(!) Please note: if you have several communities or flows, download a separate file for each channel.<\/strong><\/p>\n (!) Please note that Facebook* imports without a file automatically. Read more about this below.<\/em><\/p>\n The import process takes some time, depending on the size of the database being imported. For example, a base of ~12,000 people will take several minutes to import.<\/p>\n Importing for Facebook<\/strong><\/p>\n Facebook itself determines the people who subscribe to your community’s posts. When you select a Facebook channel, the number of uploaded people is displayed. You do not have to select the file.<\/p>\n Import for VKontakte<\/strong><\/p>\n You have to connect the community and upload the file. Learn more about importing for VKontakte<\/a><\/p>\n Important<\/strong>! Keep track of the number of people you import and your tariff. If their number exceeds the tariff limit after import, it will automatically increase and you will receive the difference as a debt.<\/p>\n Import for WhatsApp*<\/strong><\/p>\n So far, there is no import for WhatsApp, so it will not be possible to transfer the people base from another service.<\/p>\n Import for Instagram*<\/strong><\/p>\n So far, there is no import for Instagram*, so it will not be possible to transfer the people base from another service.<\/p>\n Import for max<\/strong><\/p>\n So far, there is no import for MAX, so it will not be possible to transfer the people base from another service.<\/p>\n Only people who have had conversations with your flow\/community and are present in the file are imported.<\/p>\n The history of imported files is available in the “Import” section.<\/p>\n The chart for completed imports shows the file, its format, the date and time of import, the channel, the number of people added, and the number of unsuccessful requests. By clicking on the file, error details are available.<\/p>\n The full report for each person ID is displayed in CSV format.<\/p>\n For the message chains to work correctly, your channels (flows and communities) have to be connected to only one system at a time. Otherwise, problems will arise, as the systems will conflict.<\/p>\n After importing, you can send people a single message using manual broadcasting<\/a> or add them to the sequences<\/a> (a chain of several messages with delays).<\/p>\n * Owned by Meta, an organization recognized as extremist and banned in Russia.<\/p>\n If you haven’t found the answer to your question, contact us in the chat in your profile or email hello@bothelp.io<\/a><\/p>\n Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/p>\nUpload to BotHelp<\/h2>\n
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Who is imported<\/h2>\n
Import history<\/h4>\n
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\nIf the import has not been completed yet, the status “In progress” is displayed.<\/p>\n![\"\"](\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2026\/04\/snimok-ekrana-2026-04-08-v-17.38.25-1024x151.png\")
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<\/a><\/p>\nDisconnect the channel from another system<\/h2>\n
After import<\/h2>\n
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