{"id":569,"date":"2024-09-22T10:04:33","date_gmt":"2024-09-22T07:04:33","guid":{"rendered":"https:\/\/help.testbh.ru\/?p=569"},"modified":"2025-12-12T14:52:10","modified_gmt":"2025-12-12T11:52:10","slug":"voprosy-po-rabote-i-podklyucheniyu-whatsapp","status":"publish","type":"post","link":"https:\/\/help.bothelp.io\/en\/voprosy-po-rabote-i-podklyucheniyu-whatsapp\/","title":{"rendered":"Questions about work and connection"},"content":{"rendered":"<p><strong>Important! The connection of new WhatsApp channels to BotHelp is temporarily unavailable.<\/strong><br \/>\n_____________<\/p>\n<p>You can connect a number registered in the WhatsApp Business API* (WABA) to the BotHelp platform.<\/p>\n<p>How to add a WhatsApp number* to BotHelp is <a href=\"\/podklyuchenie-whatsapp-k-bothelp\/\">described in our article<\/a>.<\/p>\n<h4><strong>The difference between WhatsApp Business and WhatsApp Business API*<\/strong><\/h4>\n<p><a href=\"https:\/\/business.whatsapp.com\/\">WhatsApp Business API*<\/a> is a solution from WhatsApp* messenger that allows businesses to send mass broadcasting with all the features.<\/p>\n<p>WatsApp Business* is a regular application that you can download from the AppStore or Google Play. It allows you to create not a personal account, but a company account. However, it does not have a mass broadcasting function. The &#8220;gray&#8221; methods use this application for mass broadcasting, but they are very limited, as they are designed to simulate the work of a real person.<\/p>\n<p><strong>Is it necessary to pass the Facebook Business Manager* verification?<\/strong><\/p>\n<p>WhatsApp puts forward certain requirements for those to whom it gives access to its API:<\/p>\n<ul>\n<li>Your business manager must be <a href=\"\/verifikacziya-facebook-business-manager\/\">verified on Facebook<\/a>*.<\/li>\n<li>You must have a phone number that is not connected to WhatsApp*. Any landline or mobile number will do. To confirm it, you have to accept a call or SMS.<\/li>\n<\/ul>\n<p>You can first connect the number and start using it, and only then go through verification.<\/p>\n<p>A demo version of WABA is available without verification \u2014 up to 250 outgoing conversations per day, this is the main limitation.<\/p>\n<h4><strong>How to log in to WhatsApp* from your phone?<\/strong><\/h4>\n<p>You won&#8217;t be able to chat with users from your phone right now.<\/p>\n<p>The number will only work through the service it is connected to. In BotHelp, communication with people takes place in the &#8220;Conversations&#8221; section.<\/p>\n<p><strong>Is it possible to use the WABA number in two services at the same time, for example, to connect it to the messenger platform and CRM?<\/strong><\/p>\n<p>No, the number can only be connected to one service. It is better to have a second number for other tasks.<\/p>\n<h4>Sending messages on behalf of the company<\/h4>\n<p>By default, messages are sent from the phone number that is connected to the service. &nbsp;In order for your messages to be displayed immediately with the contact&#8217;s name, you have to get a &#8220;Green check mark&#8221; (this is a separate service).<\/p>\n<p>* Owned by Meta, an organization recognized as extremist and banned in Russia.<\/p>\n<hr \/>\n<p>If you haven&#8217;t found the answer to your question, contact us in the chat in your profile or email <a href=\"mailto:hello@bothelp.io\">hello@bothelp.io<\/a>\ud83d\ude03<\/p>\n<p>Get 14 days of full functionality of BotHelp, a platform for creating broadcasting, autofunnels, and chatbots.<\/p>\n<p><strong><a href=\"https:\/\/bothelp.io\/ru?utm_source=bz&amp;utm_medium=footer&amp;utm_campaign=15655\">Get 14 days for free<\/a><\/strong><\/p>\n\r\n\t\t\t<div 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