{"id":327,"date":"2024-09-21T17:22:12","date_gmt":"2024-09-21T14:22:12","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=327"},"modified":"2026-03-26T11:37:42","modified_gmt":"2026-03-26T08:37:42","slug":"osobennosti-bloka-vopros","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/step-message-block-user-input\/","title":{"rendered":"Step \u201cMessage\u201d. Block \u201cUser Input\u201d"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/vkvideo.ru\/video_ext.php?oid=-132741842&amp;id=456239980&amp;hd=2\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><a href=\"https:\/\/youtu.be\/D1G0mcAtoZw?si=y8O2yAdOa20RpC-n\">YouTube Video<\/a><\/p>\n<h2 data-start=\"119\" data-end=\"138\"><strong data-start=\"123\" data-end=\"138\">When to Use<\/strong><\/h2>\n<p data-start=\"140\" data-end=\"324\">The <strong data-start=\"144\" data-end=\"164\">\u201cUser Input\u201d block<\/strong> (or card) is used to save the subscriber\u2019s response to a specific field in their profile. For example, you can ask for their phone number or city of residence.<\/p>\n<p data-start=\"326\" data-end=\"444\">By the way, the <strong data-start=\"342\" data-end=\"354\">AI Agent<\/strong> can automatically ask questions and fill in profile fields for the user. <a class=\"\" href=\"https:\/\/help.bothelp.io\/blok-ai-agent\/\" rel=\"noopener\" data-start=\"428\" data-end=\"443\">Learn more<\/a>.<\/p>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6621\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.25.56-560x1024.png\" alt=\"\" width=\"288\" height=\"527\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.25.56-560x1024.png 560w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.25.56-164x300.png 164w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.25.56-768x1404.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.25.56.png 780w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/center><\/p>\n<p data-start=\"56\" data-end=\"194\">If the question is formal and you do not need to save or use the subscriber&#8217;s response, it is more convenient to use the <strong data-start=\"177\" data-end=\"193\">&#8220;Text&#8221; block<\/strong>.<\/p>\n<p data-start=\"196\" data-end=\"386\" data-is-last-node=\"\" data-is-only-node=\"\">In the <strong data-start=\"7\" data-end=\"21\">\u201cUser Input\u201d<\/strong> block, you can configure the waiting time during which a subscriber must provide a response \u2014 up to <strong data-start=\"122\" data-end=\"137\">180 minutes<\/strong> or up to <strong data-start=\"147\" data-end=\"163\">99,999 hours<\/strong>. This can be set in the block settings.<\/p>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6622\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.30.28-1024x898.png\" alt=\"\" width=\"442\" height=\"387\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.30.28-1024x898.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.30.28-300x263.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.30.28-768x673.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-11.30.28.png 1086w\" sizes=\"auto, (max-width: 442px) 100vw, 442px\" \/><\/center>If the user does not respond within the specified time, they will exit the block via the <strong data-start=\"141\" data-end=\"158\">&#8220;No Response&#8221;<\/strong> exit.<\/p>\n<h2 data-start=\"171\" data-end=\"197\"><strong data-start=\"175\" data-end=\"197\">Types of Questions<\/strong><\/h2>\n<p data-start=\"199\" data-end=\"247\">Two types of questions are supported in flows:<\/p>\n<ul data-start=\"248\" data-end=\"308\">\n<li data-start=\"248\" data-end=\"276\">\n<p data-start=\"250\" data-end=\"276\"><strong data-start=\"250\" data-end=\"274\">Open-ended questions<\/strong><\/p>\n<\/li>\n<li data-start=\"277\" data-end=\"308\">\n<p data-start=\"279\" data-end=\"308\"><strong data-start=\"279\" data-end=\"308\">Multiple-choice questions<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"315\" data-end=\"342\"><strong data-start=\"319\" data-end=\"342\">Open-ended Question<\/strong><\/p>\n<p data-start=\"344\" data-end=\"377\">To create an open-ended question:<\/p>\n<ol data-start=\"379\" data-end=\"516\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"379\" data-end=\"426\">\n<p data-start=\"382\" data-end=\"426\">Add a new message and click on it to edit.<\/p>\n<\/li>\n<li data-start=\"427\" data-end=\"463\">\n<p data-start=\"430\" data-end=\"463\">Add a new <strong data-start=\"440\" data-end=\"460\">&#8220;User Input&#8221; block<\/strong>.<\/p>\n<\/li>\n<li data-start=\"464\" data-end=\"516\" data-is-last-node=\"\">\n<p data-start=\"467\" data-end=\"516\" data-is-last-node=\"\">Give the step a name and write the question text.<\/p>\n<\/li>\n<\/ol>\n<p><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-scaled.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6623\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-1024x548.png\" alt=\"\" width=\"1024\" height=\"548\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-1024x548.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-300x160.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-768x411.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-1536x821.png 1536w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.37.37-2048x1095.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>If you want to save the answer to this question in the user\u2019s profile, select the appropriate field in the <strong data-start=\"107\" data-end=\"126\">\u201c<a href=\"\/polya\/\">Save to field<\/a>\u201d<\/strong> line. By default, several fields are already available (such as phone number, email, etc.), but you can also create your own.<br \/>\n<br data-start=\"252\" data-end=\"255\" \/>Don\u2019t forget to save the step.<\/p>\n<p><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6624\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17-1024x382.png\" alt=\"\" width=\"1024\" height=\"382\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17-1024x382.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17-300x112.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17-768x286.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17-1536x573.png 1536w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.44.17.png 2038w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>After typing a response using the keyboard, the subscriber will proceed to the next card within the current step or exit via <strong data-start=\"125\" data-end=\"140\">\u201cNext Step\u201d<\/strong> if there are no more cards in the step.<\/p>\n<p data-start=\"187\" data-end=\"219\"><strong data-start=\"191\" data-end=\"219\">Multiple-Choice Question<\/strong><\/p>\n<p data-start=\"221\" data-end=\"372\" data-is-last-node=\"\" data-is-only-node=\"\">Multiple-choice questions are created in the same way.<br data-start=\"275\" data-end=\"278\" \/>Once you\u2019ve created the question, click the <strong data-start=\"322\" data-end=\"336\">Add Answer<\/strong> button and add your answer options.<\/p>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6625\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.45.44.png\" alt=\"\" width=\"413\" height=\"185\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.45.44.png 900w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.45.44-300x135.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.45.44-768x345.png 768w\" sizes=\"auto, (max-width: 413px) 100vw, 413px\" \/><\/center><\/p>\n<p data-start=\"0\" data-end=\"144\">In different messengers, you can add varying numbers of answer options and adjust their length. We do not recommend adding more than 10 answers.<\/p>\n<p data-start=\"146\" data-end=\"188\" data-is-last-node=\"\" data-is-only-node=\"\">You can link each answer to the next step.<\/p>\n<p><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.49.04.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6626\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.49.04-1024x797.png\" alt=\"\" width=\"1024\" height=\"797\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.49.04-1024x797.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.49.04-300x234.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.49.04-768x598.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.49.04.png 1480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<h2><strong data-start=\"0\" data-end=\"37\">Exit &#8220;Subscriber did not respond&#8221;<\/strong><\/h2>\n<ul>\n<li>If a step contains multiple questions and any of them has a connection from <strong data-start=\"116\" data-end=\"148\">&#8220;Subscriber did not respond&#8221;<\/strong> to the next step, then: if the subscriber does not answer that question, they will move to the next step and will not receive the remaining questions in that step.&nbsp; <strong data-start=\"316\" data-end=\"328\">Example:<\/strong> In the diagram below, if the subscriber does not answer the <strong data-start=\"389\" data-end=\"410\" data-is-only-node=\"\">&#8220;First question,&#8221;<\/strong> they will not receive the other questions and will proceed to the <strong data-start=\"477\" data-end=\"511\">&#8220;Step from the first question&#8221;<\/strong> and continue along that chain.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6627\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19-1024x798.png\" alt=\"\" width=\"1024\" height=\"798\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19-1024x798.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19-300x234.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19-768x598.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19-1536x1197.png 1536w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.51.19.png 1540w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-testid=\"conversation-turn-56\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"f90ca375-a1e9-45ff-ba91-c81d37e3ab2c\" data-message-model-slug=\"gpt-4-1-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words dark\">\n<ul>\n<li data-start=\"0\" data-end=\"286\">If the <strong data-start=\"7\" data-end=\"39\">&#8220;Subscriber did not respond&#8221;<\/strong> exit has no connection, then: if the subscriber neither answers nor clicks a button during the waiting period, they will move to the next card within the current block or exit the step via <strong data-start=\"229\" data-end=\"244\">&#8220;Next Step&#8221;<\/strong>, if there are no more cards in the block.<\/li>\n<li data-start=\"288\" data-end=\"382\">If there are no connections from <strong data-start=\"321\" data-end=\"353\">&#8220;Subscriber did not respond&#8221;<\/strong> and <strong data-start=\"358\" data-end=\"374\">&#8220;Next Step,&#8221;<\/strong> then:<\/li>\n<\/ul>\n<ol data-start=\"383\" data-end=\"609\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"383\" data-end=\"458\">\n<p data-start=\"386\" data-end=\"458\">If the subscriber clicks a button, they will proceed to the next step.<\/p>\n<\/li>\n<li data-start=\"459\" data-end=\"505\">\n<p data-start=\"462\" data-end=\"505\">If the subscriber types a custom message,<\/p>\n<\/li>\n<li data-start=\"506\" data-end=\"609\" data-is-last-node=\"\">\n<p data-start=\"509\" data-end=\"609\" data-is-last-node=\"\">If the subscriber neither responds nor clicks a button during the waiting period, the bot will stop.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mt-3 w-full empty:hidden\">\n<div class=\"text-center\">&nbsp;<\/div>\n<\/div>\n<div class=\"aria-live=polite absolute\">\n<div class=\"flex items-center justify-center\"><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.56.04.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6628\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.56.04-1024x617.png\" alt=\"\" width=\"1024\" height=\"617\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.56.04-1024x617.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.56.04-300x181.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.56.04-768x463.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.56.04.png 1378w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<ul>\n<li class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\">In one step, you can create a connection from only one <strong data-start=\"55\" data-end=\"87\">&#8220;Subscriber did not respond&#8221;<\/strong> exit if there are multiple <strong data-start=\"115\" data-end=\"136\">&#8220;User Input&#8221; blocks<\/strong>. It is recommended to split these blocks into separate steps when configuring the bot.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.57.05.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6629\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.57.05-1024x836.png\" alt=\"\" width=\"1024\" height=\"836\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.57.05-1024x836.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.57.05-300x245.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.57.05-768x627.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.57.05.png 1354w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><strong>What to do if the subscriber does not choose an answer by clicking a button but writes something on their own?<\/strong><br \/>\n<strong><br \/>\n<\/strong>In this case, set up a transition from the current step to the next one. This can be a repetition of the question, a text message with different content, or a step with some action.<\/p>\n<p><a href=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6630\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58-1024x627.png\" alt=\"\" width=\"1024\" height=\"627\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58-1024x627.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58-300x184.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58-768x470.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58-1536x940.png 1536w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-12.59.58-2048x1254.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><strong>Important<\/strong>: If the buttons with answer options do not have connections to the next steps, the subscriber will move to the next card within the current block or exit the block via <strong data-start=\"178\" data-end=\"193\">\u201cNext Step\u201d<\/strong> if there are no more cards.<\/p>\n<h2 data-start=\"228\" data-end=\"249\">Question Settings<\/h2>\n<p data-start=\"251\" data-end=\"336\">For all <strong data-start=\"259\" data-end=\"280\">\u201cUser Input\u201d blocks<\/strong>, you can enable answer validation and reminder sending.<\/p>\n<p data-start=\"338\" data-end=\"511\" data-is-last-node=\"\" data-is-only-node=\"\">The <strong data-start=\"342\" data-end=\"361\">\u201cError Message\u201d<\/strong> text will appear if the subscriber enters characters that do not match the selected field type, for example, entering text instead of a phone number.<\/p>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6631\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.08-1024x894.png\" alt=\"\" width=\"361\" height=\"315\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.08-1024x894.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.08-300x262.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.08-768x671.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.08.png 1088w\" sizes=\"auto, (max-width: 361px) 100vw, 361px\" \/><\/center><br \/>\nIf you enable the <strong data-start=\"18\" data-end=\"45\">\u201cRemind if no response\u201d<\/strong> option, the subscriber will receive a reminder message after the time specified in the <strong data-start=\"133\" data-end=\"152\">\u201cSend after&#8230;\u201d<\/strong> field.<\/p>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6632\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.14-1024x731.png\" alt=\"\" width=\"365\" height=\"260\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.14-1024x731.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.14-300x214.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.14-768x548.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-18-v-13.01.14.png 1096w\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" \/><\/center><\/p>\n<p data-start=\"0\" data-end=\"57\">Collect Data or Answer Questions Using the <a href=\"https:\/\/help.bothelp.io\/blok-ai-agent\/\">AI Agent Block<\/a><\/p>\n<p data-start=\"59\" data-end=\"134\">Set up the AI agent to collect data or answer questions about your product.<\/p>\n<h2 data-start=\"141\" data-end=\"178\">Features for Different Messengers<\/h2>\n<p data-start=\"180\" data-end=\"278\"><strong data-start=\"180\" data-end=\"228\">VKontakte, Facebook*, Instagram*, Telegram<\/strong><br data-start=\"228\" data-end=\"231\" \/>These messengers support all question features.<\/p>\n<p data-start=\"280\" data-end=\"385\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"280\" data-end=\"289\">Viber<\/strong><br data-start=\"289\" data-end=\"292\" \/>In Viber, answer options in <strong data-start=\"320\" data-end=\"334\">\u201cUser Input\u201d<\/strong> blocks can only be added in the question settings.<\/p>\n<p><strong data-start=\"0\" data-end=\"14\" data-is-only-node=\"\">WhatsApp*<\/strong><br data-start=\"14\" data-end=\"17\" \/>In WhatsApp bots, it is not possible to add answer options in questions.<\/p>\n<p data-start=\"1918\" data-end=\"1964\">*Owned by Meta, an organization recognized as extremist and banned in the territory of the Russian Federation.<\/p>\n<hr \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <a href=\"https:\/\/t.me\/BotHelpSupportBot\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong><\/a>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" href=\"mailto:hello@bothelp.io\" target=\"_blank\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" data-end=\"2117\">Get 14 Days Free<\/strong><\/a><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"327\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 \u043b\u0438 \u0441\u0442\u0430\u0442\u044c\u044f \u043f\u043e\u043b\u0435\u0437\u043d\u0430?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        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