{"id":213,"date":"2024-09-20T20:12:58","date_gmt":"2024-09-20T17:12:58","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=213"},"modified":"2026-03-26T18:02:56","modified_gmt":"2026-03-26T15:02:56","slug":"podklyuchenie-vkontakte","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/podklyuchenie-vkontakte\/","title":{"rendered":"Connection Vkontakte"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/vk.com\/video_ext.php?oid=-132741842&amp;id=456239830&amp;hd=2\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><a href=\"https:\/\/youtu.be\/qwgcM5znf8Y?si=07kbZaF_o1yeJF1O\">Video on YouTube<\/a><\/p>\n<p>To connect VKontakte to BotHelp, you have to be an administrator or the owner of the community.<\/p>\n<h4>Enable messages and flow features<\/h4>\n<p>1. Before connecting, go to &#8220;Community Management&#8221;.&nbsp;Make sure that <strong>&#8220;Community Messages&#8221; is enabled<\/strong> in the page settings. Without this option, customers will not be able to text you.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103514021-7mty333w.png\" \/><\/p>\n<p>2. It is important to <strong>enable the capabilities<\/strong> of flows, otherwise the buttons in the messages will not be displayed. To do this, go to &#8220;Settings for flows&#8221;.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103552172-8kj424c1.png\" \/><\/p>\n<p>(!) If the flows&#8217; capabilities had been disabled until you connected the community to BotHelp, then you have to <a href=\"\/perepodklyuchenie-kanala\/\">reconnect<\/a> the channel.<\/p>\n<h4>Add a channel<\/h4>\n<ul>\n<li>Go to the &#8220;Settings&#8221; \u2014 &#8220;Channels&#8221; section.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103587222-0srzctsy.png\" \/><\/p>\n<ul>\n<li>Click the <strong>Add<\/strong> <strong>New Channel<\/strong> button.<\/li>\n<li>In the window that opens, select VKontakte.<\/li>\n<li>Click the <strong>Connect VKontakte<\/strong> button.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103438997-lo5v75or.png\" width=\"554\" height=\"365\" \/><\/p>\n<ul>\n<li>Log in if necessary.<\/li>\n<li>Grant the BotHelp app access to your account. Remember, this account has to be an <strong>administrator<\/strong> in the community that you plan to connect to.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692358998961-gkazgynu.png\" \/><\/p>\n<ul>\n<li>Select the page you want to connect and click <strong>Add Channel<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103438782-ec2neblf.png\" width=\"560\" height=\"372\" \/><\/p>\n<ul>\n<li>The connected community will appear in your channel list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103793928-xd1b8k0j.png\" \/><\/p>\n<h4>Test the connection<\/h4>\n<p>After connecting the community, send a message in VKontakte.<\/p>\n<p>Go to the group from your personal page and send a message to the community.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692359748051-wilrk7tz.png\" \/><\/p>\n<p>Check if it is displayed in the &#8220;Conversations&#8221; section of the platform.<\/p>\n<p>If you have any problems connecting, read our article about possible solutions: <a href=\"\/oshibki-pri-podklyuchenii-vkontakte\/\">connection errors<\/a>.<br \/>\n______<br \/>\nIf the community is connected and messages are coming, you can go to the next step and create your first flow.<\/p>\n<p><a href=\"\/sozdaem-sczenarij-bota-chast1\/\"><strong>Step 2. 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BotHelp<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[26],"tags":[],"class_list":["post-213","post","type-post","status-publish","format-standard","hentry","category-vkontakte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connection Vkontakte<\/title>\n<meta name=\"description\" content=\"How to connect the VK community to BotHelp\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/How%20to%20connect%20the%20VK%20community%20to%20BotHelp\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connection Vkontakte\" \/>\n<meta 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