{"id":467,"date":"2024-09-22T00:59:27","date_gmt":"2024-09-21T21:59:27","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=467"},"modified":"2026-02-16T18:56:45","modified_gmt":"2026-02-16T15:56:45","slug":"knopki-v-telegram","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/knopki-v-telegram-menyu\/","title":{"rendered":"Buttons in Telegram. Menu"},"content":{"rendered":"<p>You can add buttons for various purposes to messages in flows and Telegram broadcasting.<\/p>\n<h4>Menu buttons<\/h4>\n<p>Telegram multi-step flows have the ability to create menus with buttons.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656503679002-mo3xxfrg.png\" \/><br \/>\nThis menu belongs to the flow step and is always located at the bottom under the message entry line.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656502185952-7y20ymzd.png\" \/><br \/>\nUp to 64 buttons in total: 8 in a column and 8 in a row (8&#215;8). The button name can contain up to 64 characters.<\/p>\n<p>The buttons with the &#8220;Follow to step&#8221; action are available in the menu.<\/p>\n<p><strong>Features of the menu buttons<br \/>\n<\/strong><\/p>\n<ul>\n<li><strong>The menu cannot follow the &#8220;Question&#8221; block<\/strong>, since the &#8220;Question&#8221; block uses buttons, the same goes for the text block with buttons and &#8220;Gallery&#8221;. When editing, a prompt appears about this.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656502513940-u5m2rnbv.png\" \/><\/p>\n<ul>\n<li><strong>The menu is added for 1 step<\/strong>. With the next step, the menu keyboard is washed off. To repeat, configure this element in the necessary steps of the flow.<\/li>\n<li><strong>The menu is active for 7 days<\/strong> since receiving the step.<\/li>\n<li><strong>You can&#8217;t pull the connection from the menu step to the &#8220;Delay&#8221; step<\/strong>, both from the buttons and from the step itself. In this case, the message after the &#8220;Delay&#8221; will not arrive immediately due to the delay, the menu will not be hidden, and the chain will not continue.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1658301581653-81jkwf6s.png\" \/><\/p>\n<p>From the <strong>Menu<\/strong> button, take the user to a step with the message, and then you can add variation.<\/p>\n<h4>Buttons in the &#8220;Text&#8221; block<\/h4>\n<p>You can add up to 64 buttons in a text block: 8 buttons in a column and in a row (8&#215;8).<\/p>\n<p>The name is limited to 64 characters.<\/p>\n<p>These buttons can be configured either after a text message or after an image without a text.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656494830758-vje223oy.png\" \/><\/p>\n<p>The buttons are moved by simple dragging.<\/p>\n<p>To add a new row, click <strong>Add button<\/strong>.<\/p>\n<p>To add a column, you have to press &#8220;+&#8221;.<br \/>\n<a href=\"https:\/\/i.imgur.com\/176Pnng.gif\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656495468120-a0z5ax6l.gif\" \/><\/a><br \/>\n<strong>Note: The buttons to the text message do not disappear<\/strong> and will scroll with it.<\/p>\n<p>The person can always click on this button. It will work until it&#8217;s changed or deleted from the flow constructor.<\/p>\n<p>When clicking the button from previous messages again, the person will return to this step in the chatbot. The execution of the current flow chain will be interrupted, and a new script that has been configured for this button will start.<\/p>\n<p>To avoid repeated clicks, use the &#8220;<label class=\"mdc-label\" for=\"mat-mdc-checkbox-25-input\">React to click only once<\/label>&#8221; setting.<\/p>\n<p><strong>One click on the button<\/strong><\/p>\n<p>How to prevent Telegram messages from being resent by clicking buttons in previous messages?<\/p>\n<p>There are two options. Choose the one that suits your funnel.<\/p>\n<p>1. <strong>One-time&nbsp;buttons<\/strong>. They are suitable for multi-step flows in the &#8220;text&#8221; and &#8220;image&#8221; blocks and only for buttons with the &#8220;action&#8221; type.<\/p>\n<p>Open the button settings and check the box &#8220;<label class=\"mdc-label\" for=\"mat-mdc-checkbox-25-input\">React to click only once<\/label>&#8220;, as shown in the screenshot below.<br \/>\n<strong><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1664288752360-0tx0xbzv.png\" \/><\/strong><br \/>\n<strong>Please note!<\/strong><\/p>\n<ul>\n<li>The click is remembered for 1 month. If you click the button again after a month, the click will work.<\/li>\n<li>If you manually resend a step with a button that indicates responding 1 time, the click will be triggered again.<\/li>\n<li>If you restart the flow from the beginning, the button response will be reset, and you will be able to click the button again.<\/li>\n<\/ul>\n<p>2. For other cases, you can use a more detailed setting. It is suitable for the &#8220;Question&#8221; blocks and for buttons with the URL type.<\/p>\n<p>Set up the tag assignment after each step and check the presence of this tag before each step. If there is a tag, then the person can be returned to the step where they were. If there is no tag, then flow will continue to run.<\/p>\n<p>An approximate scheme:<\/p>\n<p><a href=\"https:\/\/prnt.sc\/u6qja6\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656499752641-vdl0x4xf.png\" \/><\/a><\/p>\n<p><strong>Buttons in the &#8220;Question&#8221; block<\/strong><\/p>\n<p>In the &#8220;Question&#8221; block, you can configure up to 20 quick response options. The name of such an element can contain up to 20 characters.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1656493889643-fcjeg601.png\" \/><br \/>\n<strong>The buttons for quick answers to the &#8220;Question&#8221; in Telegram disappear<\/strong> with the next message, just like in other messengers.<\/p>\n<p><strong>Buttons in the &#8220;Image&#8221; block<\/strong><\/p>\n<p>You can add buttons to images without a text block only in Telegram flows.<\/p>\n<h4>Statistics in buttons<\/h4>\n<p>For Telegram:<\/p>\n<ul>\n<li>we track click statistics in URL type buttons;<\/li>\n<li>we don&#8217;t track statistics in action buttons;<\/li>\n<li>there are no statistics on clicks on quick answers in questions.<\/li>\n<\/ul>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a 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