{"id":469,"date":"2024-09-22T00:59:56","date_gmt":"2024-09-21T21:59:56","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=469"},"modified":"2025-09-15T11:04:31","modified_gmt":"2025-09-15T08:04:31","slug":"menyu-s-komandami-v-telegram-bote","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/menyu-s-komandami-v-telegram-bote\/","title":{"rendered":"A menu with commands in the Telegram flow"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/vk.com\/video_ext.php?oid=-132741842&amp;id=456239974&amp;hd=2\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><a href=\"https:\/\/youtu.be\/olNVNjv5wKQ?si=264Vc_4vzehY4s3o\">Video on YouTube<\/a><\/p>\n<p>In your BotHelp profile, you can create a menu with commands for telegram flows. This is a built-in Telegram functionality that allows the user to call up the interactive menu of the flow with its commands at any time.<\/p>\n<p><strong>Key features of the command menu<\/strong><\/p>\n<ul>\n<li>It is available only for telegram flows.<\/li>\n<li>It is created for the entire channel. If several flows are configured for one telegram channel, the created command menu will be displayed in each flow.<\/li>\n<li>Each menu command can take the person to a specific step in the selected flow. If a person triggers a command while going through the flow, then this flow stops for them. Only flows created for the channel for which the menu is created are available for assignment.<\/li>\n<li>If necessary, you can deactivate the created menu without deleting it. In this case, the command menu will not be available to people, but it will remain in the BotHelp profile.<\/li>\n<\/ul>\n<h4>Creating and setting up the command menu<\/h4>\n<p>There are two ways to set up the command menu in Telegram.<\/p>\n<p><strong>Method 1: in the flow chain settings in BotHelp<\/strong><br \/>\nTo do this, click on the gear in the upper-right corner, select the &#8220;Telegram Menu for Channel&#8221; item and add the command.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692963521239-0ji6icv0.png\" \/><br \/>\n<strong><br \/>\nMethod 2: in the profile settings<\/strong><br \/>\nTo do this, go to the &#8220;Channels&#8221; section, click the &#8220;\u2af6&#8221; menu of the desired telegram channel. Select &#8220;Create Command Menu&#8221; from the drop-down list.<\/p>\n<p><strong><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1672315033514-cmzbnoz8.png\" \/><\/strong><br \/>\n1. In the window that opens, add the first menu command by clicking the &#8220;+ Add Command&#8221; button.<\/p>\n<p>2. Set the name and description of the command.<\/p>\n<ul>\n<li>The command name can contain only Latin letters, numbers, and &#8220;_&#8221;.<\/li>\n<\/ul>\n<p>3. Select the flow and its step which you want to transfer the person to when calling the command.<\/p>\n<p>The channel name in the command window is clickable to make it convenient to open the channel, add commands and test right away.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1692963814601-ih01h7y8.png\" \/><\/p>\n<p>The rest of the commands will be created in the same way.<\/p>\n<ul>\n<li>If necessary, you can change the order of commands in the menu. To do this, simply drag the command card to the desired location inside the created menu.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1672315385218-vuu66rcq.png\" \/><br \/>\n4. Be sure to click the <strong>Save<\/strong> button.<\/p>\n<ul>\n<li>During further editing, be sure to save the menu so that the changes take effect.<\/li>\n<\/ul>\n<p>5. Activate the menu by clicking <strong>Activate<\/strong>.<\/p>\n<p>That&#8217;s it: the menu has been created and is available to people.<\/p>\n<p>For people, the created menu will be displayed as a drop-down list and a <strong>Menu<\/strong> button.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1672315644567-lh2gvbnl.png\" \/><br \/>\n<strong>Important!<\/strong> If you have created a command the name of which matches an already created keyword, then it is the keyword that will work for the person, not the command.<\/p>\n<p>For example, the keyword &#8220;\/test&#8221; and the command &#8220;test&#8221;. The keyword has to contain the &#8220;\/&#8221; sign. This sign does not have to be in the name of the command: it is added automatically.<\/p>\n<p><strong>Important<\/strong>! It takes a few seconds in Telegram for the changes to take effect. After creating or changing and saving the command menu, try entering the chat with the flow again so that the menu appears or is updated.<\/p>\n<p><strong>Important<\/strong>! Only account administrators can enable the menu, agents do not have access to it.<\/p>\n<h4>Frequently asked questions<\/h4>\n<p><strong>If the menu activates a flow that starts with the &#8220;Question&#8221; block, and the person has already gone through another flow and stopped at the &#8220;Question&#8221; step, where will the answer given by them be recorded?<\/strong><\/p>\n<p>The answer will be recorded in the &#8220;Question&#8221; field, and a message will be sent according to the entered command. After that, you will receive a message following the &#8220;Question&#8221; block. The 24-hour delay counts down starting from the point when the person received this block.<\/p>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a>\ud83d\ude03<\/p>\n<p>Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/p>\n<p><strong><a href=\"https:\/\/bothelp.io\/ru?utm_source=bz&amp;utm_medium=footer&amp;utm_campaign=15655\">Get 14 days for free<\/a><\/strong><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"469\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">\u0411\u044b\u043b\u0430 \u043b\u0438 \u0441\u0442\u0430\u0442\u044c\u044f 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bot<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-469","post","type-post","status-publish","format-standard","hentry","category-telegram"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A menu with commands in the Telegram flow<\/title>\n<meta name=\"description\" content=\"How to create and customizing a menu with commands in a bot\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/How%20to%20create%20and%20customizing%20a%20menu%20with%20commands%20in%20a%20bot\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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