{"id":533,"date":"2024-09-22T09:11:20","date_gmt":"2024-09-22T06:11:20","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=533"},"modified":"2026-02-19T18:12:22","modified_gmt":"2026-02-19T15:12:22","slug":"reakcziya-na-kommentarii-v-instagram","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/reakcziya-na-kommentarii-v-instagram\/","title":{"rendered":"Reaction to comments"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/vkvideo.ru\/video_ext.php?oid=-132741842&amp;id=456240071&amp;hd=2\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><br \/>\n<a href=\"https:\/\/youtu.be\/XnBdUMBswx8?si=bhj64GqUO54aiiaG\">Video on YouTube<\/a><\/p>\n<p>You can set up an automatic response to comments that people leave under your Instagram* posts.<\/p>\n<p>You can also set up the launch of the flow from the comment under the Reels, if it is posted in the feed. To do this, add a text block and place a button on it, by clicking which the user will launch the flow. A message with a text and a button will be sent to the person&#8217;s Direct Messages.<\/p>\n<p><strong>Setting up<\/strong><\/p>\n<p>In order for the new functionality to work, you need to connect the Instagram* channel to the BotHelp platform. How to do this is described in our article.<\/p>\n<p><strong>1. Setting up the &#8220;Instagram Comment&#8221; growth tool<\/strong><\/p>\n<p>Go to the &#8220;Growth Tools&#8221; section on the BotHelp platform.<br \/>\nClick the <strong>New Tool<\/strong> button.<br \/>\nIn the window that opens, select &#8220;Instagram Comment&#8221;:<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1726421629114-k7qwwwy3.png\" \/><br \/>\nThe trigger settings page opens. You need to select a channel on it.<\/p>\n<p>Next, select the post in which you want to track the comment, or select the &#8220;All posts or Reels&#8221; option.<\/p>\n<p>Below, you can set up the keywords that will trigger the response. Or, on the contrary, exclude words to which there should be no reaction. It is possible to read a keyword by the absolute match or by the content in the text. For example, if you set the keyword &#8220;course&#8221;, then the launch will be successful on &#8220;I want a course&#8221;.<\/p>\n<p><em>(!) If you leave both fields empty, the reaction will work with all comments.&nbsp;<\/em><\/p>\n<p>To set up actions, click <strong>Next<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648043828322-eijiohl2.png\" \/><\/p>\n<p>In the &#8220;Actions&#8221; tab, you can set up the actions that will be performed after the person&#8217;s comment.<\/p>\n<p>Actions are limited by Instagram*. Adding tags, operations with fields, and unsubscribing\/subscribing are available.<br \/>\n\u2757You will not be able to launch the flow immediately or add a person to the sequence automatically.<\/p>\n<p>You <strong>can add a button<\/strong> to the message that will be sent immediately after typing a comment.<br \/>\n\u2757This button <strong>can already launch a flow<\/strong> or a sequence. But the person themselves has to click on it and initiate further action.<\/p>\n<p>\u2757The Instagram* API can crop text in messages with a button. We recommend sending a short message with the flow launch button, and writing the rest of the necessary information in the flow itself.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1720525536562-0z1o2dgb.png\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648043828227-v5w759d2.png\" width=\"536\" height=\"653\" \/><\/p>\n<p>After you have set up the actions after the comment, click the <strong>Save<\/strong> button.<\/p>\n<p>We recommend checking the operation of this growth tool. 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