{"id":311,"date":"2024-09-21T17:14:47","date_gmt":"2024-09-21T14:14:47","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=311"},"modified":"2025-10-09T12:00:17","modified_gmt":"2025-10-09T09:00:17","slug":"statistika-bota","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/statistika-bota\/","title":{"rendered":"Statistics"},"content":{"rendered":"
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Step statistics<\/p>\n

To view the statistics of a specific bot, open the bot but do not click the Edit button. You\u2019ll see the bot\u2019s flow, and at the top of each step \u2014 the statistics for that step:
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Explanation of statistics
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Chats<\/strong> \u2014 number of messages sent. Don\u2019t confuse this with the number of subscribers \u2014 a single subscriber can receive a message multiple times if they restart the bot. All transitions are counted in the statistics.<\/p>\n

Views<\/strong> \u2014 number of messages opened. The percentage is calculated based on the number of sent messages.<\/p>\n

Clicks<\/strong> \u2014 number of people who clicked a button, based on the number of messages sent. If the step has no button, the value will be 0.<\/p>\n

“Delay” and “Schedule” steps<\/strong><\/p>\n

On “Delay” and “Schedule” steps, you\u2019ll see the number of subscribers currently on that step.
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Clicking the number opens a list of subscribers.
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From the list, you can open a chat with the subscriber.
Additional actions with this list will be added in the future.<\/p>\n

Button statistics<\/strong><\/p>\n

Each button has its own statistics displayed right on the button:
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The percentage is calculated from the total number of message views with the button. Every new view without a click lowers the click percentage. Repeated clicks on the same button do not affect the statistics.<\/p>\n

Button statistics work not only in the “text” block but also in quick replies in the “question” block.
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Resetting statistics<\/strong><\/p>\n

After testing the bot and before real users begin to interact with it, it is recommended to reset the statistics. This allows you to track accurate statistics for subscribers, not a mix of testing and real users.<\/p>\n

(!)<\/strong> If the statistics of a multi-step bot are reset, the bot will stop for all subscribers currently going through it.
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Telegram specifics<\/strong><\/p>\n

View statistics are not available for Telegram due to their API limitations. Telegram also does not provide click stats for quick replies in question blocks.<\/p>\n

For all other messengers, view and click stats are shown if the message includes buttons.<\/p>\n

For Telegram, only URL-type button clicks are tracked, not action-type buttons.<\/p>\n

For all other messengers, view and click stats are available if the message includes buttons.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at @BotHelpSupportBot<\/strong>, or email us at hello@bothelp.io<\/a><\/strong>.<\/p>\n

Get 14 Days of Full Access to the Platform<\/p>\n

Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n

Get 14 Days Free<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n

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