{"id":242,"date":"2024-09-20T20:56:53","date_gmt":"2024-09-20T17:56:53","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=242"},"modified":"2025-09-22T15:48:51","modified_gmt":"2025-09-22T12:48:51","slug":"redaktirovanie-i-udalenie-soobshhenij-v-dialogah-s-podpischikami","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/redaktirovanie-i-udalenie-soobshhenij-v-dialogah-s-podpischikami\/","title":{"rendered":"Editing and Deleting Messages"},"content":{"rendered":"<p data-start=\"0\" data-end=\"167\">These features are useful if you or another agent in the BotHelp cabinet sent a message with an error in a subscriber dialogue and want to delete or edit that message.<\/p>\n<p data-start=\"169\" data-end=\"304\">The functions are available in the web version of the service and in the BotHelp mobile app in dialogues with Telegram bot subscribers.<\/p>\n<p data-start=\"306\" data-end=\"486\">An agent with the role of &#8220;Administrator,&#8221; &#8220;Editor,&#8221; or &#8220;Agent&#8221; can delete or edit a message within 48 hours after sending. The message can have been sent by them or another agent.<\/p>\n<p data-start=\"488\" data-end=\"509\"><strong data-start=\"488\" data-end=\"509\">Deleting messages<\/strong><\/p>\n<p data-start=\"511\" data-end=\"667\">If a message is deleted from the chat with the subscriber in Telegram, it will remain in the &#8220;Dialogs&#8221; section in BotHelp marked as &#8220;Deleted by subscriber.&#8221;<\/p>\n<p data-start=\"669\" data-end=\"779\">Important! You cannot delete messages sent by the bot, broadcast, or autoresponder from the &#8220;Dialogs&#8221; section.<\/p>\n<p data-start=\"781\" data-end=\"860\">How to delete or edit messages sent via broadcast can be found in this <a href=\"\/ostanovka-redaktirovanie-i-udalenie-rassylok\/\">article<\/a>.<\/p>\n<p><strong><span class=\"fr-video fr-deletable fr-fvc fr-dvb fr-draggable fr-active\" contenteditable=\"false\" draggable=\"true\"><iframe loading=\"lazy\" class=\"fr-draggable\" src=\"https:\/\/www.youtube.com\/embed\/-HZRTSswA50?&amp;wmode=opaque\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/span><\/strong><\/p>\n<p data-start=\"862\" data-end=\"882\"><a href=\"https:\/\/vk.com\/video-132741842_456240107\"><em data-start=\"862\" data-end=\"882\">Video on VKontakte<\/em><\/a><\/p>\n<p data-start=\"884\" data-end=\"923\"><strong>To delete a message in the web version:<\/strong><\/p>\n<ol data-start=\"925\" data-end=\"1291\">\n<li data-start=\"925\" data-end=\"958\">\n<p data-start=\"928\" data-end=\"958\">Go to the &#8220;Dialogs&#8221; section.<\/p>\n<\/li>\n<li data-start=\"959\" data-end=\"1012\">\n<p data-start=\"962\" data-end=\"1012\">Open the necessary dialogue with the subscriber.<\/p>\n<\/li>\n<li data-start=\"1013\" data-end=\"1069\">\n<p data-start=\"1016\" data-end=\"1069\">Click the &#8220;Actions&#8221; button on the required message.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714136111513-5kq1yyzu.png\" \/><\/p>\n<\/li>\n<li data-start=\"1070\" data-end=\"1105\">\n<p data-start=\"1073\" data-end=\"1105\">Click &#8220;Delete for subscriber.&#8221;<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714136384890-qxpsjqfi.png\" \/><\/p>\n<\/li>\n<li data-start=\"1106\" data-end=\"1151\">\n<p data-start=\"1109\" data-end=\"1151\">Confirm your action in the popup window.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714136845059-pxi3116o.png\" \/><\/p>\n<\/li>\n<li data-start=\"1152\" data-end=\"1291\">\n<p data-start=\"1155\" data-end=\"1291\">The message will be deleted from the subscriber&#8217;s Telegram chat.<br data-start=\"1219\" data-end=\"1222\" \/>In BotHelp, the message will be marked as &#8220;Deleted by subscriber.&#8221;<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714137372082-jdnv4xab.png\" \/><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1293\" data-end=\"1339\"><strong>To delete a message in the BotHelp mobile app:<\/strong><\/p>\n<ol data-start=\"1341\" data-end=\"1701\">\n<li data-start=\"1341\" data-end=\"1374\">\n<p data-start=\"1344\" data-end=\"1374\">Go to the &#8220;Dialogs&#8221; section.<\/p>\n<\/li>\n<li data-start=\"1375\" data-end=\"1428\">\n<p data-start=\"1378\" data-end=\"1428\">Open the necessary dialogue with the subscriber.<\/p>\n<\/li>\n<li data-start=\"1429\" data-end=\"1481\">\n<p data-start=\"1432\" data-end=\"1481\">Tap the three dots &#8220;\u2af6&#8221; on the required message.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714141756209-mxeg00zf.png\" \/><\/li>\n<li data-start=\"1482\" data-end=\"1515\">\n<p data-start=\"1485\" data-end=\"1515\">Tap &#8220;Delete for subscriber.&#8221;<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714141948697-nbs848a1.png\" \/><\/p>\n<\/li>\n<li data-start=\"1516\" data-end=\"1561\">\n<p data-start=\"1519\" data-end=\"1561\">Confirm your action in the popup window.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714142124493-ijzm4emx.png\" \/><\/p>\n<\/li>\n<li data-start=\"1562\" data-end=\"1701\">\n<p data-start=\"1565\" data-end=\"1701\">The message will be deleted from the subscriber&#8217;s Telegram chat.<br data-start=\"1629\" data-end=\"1632\" \/>In BotHelp, the message will be marked as &#8220;Deleted by subscriber.&#8221;<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1703\" data-end=\"1777\">If the subscriber has blocked the dialogue, the message cannot be deleted.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1714142268185-0uk28zl7.png\" \/><\/p>\n<p data-start=\"1779\" data-end=\"1799\"><strong data-start=\"1779\" data-end=\"1799\">Editing messages<\/strong><\/p>\n<p data-start=\"1801\" data-end=\"1907\"><strong>Important<\/strong>! You cannot edit messages sent by the bot, broadcast, or autoresponder in the &#8220;Dialogs&#8221; section.<\/p>\n<p data-start=\"1909\" data-end=\"1988\">How to delete or edit messages sent via broadcast can be found in this <a href=\"https:\/\/help.testbh.ru\/ostanovka-redaktirovanie-i-udalenie-rassylok\/\">article<\/a>.<\/p>\n<p data-start=\"1990\" data-end=\"2027\"><strong>To edit a message in the web version:<\/strong><\/p>\n<ol data-start=\"2029\" data-end=\"2347\">\n<li data-start=\"2029\" data-end=\"2062\">\n<p data-start=\"2032\" data-end=\"2062\">Go to the &#8220;Dialogs&#8221; section.<\/p>\n<\/li>\n<li data-start=\"2063\" data-end=\"2116\">\n<p data-start=\"2066\" data-end=\"2116\">Open the necessary dialogue with the subscriber.<\/p>\n<\/li>\n<li data-start=\"2117\" data-end=\"2164\">\n<p data-start=\"2120\" data-end=\"2164\">Click the &#8220;Actions&#8221; button on the message.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1715936535358-wa3qaut9.png\" \/><\/p>\n<\/li>\n<li data-start=\"2165\" data-end=\"2224\">\n<p data-start=\"2168\" data-end=\"2224\">Click &#8220;Edit.&#8221;<br data-start=\"2181\" data-end=\"2184\" \/>The message will open in edit mode.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1715938378411-dfsh6ek2.png\" \/><\/p>\n<\/li>\n<li data-start=\"2225\" data-end=\"2257\">\n<p data-start=\"2228\" data-end=\"2257\">Make the necessary changes.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1715936759991-5a6iox3z.png\" \/><\/p>\n<\/li>\n<li data-start=\"2258\" data-end=\"2347\">\n<p data-start=\"2261\" data-end=\"2347\">Save the changes.<br data-start=\"2278\" data-end=\"2281\" \/>The message will update in BotHelp and in the Telegram channel.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1715938528168-hr8x4pg5.png\" \/><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2349\" data-end=\"2393\"><strong>To edit a message in the BotHelp mobile app:<\/strong><\/p>\n<ol data-start=\"2395\" data-end=\"2707\">\n<li data-start=\"2395\" data-end=\"2428\">\n<p data-start=\"2398\" data-end=\"2428\">Go to the &#8220;Dialogs&#8221; section.<\/p>\n<\/li>\n<li data-start=\"2429\" data-end=\"2482\">\n<p data-start=\"2432\" data-end=\"2482\">Open the necessary dialogue with the subscriber.<\/p>\n<\/li>\n<li data-start=\"2483\" data-end=\"2526\">\n<p data-start=\"2486\" data-end=\"2526\">Tap the three dots &#8220;\u2af6&#8221; on the message.<\/p>\n<\/li>\n<li data-start=\"2527\" data-end=\"2584\">\n<p data-start=\"2530\" data-end=\"2584\">Tap &#8220;Edit.&#8221;<br data-start=\"2541\" data-end=\"2544\" \/>The message will open in edit mode.<\/p>\n<\/li>\n<li data-start=\"2585\" data-end=\"2617\">\n<p data-start=\"2588\" data-end=\"2617\">Make the necessary changes.<\/p>\n<\/li>\n<li data-start=\"2618\" data-end=\"2707\">\n<p data-start=\"2621\" data-end=\"2707\">Save the changes.<br data-start=\"2638\" data-end=\"2641\" \/>The message will update in BotHelp and in the Telegram channel.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2709\" data-end=\"2752\"><strong data-start=\"2709\" data-end=\"2752\">Notes on editing messages in &#8220;Dialogs&#8221;:<\/strong><\/p>\n<ul>\n<li data-start=\"2754\" data-end=\"2835\">\n<p data-start=\"2756\" data-end=\"2835\">You cannot edit a sent voice message. Delete it and send a new one if needed.<\/p>\n<\/li>\n<li data-start=\"2836\" data-end=\"2912\">\n<p data-start=\"2838\" data-end=\"2912\">If the subscriber has blocked the dialogue, you cannot edit the message.<\/p>\n<\/li>\n<li data-start=\"2915\" data-end=\"3003\">You cannot add a caption to messages with attachments (images\/documents) during editing.<\/li>\n<\/ul>\n<hr data-start=\"1913\" data-end=\"1916\" \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" data-end=\"2117\">Get 14 Days Free<\/strong><\/a><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"242\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 \u043b\u0438 \u0441\u0442\u0430\u0442\u044c\u044f \u043f\u043e\u043b\u0435\u0437\u043d\u0430?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n 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How to edit a message sent to a subscriber by an account agent?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/How%20to%20delete%20a%20message%20sent%20to%20a%20subscriber%20by%20an%20account%20agent?%20How%20to%20edit%20a%20message%20sent%20to%20a%20subscriber%20by%20an%20account%20agent?\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Editing and Deleting Messages\" \/>\n<meta property=\"og:description\" content=\"How to delete a message sent to a subscriber by an account agent? 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