{"id":341,"date":"2024-09-21T17:30:15","date_gmt":"2024-09-21T14:30:15","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=341"},"modified":"2025-09-22T11:17:30","modified_gmt":"2025-09-22T08:17:30","slug":"multikanalnaya-rassylka","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/multikanalnaya-rassylka\/","title":{"rendered":"Multichannel broadcast"},"content":{"rendered":"<p data-start=\"80\" data-end=\"326\"><strong data-start=\"80\" data-end=\"126\">Now you can create multi-channel mailings.<\/strong> Such a mailing is set up simultaneously for several channels across different messengers. This significantly speeds up the process when you need to send the same message to multiple channels at once.<\/p>\n<p data-start=\"328\" data-end=\"505\"><strong data-start=\"328\" data-end=\"342\">Attention!<\/strong> We recommend creating a multi-mailing for only two channels the first time and setting up a test send to yourself (select your subscriber profile by name or tag).<\/p>\n<p data-start=\"507\" data-end=\"597\">If you haven\u2019t used <a href=\"https:\/\/help.testbh.ru\/razovye-rassylki\/\">one-time mailings<\/a> before, it\u2019s better to start with a regular mailing.<\/p>\n<h3 data-start=\"599\" data-end=\"611\">Features<\/h3>\n<ul data-start=\"613\" data-end=\"847\">\n<li data-start=\"613\" data-end=\"682\">\n<p data-start=\"615\" data-end=\"682\">Multi-channel mailings support text messages up to 2000 characters.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656418896071-la6e7v18.png\" \/><\/p>\n<\/li>\n<li data-start=\"683\" data-end=\"746\">\n<p data-start=\"685\" data-end=\"746\">You can add up to three URL-type buttons to the text message.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656418417652-cr95qhbz.png\" \/><\/p>\n<\/li>\n<li data-start=\"747\" data-end=\"847\">\n<p data-start=\"749\" data-end=\"847\">Each messenger has its own features and limitations, so currently, you cannot add images or files.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"849\" data-end=\"891\">Availability of Multi-Channel Mailings<\/h3>\n<p data-start=\"893\" data-end=\"919\">Can be used in messengers:<\/p>\n<ul data-start=\"920\" data-end=\"962\">\n<li data-start=\"920\" data-end=\"931\">\n<p data-start=\"922\" data-end=\"931\">VKontakte<\/p>\n<\/li>\n<li data-start=\"932\" data-end=\"942\">\n<p data-start=\"934\" data-end=\"942\">Telegram<\/p>\n<\/li>\n<li data-start=\"943\" data-end=\"950\">\n<p data-start=\"945\" data-end=\"950\">Viber<\/p>\n<\/li>\n<li data-start=\"951\" data-end=\"962\">\n<p data-start=\"953\" data-end=\"962\">Facebook*<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"964\" data-end=\"1094\">For WhatsApp*, only single-channel mailings are available because it supports only template messages. More details in the <a href=\"https:\/\/help.testbh.ru\/rassylki-whatsapp\/\">article<\/a>.<\/p>\n<p data-start=\"1096\" data-end=\"1141\">No mailings are available for Instagram* yet.<\/p>\n<h3 data-start=\"1143\" data-end=\"1152\">Setup<\/h3>\n<ol data-start=\"1154\" data-end=\"1549\">\n<li data-start=\"1154\" data-end=\"1235\">\n<p data-start=\"1157\" data-end=\"1235\">In the &#8220;Mailings&#8221; section, click &#8220;New mailing&#8221; and select &#8220;Multiple channels&#8221;.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648054561359-ikka43wf.png\" \/><\/p>\n<\/li>\n<li data-start=\"1236\" data-end=\"1297\">\n<p data-start=\"1239\" data-end=\"1297\">In the channel selection window, tick the needed channels.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656417009588-rla1vnfc.png\" \/><\/p>\n<\/li>\n<li data-start=\"1298\" data-end=\"1395\">\n<p data-start=\"1301\" data-end=\"1395\">Set the conditions.<br data-start=\"1320\" data-end=\"1323\" \/>(!) Conditions apply to all subscribers across all selected channels.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648054560936-zq93b0a2.png\" \/><\/p>\n<\/li>\n<li data-start=\"1396\" data-end=\"1483\">\n<p data-start=\"1399\" data-end=\"1483\">Click &#8220;Next&#8221; and add the mailing text. You can add additional text blocks if needed.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648054561613-acayayy2.png\" \/><\/p>\n<\/li>\n<li data-start=\"1484\" data-end=\"1549\">\n<p data-start=\"1487\" data-end=\"1549\">Before sending, check the segmentation rules and message text.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1551\" data-end=\"1598\">On the &#8220;Sending&#8221; step, there are three options:<\/p>\n<ul data-start=\"1599\" data-end=\"2061\">\n<li data-start=\"1599\" data-end=\"1795\">\n<p data-start=\"1601\" data-end=\"1795\"><strong data-start=\"1601\" data-end=\"1614\">Send now.<\/strong> The text will be sent immediately to all channels.<br data-start=\"1665\" data-end=\"1668\" \/>In the &#8220;Sent&#8221; section, mailings with the same name will appear for each channel. These mailings cannot be canceled or edited.<\/p>\n<\/li>\n<li data-start=\"1796\" data-end=\"1935\">\n<p data-start=\"1798\" data-end=\"1935\"><strong data-start=\"1798\" data-end=\"1819\">Schedule mailing.<\/strong> Scheduled mailings will appear in the &#8220;Scheduled&#8221; section for each channel. You can edit or cancel each separately.<\/p>\n<\/li>\n<li data-start=\"1936\" data-end=\"2061\">\n<p data-start=\"1938\" data-end=\"2061\"><strong data-start=\"1938\" data-end=\"1957\">Save and close.<\/strong> Mailings will appear in &#8220;Drafts.&#8221; To send them, open each one and schedule a time or choose &#8220;Send now.&#8221;<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2063\" data-end=\"2083\"><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648054561701-t9i37mxp.png\" \/><br \/>\nSpecial Features<\/h3>\n<ul data-start=\"2085\" data-end=\"2692\">\n<li data-start=\"2085\" data-end=\"2433\">\n<p data-start=\"2087\" data-end=\"2433\"><strong data-start=\"2087\" data-end=\"2098\">Editing<\/strong><br data-start=\"2098\" data-end=\"2101\" \/>After saving or sending a multi-mailing, it appears as regular one-time mailings for each channel separately.<br data-start=\"2212\" data-end=\"2215\" \/>Mailings saved in &#8220;Drafts&#8221; or &#8220;Scheduled&#8221; can be edited manually as usual one-time mailings. You can add images, files, and other blocks according to each messenger\u2019s capabilities.<br data-start=\"2397\" data-end=\"2400\" \/>Sent mailings cannot be edited.<\/p>\n<\/li>\n<li data-start=\"2435\" data-end=\"2595\">\n<p data-start=\"2437\" data-end=\"2595\"><strong data-start=\"2437\" data-end=\"2448\">Copying<\/strong><br data-start=\"2448\" data-end=\"2451\" \/>Multi-mailings must be set up from scratch each time. They are saved as regular one-time mailings, so copying a multi-mailing is not possible.<\/p>\n<\/li>\n<li data-start=\"2597\" data-end=\"2692\">\n<p data-start=\"2599\" data-end=\"2692\"><strong data-start=\"2599\" data-end=\"2613\">Statistics<\/strong><br data-start=\"2613\" data-end=\"2616\" \/>Statistics are available separately for each channel in the sent mailings.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2699\" data-end=\"2795\"><em data-start=\"2699\" data-end=\"2795\">*Belong to Meta, recognized as extremist and banned in the territory of the Russian Federation.<\/p>\n<p><\/em><\/p>\n<hr data-start=\"1913\" data-end=\"1916\" \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" data-end=\"2117\">Get 14 Days Free<\/strong><\/a><\/p>\n<p data-start=\"2699\" data-end=\"2795\"><em data-start=\"2699\" data-end=\"2795\">&nbsp;<\/em><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"341\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 \u043b\u0438 \u0441\u0442\u0430\u0442\u044c\u044f 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once?<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-341","post","type-post","status-publish","format-standard","hentry","category-razovye-rassylki"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Multichannel broadcast<\/title>\n<meta name=\"description\" content=\"How to create a one-time broadcast to multiple channels at once?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/How%20to%20create%20a%20one-time%20broadcast%20to%20multiple%20channels%20at%20once?\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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