{"id":208,"date":"2024-09-20T20:09:18","date_gmt":"2024-09-20T17:09:18","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=208"},"modified":"2025-09-24T15:01:36","modified_gmt":"2025-09-24T12:01:36","slug":"podklyuchenie-k-whatsapp-business-api","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/podklyuchenie-k-whatsapp-business-api\/","title":{"rendered":"Connecting to the WhatsApp Business API*"},"content":{"rendered":"<p><strong>Important! The connection of new WhatsApp channels to BotHelp is temporarily unavailable.<\/strong><br \/>\n_____________<\/p>\n<p><strong>Video Tutorial:<\/strong><br \/>\n<span class=\"fr-video fr-deletable fr-fvc fr-dvb fr-draggable\" contenteditable=\"false\" draggable=\"true\"><iframe loading=\"lazy\" class=\"fr-draggable\" src=\"https:\/\/www.youtube.com\/embed\/5uq2yXlbrnM?&amp;wmode=opaque\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/span><br \/>\n<strong>Text instructions<\/strong><\/p>\n<p>WhatsApp provides companies with API access upon prior request. The numbers are connected to the WhatsApp Business API (WABA) through a partner service.<br \/>\nYou can register a new number in the settings of your BotHelp profile. Click the <strong>Add Channel<\/strong> button, and <a href=\"\/podklyuchenie-whatsapp-k-bothelp\/\">further connection<\/a> and setup will take place in the 360Dialog modal window.<\/p>\n<p>Please note that the use of WhatsApp is paid.<\/p>\n<p>The prices for the channel and template messages are $20 and from $0.0477 respectively.<br \/>\nMore information about the pricing model can be found in <a href=\"\/czenoobrazovanie-whatsapp-business-api\/\">our article<\/a>, as well as on the company&#8217;s website.<\/p>\n<h4>Terms of connection to WABA<\/h4>\n<p>WhatsApp puts forward certain requirements for those to whom it gives access to its API:<\/p>\n<ul>\n<li>Your business manager has to be verified on Facebook.<\/li>\n<li>You have to have a phone number that is not currently connected to Whatsapp. A virtual number or a SIM card will do. To confirm the number, you need to accept a call or SMS.<\/li>\n<\/ul>\n<h4>How to verify a business manager<\/h4>\n<p>Step-by-step instructions can be found in our article at the <a href=\"\/verifikacziya-facebook-business-manager\/\">link<\/a>.<\/p>\n<p>Instructions from Facebook are <a href=\"https:\/\/www.facebook.com\/business\/help\/2058515294227817?id=180505742745347\">here<\/a>.<\/p>\n<h4>Registering a number in WhatsApp<\/h4>\n<ol>\n<li>After confirming the company in the Facebook* Business Manager, follow the <a href=\"https:\/\/hub.360dialog.com\/auth\/signup\/oraMDRPA\">link<\/a>. Register a new account or log in to an existing one.<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1684134951468-fvagp17m.png\" \/><\/li>\n<li>Fill in the business information.<img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648101980000-w3r3abb9.png\" width=\"526\" height=\"826\" \/><\/li>\n<\/ol>\n<p>After filling out the form, connect your 360Dialog account to Facebook <strong>in 3 steps<\/strong>.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102189239-yimlntln.png\" \/><\/p>\n<h4>Connecting 360Dialog to Facebook Business Manager<\/h4>\n<p>Step 1.<\/p>\n<p>Select the verified Facebook Business Manager<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648101982416-hxqi1fao.png\" width=\"537\" height=\"694\" \/><\/p>\n<h4>Entering the display name and other information in WhatsApp<\/h4>\n<p>Step 2.<\/p>\n<p><strong>Display name<\/strong><\/p>\n<p>Enter the Display name in WhatsApp. This is the name of your flow that all people will see. There are 3 options here:<\/p>\n<ul>\n<li>The legal name of the company, as in Facebook Business Manager.<\/li>\n<li>Company name \u2014 to do this, add your website that you verified in Facebook Business Manager in the step.<\/li>\n<li>The name of the expert\/coach \u2014 add a link to the website and a status, e.g., &#8220;sales expert&#8221;. <strong>Important: just the first and last name as the display name will not be accepted by Facebook. People should understand that this is a business account.<\/strong><\/li>\n<\/ul>\n<p><strong>Other information<\/strong><\/p>\n<p>Choose a category. Skip the &#8220;Business Description&#8221; section.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102274439-0zs2h2cr.png\" \/><\/p>\n<p>Confirmation of the phone number<br \/>\nStep 3.<\/p>\n<p>Select the country code, enter the phone number, and use one of the two ways to confirm the number.<\/p>\n<p><strong>Text Message<\/strong> \u2014 you will receive an SMS with a confirmation code on your phone.<\/p>\n<p><strong>Voice Call<\/strong> \u2014 the robot will call you and repeat the code until you enter it.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102363003-n6tuqut5.png\" \/><br \/>\n<strong>Congratulations! Registration with 360Dialog is completed<\/strong>. Now you have to wait for the confirmation of Whatsapp Business API (WABA).<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102394411-at2l9yxq.png\" \/><\/p>\n<p>When the confirmation is completed, the progress bar will be all blue, as shown in the screenshot below.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102416520-zdit7jks.png\" \/><br \/>\nOn average, Whatsapp Business API confirmation <strong>takes 2-3 days<\/strong>.<\/p>\n<p><strong>If there is no confirmation<\/strong>, contact 360Dialog technical support. A Russian-speaking operator will talk to you.<\/p>\n<h4>API key<\/h4>\n<p>When WABA is confirmed, in the &#8220;Account&#8221; section, click <strong>Generate API key<\/strong>.<\/p>\n<p>Save the API key and copy it to BotHelp.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102479322-nct8ko6t.png\" \/><br \/>\n<strong>Important<\/strong>:&nbsp;If you click on this button again, a new API key will be created.<\/p>\n<p>Once you have received the API key, you can proceed to connecting WhatsApp to BotHelp.<\/p>\n<p><a href=\"\/podklyuchenie-whatsapp-k-bothelp\/\">Connecting Whatsapp to Bothelp<\/a><\/p>\n<h4>How to change information in WhatsApp<\/h4>\n<p>If you want to change any information displayed for people in WhatsApp, go to the &#8220;Profile&#8221; section. There you can change the account picture, description, status and other data.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648102563839-23785uzy.png\" \/><\/p>\n<p><strong>You will find answers to frequently asked questions about how WhatsApp works and how to connect it in the <a href=\"\/voprosy-po-rabote-i-podklyucheniyu-whatsapp\/\">article<\/a>.<br \/>\n<\/strong><br \/>\n<small><small>* Owned by Meta, an organization recognized as extremist and banned in Russia.<\/small><\/small><\/p>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a>\ud83d\ude03<\/p>\n<p>Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/p>\n<p><strong><a 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