{"id":541,"date":"2024-09-22T09:22:32","date_gmt":"2024-09-22T06:22:32","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=541"},"modified":"2025-09-14T14:55:51","modified_gmt":"2025-09-14T11:55:51","slug":"chto-delat-esli-ne-rabotaet-integracziya-s-instagram","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/chto-delat-esli-ne-rabotaet-integracziya-s-instagram\/","title":{"rendered":"What to do if integration doesn't work?"},"content":{"rendered":"<p><a href=\"\/podklyuchenie-instagram\/\">The connection of the new Instagram*<\/a> channel to the BotHelp profile is preceded by the pre-settings of your Facebook* and Instagram* accounts. There are many important points in these settings, the wrong choice of which can affect the ability to connect and further integrate BotHelp and Instagram*.<\/p>\n<p><strong>If your Instagram* account is connected to BotHelp the old way, i.e. via Facebook*, check the following settings:<\/strong><\/p>\n<p><strong>1. You have to have a business account on Instagram*<\/strong><\/p>\n<ul>\n<li>Go to the &#8220;Settings and Privacy&#8221; section of your Instagram* account. If you have a business account, you will see the &#8220;Business&#8221; settings subsection (&#8220;Settings and Tools for Business&#8221;).<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678429924455-urkgnm36.png\" width=\"222\" height=\"452\" \/><\/p>\n<ul>\n<li>If you don&#8217;t have such a section, then go to the &#8220;Account&#8221; settings section (Account type and tools). Here you need to select &#8220;Switch to professional account&#8221; \/ &#8220;Switch account type&#8221; and switch your account to &#8220;Business&#8221;. How to do this is described in detail in our <a href=\"\/podklyuchenie-instagram\/\">connection article<\/a>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678430057689-xv5blfmm.png\" width=\"178\" height=\"379\" \/><\/p>\n<p><strong>2. Your Instagram* account has to be connected to your Facebook* business page<\/strong><\/p>\n<ul>\n<li>Go to your <a href=\"\/biznes-stranicza-facebook\/\">Facebook* business page&nbsp;<\/a> settings.<\/li>\n<li>To do this, go to the &#8220;All Tools&#8221; section on the business account page and select the &#8220;Page Settings&#8221; subsection.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678435714683-n5yi23z2.png\" width=\"701\" height=\"486\" \/><\/p>\n<ul>\n<li>Open the &#8220;Instagram&#8221;* subsection.<\/li>\n<li>The page that opens should display information about your connected Instagram* account.<\/li>\n<li>If there is no information, then you have to connect Instagram* to this Facebook* page.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678431290210-g0lq9iom.png\" width=\"751\" height=\"403\" \/><\/p>\n<p><strong>3. Your Instagram* account and your Facebook* page have to be connected to your Facebook* <\/strong><strong>business <\/strong><strong>account.<\/strong><\/p>\n<ul>\n<li>Go to the settings of your Facebook* business account \u2014 &#8220;Company objects&#8221; subsection.<\/li>\n<li>Your Facebook* page and Instagram* account should be displayed in the list of all objects.<\/li>\n<li>If the Facebook* page or the Instagram* account are not there, then click the <strong>Add Object<\/strong> button and add the missing object.<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678432843135-ytcp62dk.png\" width=\"771\" height=\"375\" \/><\/strong><br \/>\n<strong>4. You have to be an administrator in your Facebook* <\/strong><strong>business <\/strong><strong>account.<\/strong><\/p>\n<ul>\n<li>Log in to&nbsp;<a href=\"\/verifikacziya-facebook-business-manager\/\"> Facebook Business Manager<\/a>* to your Facebook* business account settings \u2014 the &#8220;People&#8221; subsection.<\/li>\n<li>You have to have full access to your company&#8217;s account and connected objects (Facebook* page and Instagram* account).<\/li>\n<li>If you don&#8217;t have access, set it up by clicking the <strong>Manage<\/strong> button at the desired object.<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678433183540-7knb1juw.png\" width=\"772\" height=\"374\" \/><\/strong><\/p>\n<p><strong>5. In the I<\/strong><strong>nstagram* account <\/strong><strong>settings, access to messages for connected services has to be allowed<\/strong><\/p>\n<ul>\n<li>Go to your Instagram* account settings.<\/li>\n<li>Open the &#8220;Privacy&#8221; section \u2014 the &#8220;Messages\/ Message Management&#8221; subsection. The &#8220;Allow access to messages&#8221; option should be enabled.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678433704044-e53p7bbh.png\" width=\"234\" height=\"507\" \/><br \/>\n<strong>6. Your Facebook* page has to have access to Instagram* account messages.<\/strong><\/p>\n<ul>\n<li>Go to your Facebook* business account settings \u2014 the &#8220;Inbox&#8221; subsection.<\/li>\n<li>You should have the conversations with your people displayed.<\/li>\n<li>If the conversation history is not displayed or there are some errors, you have to grant access again.<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678434187134-osnl6c9g.png\" width=\"703\" height=\"339\" \/><\/strong><br \/>\n<strong><br \/>\n7. Your Instagram* account has to have a name<\/strong><\/p>\n<ul>\n<li>Go to the main page of your Instagram* profile and click <strong>Edit profile<\/strong>.<\/li>\n<li>In the profile settings window that opens, the &#8220;Name&#8221; field has to be filled in.<\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dib\" src=\"https:\/\/files.carrotquest.app\/knowledge-bases-images\/articles\/49290\/49290-1678430395283-s6s0vmgm.png\" width=\"224\" height=\"442\" \/><\/strong><br \/>\n<strong>8. After checking, you have to reconnect the channel.<\/strong><\/p>\n<p>After Instagram* and Facebook* settings have been rechecked, and you can try to connect the channel to BotHelp again according to <a href=\"\/podklyuchenie-instagram\/\">our instructions<\/a>.<\/p>\n<p>* Owned by Meta, an organization recognized as extremist and banned in Russia.<\/p>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a>\ud83d\ude03<\/p>\n<p>Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/p>\n<p><strong><a href=\"https:\/\/bothelp.io\/ru?utm_source=bz&amp;utm_medium=footer&amp;utm_campaign=15655\">Get 14 days for free<\/a><\/strong><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side 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