{"id":215,"date":"2024-09-20T20:39:19","date_gmt":"2024-09-20T17:39:19","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=215"},"modified":"2025-10-09T12:03:29","modified_gmt":"2025-10-09T09:03:29","slug":"podklyuchenie-viber","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/podklyuchenie-viber\/","title":{"rendered":"Connection"},"content":{"rendered":"<p>Since December 13th, Viber has been restricted on the territory of the Russian Federation by the decision of Roskomnadzor.<\/p>\n<p>Read on WWW.KP.RU : https:\/\/www.kp.ru\/daily\/27673.5\/5024647\/<\/p>\n<p>To communicate with your Viber people via the BotHelp platform, you have to connect the Viber flow as a channel to our platform.<\/p>\n<p><strong>Important<\/strong>! Since 02\/05\/2024, Viber has been using a new <a href=\"https:\/\/help.viber.com\/hc\/en-us\/articles\/15247629658525-Bot-Commercial-Model\">commercial<\/a> bot model. Every calendar month, chatbot owners are charged:<\/p>\n<ul>\n<li>a service fee of \u20ac 100 per flow (or by other written agreement, through a signed addendum);<\/li>\n<li>for sent messages initiated by the chatbot.<\/li>\n<\/ul>\n<h4>Creating a flow<\/h4>\n<p>If you don&#8217;t have a flow yet, you need to create one. To do this, log in to the <a href=\"https:\/\/partners.viber.com\/login\">Viber admin panel<\/a> using your phone number.<\/p>\n<p>Create a flow using the phone of the actual owner of the flow.<\/p>\n<p>If you are making a custom flow, we recommend that you log in using the customer&#8217;s phone number.<\/p>\n<p>The channel connected to the platform is gaining a people base. If you lose access to the number from which the flow was created, or it is deleted, you will not be able to get the people back.<\/p>\n<p>After logging in, click the <strong>Create Flow Account<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1650519798006-tooqpsoo.png\" \/><\/p>\n<p>Fill in the required fields on the right: add an avatar, name, category and subcategory of your business, description of the flow, optional website address, email and country.<\/p>\n<h4>Flow token<\/h4>\n<p>After the creation of the flow is approved by the messenger, the flow token will be available to you. A token is a unique key consisting of a set of letters and numbers. Copy the token, you will need it to connect to BotHelp.<\/p>\n<h4>If the flow was created earlier<\/h4>\n<p>If you have already created a flow in Viber before, then you need to go to the <a href=\"https:\/\/partners.viber.com\/\">Viber admin panel<\/a>, select the desired flow and copy its token.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1650520416205-j2ip9y0i.png\" \/><\/p>\n<h4>Connecting to BotHelp<\/h4>\n<p>Log into your profile on the BotHelp platform, open the &#8220;Settings&#8221; section \u2014 &#8220;Channels&#8221;. Click the <strong>Add New Channel<\/strong> button.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103152763-gews23hu.png\" \/><\/p>\n<p>Select Viber from the list of available channels.<\/p>\n<p>Enter the Viber public key (token) of your flow in the field, which you copied earlier in the administrative panel.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648103004909-36jucglw.png\" width=\"556\" height=\"528\" \/><br \/>\nWrite a welcome message. It will be displayed to people the first time they log in.<br \/>\nAdd the text that will be displayed on the flow subscription button.<\/p>\n<p>Click <strong>Add Channel<\/strong>. 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