>\n<li>You can create a new profile with the same name, if it has not already been taken.<\/li>\n<\/ul>\n<h3>How to save your people base<\/h3>\n<ul>\n<li>If you don&#8217;t plan to use your profile for a long time, we recommend saving your people base. To do this, use export and save the users&#8217; IDs in the file. If the profile is deleted, you can import people from the file to the new profile.<\/li>\n<\/ul>\n<p>________________________________<span style=\"font-weight: 400;\">If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a> \ud83d\ude03<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/span><\/p>\n<p><a href=\"https:\/\/bothelp.io\/ru?utm_source=bz&amp;utm_medium=footer&amp;utm_campaign=16881\"><b>Get 14 days for free<\/b><\/a><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"124\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 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In BotHelp, people are constantly registering new profiles and, unfortunately, not all users continue to use the platform. Each profile consumes the platform&#039;s resources, and if there are too many of them, this can cause delays in the work of the service. To prevent this from happening, unused profiles are deleted&hellip;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/Why%20are%20profiles%20deleted?%20In%20BotHelp,%20people%20are%20constantly%20registering%20new%20profiles%20and,%20unfortunately,%20not%20all%20users%20continue%20to%20use%20the%20platform.%20Each%20profile%20consumes%20the%20platform's%20resources,%20and%20if%20there%20are%20too%20many%20of%20them,%20this%20can%20cause%20delays%20in%20the%20work%20of%20the%20service.%20To%20prevent%20this%20from%20happening,%20unused%20profiles%20are%20deleted&hellip;\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to save your profile\" \/>\n<meta property=\"og:description\" content=\"Why are profiles deleted? In BotHelp, people are constantly registering new profiles and, unfortunately, not all users continue to use the platform. Each profile consumes the platform&#039;s resources, and if there are too many of them, this can cause delays in the work of the service. To prevent this from happening, unused profiles are deleted&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.bothelp.io\/en\/kak-sohranit-kabinet\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 BotHelp\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bothelpru\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-12T09:47:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-24T14:52:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/screenshot-at-sep-24-17-52-33-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1394\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 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