{"id":345,"date":"2024-09-21T17:31:36","date_gmt":"2024-09-21T14:31:36","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=345"},"modified":"2025-10-09T11:59:56","modified_gmt":"2025-10-09T08:59:56","slug":"statistika-avtorassylok","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/statistika-avtorassylok\/","title":{"rendered":"Statistics"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/vkvideo.ru\/video_ext.php?oid=-132741842&amp;id=456239852&amp;hd=2\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p data-start=\"0\" data-end=\"13\"><a href=\"https:\/\/youtu.be\/SV5Va1V0fuY?si=Uo8QzcZPOheUMfe5\">YouTube Video<\/a><\/p>\n<p data-start=\"15\" data-end=\"101\">For autoresponders, both overall statistics and step-by-step statistics are available.<\/p>\n<p data-start=\"103\" data-end=\"286\"><strong data-start=\"103\" data-end=\"112\">Note:<\/strong> The statistics do not reflect unique counts. For example, if one subscriber enters the autoresponder 3 times and unsubscribes 3 times, it will be recorded as 3 unsubscribes.<\/p>\n<p><strong>Overall Statistics<\/strong><\/p>\n<p data-start=\"317\" data-end=\"341\">Displayed in two places:<\/p>\n<ul data-start=\"342\" data-end=\"435\">\n<li data-start=\"342\" data-end=\"390\">\n<p data-start=\"344\" data-end=\"390\">On the autoresponder card on the general page.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648104778899-ruxrhq9d.png\" \/><\/li>\n<li data-start=\"391\" data-end=\"435\">\n<p data-start=\"393\" data-end=\"435\">Inside the autoresponder, under its title.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648104778955-39qtbg5g.png\" \/><\/li>\n<\/ul>\n<p data-start=\"437\" data-end=\"466\">There are four metrics shown:<\/p>\n<ul data-start=\"468\" data-end=\"1224\">\n<li data-start=\"468\" data-end=\"619\">\n<p data-start=\"470\" data-end=\"619\"><strong data-start=\"470\" data-end=\"481\">Started<\/strong> \u2014 total number of times the autoresponder has been launched. If the same subscriber receives it multiple times, each instance is counted.<\/p>\n<\/li>\n<li data-start=\"620\" data-end=\"700\">\n<p data-start=\"622\" data-end=\"700\"><strong data-start=\"622\" data-end=\"637\">In Progress<\/strong> \u2014 number of subscribers currently receiving the autoresponder.<\/p>\n<\/li>\n<li data-start=\"701\" data-end=\"772\">\n<p data-start=\"703\" data-end=\"772\"><strong data-start=\"703\" data-end=\"716\">Completed<\/strong> \u2014 number of subscribers who received the final message.<\/p>\n<\/li>\n<li data-start=\"773\" data-end=\"1224\">\n<p data-start=\"775\" data-end=\"852\"><strong data-start=\"775\" data-end=\"785\">Exited<\/strong> \u2014 unsubscribed before completing the autoresponder. This may mean:<\/p>\n<ul data-start=\"855\" data-end=\"1224\">\n<li data-start=\"855\" data-end=\"903\">\n<p data-start=\"857\" data-end=\"903\">They completely unsubscribed from the channel.<\/p>\n<\/li>\n<li data-start=\"906\" data-end=\"994\">\n<p data-start=\"908\" data-end=\"994\">They were removed from the autoresponder using the \u201cRemove from autoresponder\u201d action.<\/p>\n<\/li>\n<li data-start=\"997\" data-end=\"1042\">\n<p data-start=\"999\" data-end=\"1042\">They hit a step with an expired fixed date.<\/p>\n<\/li>\n<li data-start=\"1045\" data-end=\"1187\">\n<p data-start=\"1047\" data-end=\"1187\">Changes were made to the autoresponder after it started, potentially causing subscribers to exit it (check what and when changes were made).<\/p>\n<\/li>\n<li data-start=\"1190\" data-end=\"1224\">\n<p data-start=\"1192\" data-end=\"1224\">The autoresponder was restarted.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 data-start=\"1231\" data-end=\"1258\">Step-by-Step Statistics<\/h3>\n<p data-start=\"1260\" data-end=\"1307\">Each autoresponder step has its own statistics.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648104778754-qs1b1xfg.png\" \/><\/p>\n<p data-start=\"1309\" data-end=\"1362\">In the <strong data-start=\"1316\" data-end=\"1326\">&#8220;Sent&#8221;<\/strong> column, three parameters are shown:<\/p>\n<ul data-start=\"1364\" data-end=\"1585\">\n<li data-start=\"1364\" data-end=\"1428\">\n<p data-start=\"1366\" data-end=\"1428\"><strong data-start=\"1366\" data-end=\"1377\">Started<\/strong> \u2014 how many times the step was sent to subscribers.<\/p>\n<\/li>\n<li data-start=\"1429\" data-end=\"1502\">\n<p data-start=\"1431\" data-end=\"1502\"><strong data-start=\"1431\" data-end=\"1446\">In Progress<\/strong> \u2014 number of subscribers currently waiting at this step.<\/p>\n<\/li>\n<li data-start=\"1503\" data-end=\"1585\">\n<p data-start=\"1505\" data-end=\"1585\"><strong data-start=\"1505\" data-end=\"1515\">Exited<\/strong> \u2014 number of subscribers who exited the autoresponder after this step.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648104778772-slrzeo9u.png\" \/><\/li>\n<\/ul>\n<p data-start=\"1587\" data-end=\"1655\"><strong data-start=\"1587\" data-end=\"1596\">Views<\/strong> \u2014 total number of times the message in this step was read.<\/p>\n<p data-start=\"1657\" data-end=\"1820\"><strong data-start=\"1657\" data-end=\"1667\">Clicks<\/strong> \u2014 if the message includes buttons, this shows the percentage of users who clicked. It is calculated from the total number of messages sent at this step.<\/p>\n<h3 data-start=\"1827\" data-end=\"1851\">Statistics Specifics<\/h3>\n<p data-start=\"1853\" data-end=\"2138\" data-is-last-node=\"\" data-is-only-node=\"\">If a subscriber is currently in an autoresponder and you add them to the same autoresponder again, the previous session is canceled. In the statistics, both the \u201cExited\u201d and \u201cStarted\u201d metrics will increase by 1, and the subscriber will begin the autoresponder again from the beginning.<\/p>\n<hr data-start=\"1913\" data-end=\"1916\" \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" 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