{"id":497,"date":"2024-09-22T01:19:05","date_gmt":"2024-09-21T22:19:05","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=497"},"modified":"2026-03-25T16:00:11","modified_gmt":"2026-03-25T13:00:11","slug":"oshibki-pri-podklyuchenii-vkontakte","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/oshibki-pri-podklyuchenii-vkontakte\/","title":{"rendered":"Connection errors"},"content":{"rendered":"<p>When connecting VKontakte to BotHelp, be sure to follow <a href=\"\/podklyuchenie-vkontakte\/\">these instructions<\/a>.<\/p>\n<p><strong>(!)<\/strong> If you change the administrator rights, access to the group, its address (link), or the key for the flow, the connection may be disrupted. If this happens, you should <a href=\"\/redaktirovanie-i-udalenie-soobshhenij-v-dialogah-s-podpischikami\/\">reconnect the channel<\/a>.<\/p>\n<p><strong>What to do if an error occurs?<\/strong><\/p>\n<p><strong>Wait<\/strong><\/p>\n<p>If you have created a community in the last 24 hours, we recommend that you just wait. For now, you can set up everything in the community or connect other channels and build a flow there, and then <a href=\"\/konvertacziya-mnogoshagovyh-botov\/\">convert<\/a> it for VKontakte.<br \/>\nIf repeated attempts have failed, write to the support chat.<\/p>\n<p><strong>Clear the access keys<\/strong><\/p>\n<ul>\n<li>Go to the &#8220;Working with API&#8221; section in your group settings.<\/li>\n<li>Find an application in the list that you don&#8217;t use, or an application for which many keys have been created. Click the <strong>Delete All App Keys<\/strong> button. Later, you can re-grant access to this application, and a new key will be generated for it.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648104209027-051jgilf.png\" \/><\/p>\n<ul>\n<li>Go to the Callback API tab and select the application that you no longer use from the list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648104251209-nlrfqsy8.png\" \/><\/p>\n<ul>\n<li>Scroll down and delete its server.<\/li>\n<\/ul>\n<p><strong>Standard actions<\/strong><\/p>\n<p>The problem may be related to your device or connection.<\/p>\n<p>Try switching to incognito mode (Ctrl+Shift+N), using a different browser, clearing cookies and logging back into BotHelp, logging back into VKontakte, disabling browser extensions, and trying another Internet channel or computer. 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