{"id":263,"date":"2024-09-21T10:47:52","date_gmt":"2024-09-21T07:47:52","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=263"},"modified":"2025-09-18T14:19:34","modified_gmt":"2025-09-18T11:19:34","slug":"kak-smotret-otvety-podpischikov-v-tablicze","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/kak-smotret-otvety-podpischikov-v-tablicze\/","title":{"rendered":"How to view people's responses in a spreadsheet"},"content":{"rendered":"<p>Flows have the ability to ask people questions using the <a href=\"\/osobennosti-bloka-vopros\/\">Question<\/a> block. If you set up saving the response in the <a href=\"\/polya\/\">field<\/a>, the person&#8217;s response will be saved in their profile.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648110896734-6kjy44mw.png\" \/><\/p>\n<p>You can view the response in the People section by clicking on its name.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648110996818-u02ljhg1.gif\" \/><\/p>\n<p>This is how you can view the data of any individual person. This is useful when you want to see what a specific user responded.<\/p>\n<p>But what if you need the data of several people at once? For example, you want to see the phone numbers of people who have signed up for a consultation. In this case, <a href=\"\/eksport-podpischikov\/\">exporting<\/a> will help.<\/p>\n<p>Exporting allows you not only to transfer users to another profile. You can use it to get a spreadsheet with all the fields in which people&#8217;s responses are recorded.<\/p>\n<h4>Getting a spreadsheet with responses<\/h4>\n<p>To upload the responses to the spreadsheet, go to the &#8220;People&#8221; section. Through the <a href=\"\/filtracziya-podpischikov\/\">filters<\/a>, select the desired people and click the <strong>Export Users<\/strong> button. Make sure to select &#8220;Export with all custom fields&#8221;, click <strong>Export<\/strong>, then <strong>Download File<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648218033050-luvopcwg.png\" \/><\/p>\n<p>A &#8220;csv&#8221; file will be downloaded to your device. You can open it either through an office program, such as Excel, or through online services that allow you to open a file in this format.<\/p>\n<p>The spreadsheet contains the data of all people that were selected during export. Each row contains the data of one user. The spreadsheet will open like this:<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648111544784-etfsrpsi.png\" \/><\/p>\n<p>To see the data more correctly, for example, &#8220;89017108896&#8221; instead of &#8220;8.9E+10&#8221; in the &#8220;phone&#8221; field, you only have to increase the column width:<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648111635377-0d74n98z.gif\" \/><\/p>\n<p><strong>What data is there in the spreadsheet?<\/strong><\/p>\n<ul>\n<li>ID \u2014 the profile number that the messenger transmits to us. It is individual for each person.<\/li>\n<li>bothelp_user_id \u2014 the serial number of the person&#8217;s profile in the platform&#8217;s dashboard. It is unique.<\/li>\n<li>name \u2014 first and last name.<\/li>\n<li>first_name \u2014 the name.<\/li>\n<li>last_name \u2014 the last name.<\/li>\n<li>email, phone \u2014 standard fields from the person&#8217;s profile.<\/li>\n<li>utm_source and others \u2014 UTM tags.<\/li>\n<li>conversation_count \u2014 the number of conversations with the person.<\/li>\n<li>first_contact_at \u2014 the time of the first contact (subscription time, sign-up time).<\/li>\n<li>last_contact_at \u2014 the time of the last contact.<\/li>\n<li>Time \u2014 the number of seconds since January 1, 00:00 a.m. 1970.<\/li>\n<li>Other custom fields and data from them.<\/li>\n<\/ul>\n<h4>How to set the contact time to normal format<\/h4>\n<p>You can use the formula =timestamp\/86400+DATE(1970;1;1), where &#8220;timestamp&#8221; is the value from the column<strong> first_contact_at<\/strong> or <strong>last_contact_at<\/strong><\/p>\n<p>Example:&nbsp;<strong>=1500598288\/86400+DATE(1970;1;1)<\/strong> it will be transformed to<strong> 07\/21\/2017<\/strong><\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648111715959-w9h32o0y.gif\" \/><\/p>\n<p>If incomprehensible numbers are still displayed, specify the &#8220;Date&#8221; format for the new column.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648111545135-ltx8igaw.png\" \/><\/p>\n<h4>The Excel spreadsheet displays incomprehensible characters<\/h4>\n<p>Microsoft Excel must have opened the file with the wrong encoding. This happens especially often with older versions of the program.<\/p>\n<p>Try changing the encoding to UTF-8 according to the <a href=\"https:\/\/artkiev.com\/blog\/excel-import-csv-utf-8.htm\">instructions<\/a>.<\/p>\n<p>If it doesn&#8217;t work out, you can try opening the exported file in Google Sheets: <a href=\"https:\/\/www.google.ru\/intl\/ru\/sheets\/about\/\">https:\/\/www.google.ru\/intl\/ru\/sheets\/about\/<\/a> and the way to open the csv file: <a href=\"https:\/\/help.loyverse.com\/ru\/help\/how-open-csv-file-google-sheets\">https:\/\/help.loyverse.com\/ru\/help\/how-open-csv-file-google-sheets<\/a><\/p>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a>\ud83d\ude03<\/p>\n<p>Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/p>\n<p><strong><a 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class=\"daexthefu-comment-cancel daexthefu-button\">\u041e\u0442\u043c\u0435\u043d\u0438\u0442\u044c<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">\u0421\u043f\u0430\u0441\u0438\u0431\u043e \u0437\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>Where can I see the subscribers&#8217; answers to the questions that were asked in the bot? How is it convenient to view subscribers&#8217; contacts in one place?<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[16,1],"tags":[],"class_list":["post-263","post","type-post","status-publish","format-standard","hentry","category-podpischiki","category-test-zapis"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to view people&#039;s responses in a spreadsheet<\/title>\n<meta name=\"description\" content=\"Where can I see the subscribers&#039; answers to the questions that were asked in the bot? 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