{"id":321,"date":"2024-09-21T17:19:22","date_gmt":"2024-09-21T14:19:22","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=321"},"modified":"2026-03-18T11:01:57","modified_gmt":"2026-03-18T08:01:57","slug":"ne-zapuskaetsya-bot-chto-delat","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/","title":{"rendered":"The flow doesn\u2019t start. What should I do?       "},"content":{"rendered":"<p data-start=\"99\" data-end=\"146\"><strong data-start=\"99\" data-end=\"146\">Most common reasons why a flow doesn\u2019t start<\/strong><\/p>\n<ul data-start=\"148\" data-end=\"342\">\n<li data-start=\"148\" data-end=\"181\">\n<p data-start=\"150\" data-end=\"181\">Bot launch is not configured.<\/p>\n<\/li>\n<li data-start=\"182\" data-end=\"244\">\n<p data-start=\"184\" data-end=\"244\">The required messenger app is not installed on the device.<\/p>\n<\/li>\n<li data-start=\"245\" data-end=\"286\">\n<p data-start=\"247\" data-end=\"286\">The account subscription is not paid.<\/p>\n<\/li>\n<li data-start=\"287\" data-end=\"325\">\n<p data-start=\"289\" data-end=\"325\">Connection to the channel is lost.<\/p>\n<\/li>\n<li data-start=\"326\" data-end=\"342\">\n<p data-start=\"328\" data-end=\"342\">Other reasons.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"349\" data-end=\"381\"><strong data-start=\"349\" data-end=\"381\">Bot launch is not configured<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/vkvideo.ru\/video_ext.php?oid=-132741842&amp;id=456239961&amp;hd=2\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><br \/>\n<\/strong><\/p>\n<p data-start=\"383\" data-end=\"517\">If in the bot editor, pressing the \u201cTest bot\u201d button starts the bot, but it doesn\u2019t work otherwise, you need to set up the bot <a href=\"\/zapusk-bota\/\">launch<\/a>.<\/p>\n<p data-start=\"519\" data-end=\"907\">This is the most common mistake among beginners. It\u2019s not enough to just connect a channel and create a bot. You need to configure how the bot starts. You can simply open the bot via a direct link or find it in search and press \/start, but the bot will start only if the automatic greeting on subscription is set up and if it\u2019s the subscriber\u2019s first time entering the chat with this bot.<\/p>\n<p data-start=\"909\" data-end=\"1095\">Therefore, you must configure the bot launch using one of the standard methods. The most popular method is a <a href=\"\/mini-lendingi\/\">mini-landing page<\/a>. All launch methods are listed in our article [<a href=\"\/zapusk-bota\/\">Bot Launch<\/a>].<\/p>\n<p data-start=\"1102\" data-end=\"1159\"><strong data-start=\"1102\" data-end=\"1159\">Required messenger app is not installed on the device<\/strong><\/p>\n<p data-start=\"1161\" data-end=\"1317\">If you only see a blank window in your browser and the messenger doesn\u2019t open, it probably means the required messenger app is not installed on your device.<\/p>\n<p data-start=\"1319\" data-end=\"1470\">To run bots in WhatsApp*, Telegram, and Viber messengers, you need to have the apps installed on your device. Web versions of these apps will not work.<\/p>\n<p data-start=\"1472\" data-end=\"1524\">You can install the messenger apps from these links:<\/p>\n<ul data-start=\"1526\" data-end=\"1561\">\n<li data-start=\"1526\" data-end=\"1535\">\n<p data-start=\"1528\" data-end=\"1535\"><a href=\"https:\/\/www.viber.com\/ru\/download\/\">Viber<\/a><\/p>\n<\/li>\n<li data-start=\"1536\" data-end=\"1548\">\n<p data-start=\"1538\" data-end=\"1548\"><a href=\"https:\/\/desktop.telegram.org\/\">Telegram<\/a><\/p>\n<\/li>\n<li data-start=\"1549\" data-end=\"1561\">\n<p data-start=\"1551\" data-end=\"1561\"><a href=\"https:\/\/www.whatsapp.com\/download\/?lang=ru\">WhatsApp<\/a><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1568\" data-end=\"1604\"><strong data-start=\"1568\" data-end=\"1604\">Account subscription is not paid<\/strong><\/p>\n<p data-start=\"1606\" data-end=\"1792\">If you clicked \u201cTest\u201d and the messenger opened but messages are not delivered, the subscription might have expired. Go to \u201cSettings\u201d \u2192 \u201cPayment\u201d and check if your subscription is active.<\/p>\n<p data-start=\"1794\" data-end=\"1969\">All bots stop working if the account subscription is not paid. After payment, you need to restart the bot for subscribers who tried to launch it while the account was blocked.<\/p>\n<p data-start=\"1971\" data-end=\"2053\">If your subscription is inactive, you will see a warning in the account dashboard.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648049306179-n552x9bq.png\" alt=\"\u0415\u0441\u043b\u0438 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u043d\u0435 \u043e\u043f\u043b\u0430\u0447\u0435\u043d, \u0441\u043b\u0435\u0432\u0430 \u0432\u043d\u0438\u0437\u0443 \u0431\u0443\u0434\u0435\u0442 \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0430\u0442\u044c\u0441\u044f \u0442\u0430\u043a\u043e\u0435 \u043f\u0440\u0435\u0434\u0443\u043f\u0440\u0435\u0436\u0434\u0435\u043d\u0438\u0435\" \/><\/p>\n<p data-start=\"2060\" data-end=\"2097\"><strong data-start=\"2060\" data-end=\"2097\">Connection to the channel is lost<\/strong><\/p>\n<p data-start=\"2099\" data-end=\"2328\">If the subscription is fine, go to the \u201cSubscribers\u201d section, find yourself there, and check if messages are coming through. If there are no messages or you are not listed among subscribers, the connection to the channel is lost.<\/p>\n<p data-start=\"2330\" data-end=\"2407\">In this case, you need to reconnect the channel following [<a href=\"\/perepodklyuchenie-kanala\/\">this instruction<\/a>].<\/p>\n<p data-start=\"2414\" data-end=\"2431\"><strong data-start=\"2414\" data-end=\"2431\">Other reasons<\/strong><\/p>\n<p data-start=\"2433\" data-end=\"2543\">If reconnecting the channel didn\u2019t help, there might be some uncommon reasons. Please contact BotHelp support.<\/p>\n<p data-start=\"2550\" data-end=\"2691\"><em data-start=\"2550\" data-end=\"2691\">* WhatsApp, Facebook, Instagram, and Messenger belong to Meta, recognized as extremist and banned in the territory of the Russian Federation.<\/em><\/p>\n<p>&nbsp;<\/p>\n<hr data-start=\"1913\" data-end=\"1916\" \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" data-end=\"2117\">Get 14 Days Free<\/strong><\/a><\/p>\n<p data-start=\"2550\" data-end=\"2691\"><em data-start=\"2550\" data-end=\"2691\">&nbsp;<\/em><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"321\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 \u043b\u0438 \u0441\u0442\u0430\u0442\u044c\u044f \u043f\u043e\u043b\u0435\u0437\u043d\u0430?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-up-cls-1{fill:#c9c9c9;}.thumb-up-cls-2{fill:#e1e1e1;}.thumb-up-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"thumb_up\">\r\n                        <path class=\"thumb-up-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <g>\r\n                            <rect class=\"thumb-up-cls-3 daexthefu-icon-secondary-color\" x=\"10\" y=\"20\" width=\"6\" height=\"15\" rx=\"1.5\" ry=\"1.5\" \/>\r\n                            <path class=\"thumb-up-cls-1 daexthefu-icon-primary-color\" d=\"m30.57,9.06l-.49-.1c-.81-.17-1.61.35-1.78,1.16l-5.3,11.74c-.17.81,3.16,1.61,3.97,1.78l1.96.41c.81.17,1.61-.35,1.78-1.16l2.18-10.27c.34-1.61-.7-3.21-2.31-3.56Z\" \/>\r\n                            <path class=\"thumb-up-cls-1 daexthefu-icon-primary-color\" d=\"m38.17,20h-18.67c-.83,0-1.5.67-1.5,1.5v12c0,.83.67,1.5,1.5,1.5h16.27c.71,0,1.33-.5,1.47-1.21l2.4-12c.19-.93-.53-1.8-1.47-1.8Z\" \/>\r\n                        <\/g>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-icon\" data-value=\"0\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-down-cls-1{fill:#c9c9c9;}.thumb-down-cls-2{fill:#e1e1e1;}.thumb-down-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"thumb_down\">\r\n                        <path class=\"thumb-down-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <g>\r\n                            <rect class=\"thumb-down-cls-3 daexthefu-icon-secondary-color\" x=\"10\" y=\"13\" width=\"6\" height=\"15\" rx=\"1.5\" ry=\"1.5\" \/>\r\n                            <path class=\"thumb-down-cls-1 daexthefu-icon-primary-color\" d=\"m30.57,38.94l-.49.1c-.81.17-1.61-.35-1.78-1.16l-5.3-11.74c-.17-.81,3.16-1.61,3.97-1.78l1.96-.41c.81-.17,1.61.35,1.78,1.16l2.18,10.27c.34,1.61-.7,3.21-2.31,3.56Z\" \/>\r\n                            <path class=\"thumb-down-cls-1 daexthefu-icon-primary-color\" d=\"m38.17,28h-18.67c-.83,0-1.5-.67-1.5-1.5v-12c0-.83.67-1.5,1.5-1.5h16.27c.71,0,1.33.5,1.47,1.21l2.4,12c.19.93-.53,1.8-1.47,1.8Z\" \/>\r\n                        <\/g>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"\u0412\u0432\u0435\u0434\u0438\u0442\u0435 \u0432\u0430\u0448\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">\u041e\u0442\u043f\u0440\u0430\u0432\u0438\u0442\u044c<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">\u041e\u0442\u043c\u0435\u043d\u0438\u0442\u044c<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">\u0421\u043f\u0430\u0441\u0438\u0431\u043e \u0437\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>What to do if everything is set up correctly but the bot does not start? Why does the bot not respond to the &#8220;\/start&#8221; command?<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[48],"tags":[],"class_list":["post-321","post","type-post","status-publish","format-standard","hentry","category-sozdanie-botov"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The flow doesn\u2019t start. What should I do?<\/title>\n<meta name=\"description\" content=\"What to do if everything is set up correctly but the bot does not start? Why does the bot not respond to the &quot;\/start&quot; command?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/What%20to%20do%20if%20everything%20is%20set%20up%20correctly%20but%20the%20bot%20does%20not%20start?%20Why%20does%20the%20bot%20not%20respond%20to%20the%20\/start%20command?\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The flow doesn\u2019t start. What should I do?\" \/>\n<meta property=\"og:description\" content=\"What to do if everything is set up correctly but the bot does not start? Why does the bot not respond to the &quot;\/start&quot; command?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 BotHelp\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bothelpru\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-21T14:19:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T08:01:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/snimok-ekrana-2026-01-22-v-12.48.40.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2292\" \/>\n\t<meta property=\"og:image:height\" content=\"1486\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/\"},\"author\":{\"name\":\"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/#\\\/schema\\\/person\\\/3725f2e711da03f7380efe93da1a53ca\"},\"headline\":\"The flow doesn\u2019t start. What should I do?\",\"datePublished\":\"2024-09-21T14:19:22+00:00\",\"dateModified\":\"2026-03-18T08:01:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/\"},\"wordCount\":657,\"image\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/help.bothelp.io\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png\",\"articleSection\":[\"Flows Creation\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/\",\"url\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/\",\"name\":\"\u041d\u0435 \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u0442\u0441\u044f \u0431\u043e\u0442: \u0447\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c? \u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432 BotHelp | \u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/help.bothelp.io\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png\",\"datePublished\":\"2024-09-21T14:19:22+00:00\",\"dateModified\":\"2026-03-18T08:01:57+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/#\\\/schema\\\/person\\\/3725f2e711da03f7380efe93da1a53ca\"},\"description\":\"\u0423\u0437\u043d\u0430\u0439\u0442\u0435, \u0447\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c, \u0435\u0441\u043b\u0438 \u0431\u043e\u0442 \u043d\u0435 \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u0442\u0441\u044f. \u041f\u043e\u0448\u0430\u0433\u043e\u0432\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u043e\u0448\u0438\u0431\u043e\u043a \u0438 \u0432\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e \u0440\u0430\u0431\u043e\u0442\u044b \u0431\u043e\u0442\u0430 \u0432 BotHelp.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#primaryimage\",\"url\":\"https:\\\/\\\/help.bothelp.io\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png\",\"contentUrl\":\"https:\\\/\\\/help.bothelp.io\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/ne-zapuskaetsya-bot-chto-delat\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"How to Work with BotHelp Service: Setting Up Your Account for Your Business Goals\",\"item\":\"https:\\\/\\\/help.bothelp.io\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The flow doesn\u2019t start. What should I do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/\",\"name\":\"\u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 BotHelp\",\"description\":\"\u0417\u0434\u0435\u0441\u044c \u0432\u044b \u043d\u0430\u0439\u0434\u0435\u0442\u0435 \u043e\u0442\u0432\u0435\u0442\u044b \u043d\u0430 \u0432\u0441\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/help.bothelp.io\\\/#\\\/schema\\\/person\\\/3725f2e711da03f7380efe93da1a53ca\",\"name\":\"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fc2c651ad25d8a5ed31aeb69271b32a21caab387207adf0043a317f97bedafbd?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fc2c651ad25d8a5ed31aeb69271b32a21caab387207adf0043a317f97bedafbd?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fc2c651ad25d8a5ed31aeb69271b32a21caab387207adf0043a317f97bedafbd?s=96&d=mm&r=g\",\"caption\":\"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430\"},\"url\":\"https:\\\/\\\/help.bothelp.io\\\/en\\\/author\\\/t-karpikova\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The flow doesn\u2019t start. What should I do?","description":"What to do if everything is set up correctly but the bot does not start? Why does the bot not respond to the \"\/start\" command?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"What to do if everything is set up correctly but the bot does not start? Why does the bot not respond to the \"\/start\" command?","og_locale":"en_US","og_type":"article","og_title":"The flow doesn\u2019t start. What should I do?","og_description":"What to do if everything is set up correctly but the bot does not start? Why does the bot not respond to the \"\/start\" command?","og_url":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/","og_site_name":"\u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 BotHelp","article_publisher":"https:\/\/www.facebook.com\/bothelpru","article_published_time":"2024-09-21T14:19:22+00:00","article_modified_time":"2026-03-18T08:01:57+00:00","og_image":[{"width":2292,"height":1486,"url":"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/snimok-ekrana-2026-01-22-v-12.48.40.png","type":"image\/png"}],"author":"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430","twitter_card":"summary_large_image","twitter_misc":{"Written by":"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#article","isPartOf":{"@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/"},"author":{"name":"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430","@id":"https:\/\/help.bothelp.io\/#\/schema\/person\/3725f2e711da03f7380efe93da1a53ca"},"headline":"The flow doesn\u2019t start. What should I do?","datePublished":"2024-09-21T14:19:22+00:00","dateModified":"2026-03-18T08:01:57+00:00","mainEntityOfPage":{"@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/"},"wordCount":657,"image":{"@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#primaryimage"},"thumbnailUrl":"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png","articleSection":["Flows Creation"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/","url":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/","name":"\u041d\u0435 \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u0442\u0441\u044f \u0431\u043e\u0442: \u0447\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c? \u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432 BotHelp | \u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439","isPartOf":{"@id":"https:\/\/help.bothelp.io\/#website"},"primaryImageOfPage":{"@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#primaryimage"},"image":{"@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#primaryimage"},"thumbnailUrl":"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png","datePublished":"2024-09-21T14:19:22+00:00","dateModified":"2026-03-18T08:01:57+00:00","author":{"@id":"https:\/\/help.bothelp.io\/#\/schema\/person\/3725f2e711da03f7380efe93da1a53ca"},"description":"\u0423\u0437\u043d\u0430\u0439\u0442\u0435, \u0447\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c, \u0435\u0441\u043b\u0438 \u0431\u043e\u0442 \u043d\u0435 \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u0442\u0441\u044f. \u041f\u043e\u0448\u0430\u0433\u043e\u0432\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u043e\u0448\u0438\u0431\u043e\u043a \u0438 \u0432\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e \u0440\u0430\u0431\u043e\u0442\u044b \u0431\u043e\u0442\u0430 \u0432 BotHelp.","breadcrumb":{"@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#primaryimage","url":"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png","contentUrl":"https:\/\/help.bothelp.io\/wp-content\/uploads\/2024\/09\/snimok-ekrana-2026-01-22-v-12.48.40-1024x664.png"},{"@type":"BreadcrumbList","@id":"https:\/\/help.bothelp.io\/en\/ne-zapuskaetsya-bot-chto-delat\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"How to Work with BotHelp Service: Setting Up Your Account for Your Business Goals","item":"https:\/\/help.bothelp.io\/"},{"@type":"ListItem","position":2,"name":"The flow doesn\u2019t start. What should I do?"}]},{"@type":"WebSite","@id":"https:\/\/help.bothelp.io\/en\/#website","url":"https:\/\/help.bothelp.io\/en\/","name":"\u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 BotHelp","description":"\u0417\u0434\u0435\u0441\u044c \u0432\u044b \u043d\u0430\u0439\u0434\u0435\u0442\u0435 \u043e\u0442\u0432\u0435\u0442\u044b \u043d\u0430 \u0432\u0441\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.bothelp.io\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/help.bothelp.io\/#\/schema\/person\/3725f2e711da03f7380efe93da1a53ca","name":"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/fc2c651ad25d8a5ed31aeb69271b32a21caab387207adf0043a317f97bedafbd?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/fc2c651ad25d8a5ed31aeb69271b32a21caab387207adf0043a317f97bedafbd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fc2c651ad25d8a5ed31aeb69271b32a21caab387207adf0043a317f97bedafbd?s=96&d=mm&r=g","caption":"\u0422\u0430\u0442\u044c\u044f\u043d\u0430 \u041a\u0430\u0440\u043f\u0438\u043a\u043e\u0432\u0430"},"url":"https:\/\/help.bothelp.io\/en\/author\/t-karpikova\/"}]}},"_links":{"self":[{"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/posts\/321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/comments?post=321"}],"version-history":[{"count":25,"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/posts\/321\/revisions"}],"predecessor-version":[{"id":7574,"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/posts\/321\/revisions\/7574"}],"wp:attachment":[{"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/media?parent=321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/categories?post=321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.bothelp.io\/en\/wp-json\/wp\/v2\/tags?post=321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}