{"id":567,"date":"2024-09-22T09:51:42","date_gmt":"2024-09-22T06:51:42","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=567"},"modified":"2025-09-24T13:13:54","modified_gmt":"2025-09-24T10:13:54","slug":"perepiska-i-shablony-soobshhenij-whatsapp","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/perepiska-i-shablony-soobshhenij-whatsapp\/","title":{"rendered":"Correspondence and message templates"},"content":{"rendered":"<p><strong>Important! The connection of new WhatsApp channels to BotHelp is temporarily unavailable.<\/strong><br \/>\n_____________<\/p>\n<p>After connecting the number to WhatsApp*, you can correspond with people through conversations. Advise and support clients.<\/p>\n<p>Companies using the WhatsApp Business* platform are charged for correspondence within a 24-hour window according to the category of correspondence.<\/p>\n<p>You can read more about the pricing model in <a href=\"\/czenoobrazovanie-whatsapp-business-api\/\">our article<\/a>, as well as on the <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/updates-to-pricing#rate-cards-for-utility--marketing-and-service-conversations--effective-june-1--2023\">company&#8217;s website<\/a>.<\/p>\n<h4>24-hour window<\/h4>\n<p>Every message from a customer opens a free 24-hour window for you. Within it, you can send messages of any content for free.<\/p>\n<p>Example:<\/p>\n<h4><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404918-qzkbnkrj.png\" \/><\/h4>\n<h4>Message templates<\/h4>\n<p>After the 24-hour window is closed, you can only send paid, pre-agreed template messages. The cost of template messages is specified <a href=\"http:\/\/developers.facebook.com\/docs\/whatsapp\/pricing#pricing-rules\">here<\/a>.<br \/>\n&nbsp;<\/p>\n<p><strong>How to connect templates<\/strong><\/p>\n<ol>\n<li>Create a template.<\/li>\n<\/ol>\n<ul>\n<li>You can create a template in the profile settings.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124405695-z9ymq8h7.png\" \/><\/p>\n<ul>\n<li>Or by clicking on the button from the warning message.<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404682-c7x5yjy1.png\" \/><\/li>\n<\/ul>\n<p>2. Enter the template name. You can use Latin letters, numbers, and underscores.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404658-0fg89vjo.png\" \/><\/p>\n<p>3. The content of the template. Enter the text for the template. You can insert emojis and variables in the message as {{1}}, {{2}}.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404637-at1xdkwe.png\" \/><br \/>\nWhen sending a broadcasting using a template, you can replace the variable numbers with the necessary words, text, or use a macro.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404977-cec9km0h.png\" \/><\/p>\n<p>4. Select the template language and the category that suits your template from the drop-down list.<br \/>\n<img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404510-k61ngmqn.png\" \/><br \/>\n5. After you have filled in the information, click <strong>Submit for verification<\/strong>, and the template will be sent for moderation on Facebook*.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404246-6a1zlsby.png\" \/><br \/>\n6. When the template is verified, the status will change to &#8220;Confirmed&#8221; or &#8220;Rejected&#8221;.<\/p>\n<p><img decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404721-7bfaaqs0.png\" \/><\/p>\n<h4>Errors in sending messages<\/h4>\n<p>If the status of the sent message is marked with a red triangle, it means that the message has not been sent.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"fr-fic fr-dii\" src=\"https:\/\/files.carrotquest.io\/knowledge-bases-images\/articles\/49290\/49290-1648124404436-58aatpbu.png\" width=\"110\" height=\"50\" \/><br \/>\nThis message may have been considered spam by WhatsApp*, so it was blocked.<\/p>\n<p>What can I send in WhatsApp*?<\/p>\n<p>WhatsApp* is guided by its trade policy and, like Facebook*, prohibits sending ads. Please read their <a href=\"https:\/\/www.whatsapp.com\/legal\/business-policy\/\">WABA usage policy<\/a>. If these rules are violated, the number may be blocked.<\/p>\n<h4>How to add a template to the flow chain?<\/h4>\n<p>For WhatsApp* flows there is a <strong>WhatsApp Template<\/strong> button in the editor. The way to use it correctly is described in the article:<\/p>\n<p><strong><a href=\"\/boty-dlya-whatsapp\/\">Flows for WhatsApp*<\/a><\/strong><\/p>\n<h4>Sending a template via broadcasting<\/h4>\n<p>The template can be sent not only through the flow, but also in one-time broadcasting, detailed instructions are in the article:<\/p>\n<p><strong><a href=\"\/rassylki-whatsapp\/\">WhatsApp broadcasting*<\/a><\/strong><\/p>\n<p><strong>Important!<\/strong>&nbsp;<\/p>\n<p>Unlike other messages, WhatsApp* templates are sent<strong> for a fee<\/strong>, the cost depends on the number of people to whom the template will be sent and the country where their numbers are registered. For example, for 1000 template messages for people from Russia, $47 (3344 \u20bd) will be charged.<\/p>\n<p>The cost of sending the template will be determined by Facebook*, the rest of the prices can be seen <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/pricing\/\">at this link<\/a>.<\/p>\n<h4>Paying for templates<\/h4>\n<p>Payment is made through 360dialog, because the card is linked to the account there.<\/p>\n<p>The debit charge takes place post factum, at the end of the month.<\/p>\n<p><a href=\"https:\/\/hub.360dialog.com\/lp\/consent\/360dialog-terms-of-service?partnerId=oraMDRPA&amp;number=\">Terms of Use<\/a><\/p>\n<p>* Owned by Meta, an organization recognized as extremist and banned in Russia.<\/p>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a>\ud83d\ude03<\/p>\n<p>Get 14 days of full functionality of BotHelp, a platform for creating 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