{"id":3604,"date":"2025-06-18T16:23:39","date_gmt":"2025-06-18T13:23:39","guid":{"rendered":"https:\/\/help.bothelp.io\/?p=3604"},"modified":"2026-03-27T19:21:05","modified_gmt":"2026-03-27T16:21:05","slug":"podklyuchenie","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/connecting-the-extension\/","title":{"rendered":"Connecting the Extension"},"content":{"rendered":"<p data-start=\"80\" data-end=\"369\">BotHelp extensions provide access to increased video <a href=\"https:\/\/help.bothelp.io\/fajlovoe-hranilishhe-i-otpravka-video-do-2-gb-v-telegram\/\">storage<\/a> and powerful <a href=\"https:\/\/help.bothelp.io\/blok-ai-agent\/\">AI-features<\/a> \u2014 now your bot doesn\u2019t just respond, it thinks and understands. Send large videos, webinar and lesson recordings, connect an AI agent, and turn your customer communication into a full-service experience.<\/p>\n<h2 data-start=\"376\" data-end=\"398\">Extension Features<\/h2>\n<p data-start=\"400\" data-end=\"499\">Each extension includes a certain amount of video storage and a package of tokens for the AI agent.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6721\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/image-1-e1766753700902-1024x263.png\" alt=\"\" width=\"1024\" height=\"263\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/image-1-e1766753700902-1024x263.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/image-1-e1766753700902-300x77.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/image-1-e1766753700902-768x197.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/image-1-e1766753700902-1536x394.png 1536w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/image-1-e1766753700902.png 1878w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p data-start=\"501\" data-end=\"637\">*The cost is added on top of your main subscription fee. The first payment is charged together with your next subscription payment date.<\/p>\n<h3 data-start=\"644\" data-end=\"676\">How to Activate an Extension<\/h3>\n<ol data-start=\"678\" data-end=\"802\">\n<li data-start=\"678\" data-end=\"728\">\n<p data-start=\"681\" data-end=\"728\">Go to the <strong data-start=\"691\" data-end=\"702\">Billing<\/strong> or <strong data-start=\"706\" data-end=\"717\">Storage<\/strong> section.<\/p>\n<\/li>\n<li data-start=\"729\" data-end=\"769\">\n<p data-start=\"732\" data-end=\"769\">Choose the desired extension level.<\/p>\n<\/li>\n<li data-start=\"770\" data-end=\"802\">\n<p data-start=\"773\" data-end=\"802\">Click <strong data-start=\"779\" data-end=\"801\">Activate Extension<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"804\" data-end=\"958\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-6722\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.17.34-1024x191.png\" alt=\"\" width=\"1024\" height=\"191\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.17.34-1024x191.png 1024w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.17.34-300x56.png 300w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.17.34-768x143.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.17.34-1536x286.png 1536w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.17.34-2048x382.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>The extension activates immediately, and its cost will be charged with your next subscription payment. No payment is required at the moment of activation.<\/p>\n<h3 data-start=\"965\" data-end=\"999\">How to Change Extension Levels<\/h3>\n<ul data-start=\"1001\" data-end=\"1501\">\n<li data-start=\"1001\" data-end=\"1192\">\n<p data-start=\"1003\" data-end=\"1192\">You can <strong>upgrade<\/strong> your extension level at any time \u2014 new limits will apply immediately. No additional payment is needed right away; the cost will be added to your next subscription payment.<\/p>\n<\/li>\n<li data-start=\"1193\" data-end=\"1501\">\n<p data-start=\"1195\" data-end=\"1323\"><strong>Downgrading or disabling<\/strong> an extension is only possible if your current storage usage fits within the lower limit. Please note:<\/p>\n<ul data-start=\"1326\" data-end=\"1501\">\n<li data-start=\"1326\" data-end=\"1399\">\n<p data-start=\"1328\" data-end=\"1399\">Token and storage limits will decrease immediately after downgrading.<\/p>\n<\/li>\n<li data-start=\"1402\" data-end=\"1501\">\n<p data-start=\"1404\" data-end=\"1501\">Disabling or downgrading is <strong data-start=\"1432\" data-end=\"1472\">not available during the first month<\/strong> after activation or upgrade.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 data-start=\"1508\" data-end=\"1537\">Bonuses for Large Clients<\/h2>\n<ul data-start=\"1539\" data-end=\"1773\">\n<li data-start=\"1539\" data-end=\"1651\">\n<p data-start=\"1541\" data-end=\"1651\">For clients with <strong data-start=\"1558\" data-end=\"1582\">100,000+ subscribers<\/strong>, the PLUS extension is activated automatically and free of charge.<\/p>\n<\/li>\n<li data-start=\"1652\" data-end=\"1773\">\n<p data-start=\"1654\" data-end=\"1773\">If you downgrade your subscription (e.g., from 100k to 50k), the extension remains active and can be disabled manually.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"1780\" data-end=\"1841\">Payment of Extensions for 6- or 12-Month Prepaid Licenses<\/h2>\n<p data-start=\"1843\" data-end=\"1943\">If you pay for a license for 6 or 12 months as a legal entity, you can get an extension in two ways:<\/p>\n<ul data-start=\"1945\" data-end=\"2085\">\n<li data-start=\"1945\" data-end=\"2010\">\n<p data-start=\"1947\" data-end=\"2010\">Add the extension to the invoice when paying for the license.<\/p>\n<\/li>\n<li data-start=\"2011\" data-end=\"2085\">\n<p data-start=\"2013\" data-end=\"2085\">Generate a separate invoice for the extension during the license period.<\/p>\n<\/li>\n<\/ul>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6723 aligncenter\" src=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.19.02-823x1024.png\" alt=\"\" width=\"429\" height=\"534\" srcset=\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.19.02-823x1024.png 823w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.19.02-241x300.png 241w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.19.02-768x956.png 768w, https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-26-v-16.19.02.png 1120w\" sizes=\"auto, (max-width: 429px) 100vw, 429px\" \/><\/center><\/p>\n<p data-start=\"2087\" data-end=\"2151\">You can only cancel the extension after the license period ends.<\/p>\n<h2 data-start=\"2158\" data-end=\"2188\">Frequently Asked Questions<\/h2>\n<p data-start=\"2190\" data-end=\"2282\"><strong data-start=\"2190\" data-end=\"2246\">Can I activate an extension during the trial period?<\/strong><br data-start=\"2246\" data-end=\"2249\" \/>No, this option is not available.<\/p>\n<p data-start=\"2284\" data-end=\"2409\"><strong data-start=\"2284\" data-end=\"2343\">Can I downgrade the extension level in the first month?<\/strong><br data-start=\"2343\" data-end=\"2346\" \/>No, downgrading is only allowed starting from the second month.<\/p>\n<p data-start=\"2411\" data-end=\"2556\"><strong data-start=\"2411\" data-end=\"2461\">What happens if I don\u2019t pay for the extension?<\/strong><br data-start=\"2461\" data-end=\"2464\" \/>Your account will be suspended, as the subscription and extension fees are charged together.<\/p>\n<p data-start=\"2558\" data-end=\"2730\"><strong data-start=\"2558\" data-end=\"2598\">Where can I see my active extension?<\/strong><br data-start=\"2598\" data-end=\"2601\" \/>The profile icon shows a badge with your current extension level. You can also see the extension level in <strong data-start=\"2707\" data-end=\"2729\">Settings &gt; Payment<\/strong>.<\/p>\n<p data-start=\"20\" data-end=\"75\"><strong data-start=\"20\" data-end=\"73\">Why is the extension not available in my account?<\/strong><\/p>\n<ul>\n<li data-start=\"77\" data-end=\"336\">The extension is available only for paid accounts. To activate this feature, you need to purchase a subscription using a Russian card via <strong data-start=\"215\" data-end=\"232\">CloudPayments<\/strong>.<\/li>\n<li data-start=\"77\" data-end=\"336\">Accounts paid through <strong data-start=\"258\" data-end=\"271\">Robokassa<\/strong> or <strong data-start=\"275\" data-end=\"289\">FastSpring<\/strong> currently do not have access to the extension.<\/li>\n<\/ul>\n<hr data-start=\"1913\" data-end=\"1916\" \/>\n<p data-start=\"1918\" data-end=\"1964\">If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at <a href=\"https:\/\/t.me\/BotHelpSupportBot\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"1851\" data-end=\"1873\">@BotHelpSupportBot<\/strong><\/a>, or email us at <strong data-start=\"1890\" data-end=\"1910\"><a class=\"cursor-pointer\" href=\"mailto:hello@bothelp.io\" target=\"_blank\" rel=\"noopener\" data-start=\"1892\" data-end=\"1908\">hello@bothelp.io<\/a><\/strong>.<\/p>\n<p>Get 14 Days of Full Access to the Platform<\/p>\n<p data-start=\"1966\" data-end=\"2095\">Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots \u2014 free for 14 days.<\/p>\n<p data-start=\"2097\" data-end=\"2117\"><a href=\"https:\/\/bothelp.io\/ru\"><strong data-start=\"2097\" data-end=\"2117\">Get 14 Days Free<\/strong><\/a><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"3604\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 \u043b\u0438 \u0441\u0442\u0430\u0442\u044c\u044f \u043f\u043e\u043b\u0435\u0437\u043d\u0430?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div 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Send large videos, webinar and lesson recordings, connect an AI agent, and turn your customer communication into a full-service experience. Extension Features Each extension includes a certain amount of video storage and a [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[68],"tags":[],"class_list":["post-3604","post","type-post","status-publish","format-standard","hentry","category-rasshireniya"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connecting the Extension<\/title>\n<meta name=\"description\" content=\"BotHelp extensions provide access to increased video storage and powerful AI-features \u2014 now your bot doesn\u2019t just respond, it thinks and understands. Send large videos, webinar and lesson recordings, connect an AI agent, and turn your customer communication into a full-service experience. 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