![\"\"](\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-25-v-19.08.00-1024x507.png\")
<\/center><\/p>\nAI-Agent Knowledge Base Capabilities in BotHelp<\/strong><\/h2>\nIn BotHelp, you can add a knowledge base for the AI-agent with unlimited size<\/strong> and support for multiple formats<\/strong>. The knowledge base is divided into two sections:<\/p>\n\n- Text Input<\/strong> \u2014 suitable for frequently asked questions or a small knowledge base.<\/li>\n
- Add file<\/strong> \u2014 suitable for a large knowledge base. You can upload an unlimited number of documents and spreadsheets, from which the agent will select the most relevant answers.<\/li>\n<\/ul>\n
The AI agent analyzes all uploaded information and uses it as the sole source of knowledge<\/strong> when interacting with users.<\/p>\nDepending on the task, either the first or second storage method\u2014or both simultaneously\u2014can be used. When searching for an answer, the agent first analyzes the data entered in the text field, and then the uploaded files.<\/p>\n
Use Cases for the AI Agent Knowledge Base<\/strong><\/h2>\n\ud83c\udf93 Neuro-Curator for Online School Admissions<\/strong>
\nBased on uploaded instructions, event announcements, and price lists, the AI agent suggests suitable educational programs, explains the learning process, helps select events by date, topic, or availability, describes faculty features and opportunities, and discusses payment options and conditions.<\/p>\n\ud83c\udfd8 AI Consultant for Real Estate and Investments<\/strong>
\nUsing the knowledge base, the agent helps choose the direction and type of property, performs initial calculations of profitability, liquidity, and risks, and provides links to the company\u2019s ecosystem and services.<\/p>\n\ud83d\uded2 Online Store Consultant<\/strong>
\nBased on uploaded product catalogs, the agent helps customers choose the optimal product according to their needs, budget, and preferences.<\/p>\n\ud83e\udde0 Psychological Assessment<\/strong>
\nUsing methodological materials uploaded to the knowledge base, the AI agent conducts assessments across key life areas, analyzes the data, and generates a personalized report with recommendations.<\/p>\n\ud83d\udd2e Virtual Tarot Reader<\/strong>
\nBased on methodological materials in the knowledge base, the agent performs various card readings, explains card meanings, and provides guidance and recommendations.<\/p>\nHow to Set Up a Knowledge Base<\/strong><\/h2>\nTo add documents as a knowledge base for the AI-agent, follow these steps:<\/p>\n
Upload documents to BotHelp:<\/strong><\/p>\n\n- Go to the AI-Agents<\/strong> section.<\/li>\n
- Select an existing agent or create a new one.<\/li>\n
- Go to the Knowledge Base<\/strong> step.<\/li>\n
- Click Add File<\/strong>.<\/li>\n
- Choose a file from Storage<\/strong> or upload a new one.<\/li>\n<\/ol>\n
Add Files to the AI-Agent<\/strong><\/p>\nSelect the documents and click Add<\/strong>. Once added, the files will be processed automatically.<\/p>\nSupported file formats:<\/strong> .pdf, .txt, .xlsx, .docx, .csv, or .md. Don\u2019t see the format you need? Let us know here<\/a>.<\/p>\n\n- Each file is processed only once<\/strong> \u2014 during the first upload to the agent\u2019s knowledge base.<\/li>\n
- Processing files consumes BotHelp tokens<\/strong>. The number of tokens depends on the file size.<\/li>\n
- Small files are processed almost instantly. Processing large files may take several minutes.<\/li>\n
- Images in files are ignored: they do not<\/strong> consume tokens and are not<\/strong> used as knowledge base material.<\/li>\n
- All uploaded files count toward the total Storage<\/strong> of your workspace. To increase Storage and BotHelp token limits, you need to activate the Extension<\/strong><\/a>.<\/li>\n<\/ul>\n
Save the Agent<\/strong><\/p>\nSave your changes.<\/p>\n
After saving and once file processing is complete, the AI agent will start using the information from the uploaded documents when interacting with subscribers.<\/p>\n
File Processing Quality Assessment<\/strong><\/h2>\nPay attention to the quality indicator for each file:<\/p>\n
\n- 3 green indicators<\/strong> \u2014 more than 85% of the file\u2019s content is successfully used in the knowledge base.<\/li>\n
- 2 yellow indicators<\/strong> \u2014 more than 60% of the content is used.<\/li>\n
- 1 red indicator<\/strong> \u2014 low file processing quality.<\/li>\n<\/ul>\n
If the processing quality is low, it is recommended to edit the document (simplify the structure, remove unnecessary elements) and upload it again.<\/p>\n
![\"\"](\"https:\/\/help.bothelp.io\/wp-content\/uploads\/2025\/12\/snimok-ekrana-2025-12-25-v-19.20.38-1024x750.png\")
<\/center><\/p>\nManaging Files<\/strong><\/h2>\nYou can manage uploaded documents (delete, download, or view) in Storage \u2192 Documents<\/strong>.<\/p>\nToken Usage<\/strong><\/h2>\nToken usage for each AI-agent is individual and depends entirely on the scenarios in which it operates. The exact token consumption can only be estimated by using the AI agent, depending on specific queries and interaction volume.<\/p>\n
Tokens displayed in the workspace are BotHelp tokens<\/strong> and do not<\/strong> correspond to the tokens used by neural networks.<\/p>\nActions and features of the AI agent that consume tokens:<\/strong><\/p>\n\n- Generating instructions for the AI agent<\/li>\n
- Testing the AI agent<\/li>\n
- Processing documents<\/li>\n
- The \u201cData Collection\u201d<\/strong> feature<\/li>\n
- AI agent interactions with subscribers<\/li>\n<\/ul>\n
Two key factors affecting token usage:<\/strong><\/p>\n\n- Model and \u201cData Collection\u201d feature<\/strong>\n
\n- In standard mode, the AI agent uses GPT-4o-mini<\/strong>, optimized for everyday tasks and fast interactions.<\/li>\n
- For tasks where completeness and reliability are crucial\u2014such as structured data collection from multiple sources\u2014the \u201cData Collection\u201d<\/strong> mode is used. In this mode, GPT-4.1<\/strong> is applied, offering higher stability and better handling of analytical and research queries.<\/li>\n<\/ul>\n
Important notes when creating an AI agent:<\/strong><\/p>\n\n- An agent created from scratch<\/strong> without \u201cData Collection\u201d works in standard mode on GPT-4o-mini by default.<\/li>\n
- An agent created by copying a template<\/strong> inherits all its settings. If \u201cData Collection\u201d was enabled in the template, it will remain active in the copy without additional setup.<\/li>\n<\/ul>\n<\/li>\n
- Size of instructions and knowledge base<\/strong>\n
\n- The longer the agent\u2019s instructions and the larger the knowledge base, the more context the model must process for each response. This directly increases token consumption.<\/li>\n
- To optimize token usage, create concise instructions and upload only necessary documents to the knowledge base.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
Where to see remaining tokens<\/strong><\/p>\nThe remaining tokens can be viewed in Billing<\/strong> if the Extension<\/strong> is enabled. Without the extension, this information is not available.<\/p>\nMore details on enabling the extension are available in the relevant article<\/a>.<\/p>\n
\nIf you didn\u2019t find the answer to your question, ask us in the chat inside your workspace, or contact us via Telegram: BotHelpSupportBot<\/strong><\/a>, or by email: hello@bothelp.io<\/a><\/strong>.<\/p>\nGet 14 days of full access<\/strong> to the BotHelp platform for creating broadcasts, automation funnels, and chatbots.<\/p>\n
- \n
- Text Input<\/strong> \u2014 suitable for frequently asked questions or a small knowledge base.<\/li>\n
- Add file<\/strong> \u2014 suitable for a large knowledge base. You can upload an unlimited number of documents and spreadsheets, from which the agent will select the most relevant answers.<\/li>\n<\/ul>\n
The AI agent analyzes all uploaded information and uses it as the sole source of knowledge<\/strong> when interacting with users.<\/p>\n
Depending on the task, either the first or second storage method\u2014or both simultaneously\u2014can be used. When searching for an answer, the agent first analyzes the data entered in the text field, and then the uploaded files.<\/p>\n
Use Cases for the AI Agent Knowledge Base<\/strong><\/h2>\n
\ud83c\udf93 Neuro-Curator for Online School Admissions<\/strong>
\nBased on uploaded instructions, event announcements, and price lists, the AI agent suggests suitable educational programs, explains the learning process, helps select events by date, topic, or availability, describes faculty features and opportunities, and discusses payment options and conditions.<\/p>\n\ud83c\udfd8 AI Consultant for Real Estate and Investments<\/strong>
\nUsing the knowledge base, the agent helps choose the direction and type of property, performs initial calculations of profitability, liquidity, and risks, and provides links to the company\u2019s ecosystem and services.<\/p>\n\ud83d\uded2 Online Store Consultant<\/strong>
\nBased on uploaded product catalogs, the agent helps customers choose the optimal product according to their needs, budget, and preferences.<\/p>\n\ud83e\udde0 Psychological Assessment<\/strong>
\nUsing methodological materials uploaded to the knowledge base, the AI agent conducts assessments across key life areas, analyzes the data, and generates a personalized report with recommendations.<\/p>\n\ud83d\udd2e Virtual Tarot Reader<\/strong>
\nBased on methodological materials in the knowledge base, the agent performs various card readings, explains card meanings, and provides guidance and recommendations.<\/p>\nHow to Set Up a Knowledge Base<\/strong><\/h2>\n
To add documents as a knowledge base for the AI-agent, follow these steps:<\/p>\n
Upload documents to BotHelp:<\/strong><\/p>\n
- \n
- Go to the AI-Agents<\/strong> section.<\/li>\n
- Select an existing agent or create a new one.<\/li>\n
- Go to the Knowledge Base<\/strong> step.<\/li>\n
- Click Add File<\/strong>.<\/li>\n
- Choose a file from Storage<\/strong> or upload a new one.<\/li>\n<\/ol>\n
Add Files to the AI-Agent<\/strong><\/p>\n
Select the documents and click Add<\/strong>. Once added, the files will be processed automatically.<\/p>\n
Supported file formats:<\/strong> .pdf, .txt, .xlsx, .docx, .csv, or .md. Don\u2019t see the format you need? Let us know here<\/a>.<\/p>\n
- \n
- Each file is processed only once<\/strong> \u2014 during the first upload to the agent\u2019s knowledge base.<\/li>\n
- Processing files consumes BotHelp tokens<\/strong>. The number of tokens depends on the file size.<\/li>\n
- Small files are processed almost instantly. Processing large files may take several minutes.<\/li>\n
- Images in files are ignored: they do not<\/strong> consume tokens and are not<\/strong> used as knowledge base material.<\/li>\n
- All uploaded files count toward the total Storage<\/strong> of your workspace. To increase Storage and BotHelp token limits, you need to activate the Extension<\/strong><\/a>.<\/li>\n<\/ul>\n
Save the Agent<\/strong><\/p>\n
Save your changes.<\/p>\n
After saving and once file processing is complete, the AI agent will start using the information from the uploaded documents when interacting with subscribers.<\/p>\n
File Processing Quality Assessment<\/strong><\/h2>\n
Pay attention to the quality indicator for each file:<\/p>\n
- \n
- 3 green indicators<\/strong> \u2014 more than 85% of the file\u2019s content is successfully used in the knowledge base.<\/li>\n
- 2 yellow indicators<\/strong> \u2014 more than 60% of the content is used.<\/li>\n
- 1 red indicator<\/strong> \u2014 low file processing quality.<\/li>\n<\/ul>\n
If the processing quality is low, it is recommended to edit the document (simplify the structure, remove unnecessary elements) and upload it again.<\/p>\n
<\/center><\/p>\nManaging Files<\/strong><\/h2>\n
You can manage uploaded documents (delete, download, or view) in Storage \u2192 Documents<\/strong>.<\/p>\n
Token Usage<\/strong><\/h2>\n
Token usage for each AI-agent is individual and depends entirely on the scenarios in which it operates. The exact token consumption can only be estimated by using the AI agent, depending on specific queries and interaction volume.<\/p>\n
Tokens displayed in the workspace are BotHelp tokens<\/strong> and do not<\/strong> correspond to the tokens used by neural networks.<\/p>\n
Actions and features of the AI agent that consume tokens:<\/strong><\/p>\n
- \n
- Generating instructions for the AI agent<\/li>\n
- Testing the AI agent<\/li>\n
- Processing documents<\/li>\n
- The \u201cData Collection\u201d<\/strong> feature<\/li>\n
- AI agent interactions with subscribers<\/li>\n<\/ul>\n
Two key factors affecting token usage:<\/strong><\/p>\n
- \n
- Model and \u201cData Collection\u201d feature<\/strong>\n
- \n
- In standard mode, the AI agent uses GPT-4o-mini<\/strong>, optimized for everyday tasks and fast interactions.<\/li>\n
- For tasks where completeness and reliability are crucial\u2014such as structured data collection from multiple sources\u2014the \u201cData Collection\u201d<\/strong> mode is used. In this mode, GPT-4.1<\/strong> is applied, offering higher stability and better handling of analytical and research queries.<\/li>\n<\/ul>\n
Important notes when creating an AI agent:<\/strong><\/p>\n
- \n
- An agent created from scratch<\/strong> without \u201cData Collection\u201d works in standard mode on GPT-4o-mini by default.<\/li>\n
- An agent created by copying a template<\/strong> inherits all its settings. If \u201cData Collection\u201d was enabled in the template, it will remain active in the copy without additional setup.<\/li>\n<\/ul>\n<\/li>\n
- Size of instructions and knowledge base<\/strong>\n
- \n
- The longer the agent\u2019s instructions and the larger the knowledge base, the more context the model must process for each response. This directly increases token consumption.<\/li>\n
- To optimize token usage, create concise instructions and upload only necessary documents to the knowledge base.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
Where to see remaining tokens<\/strong><\/p>\n
The remaining tokens can be viewed in Billing<\/strong> if the Extension<\/strong> is enabled. Without the extension, this information is not available.<\/p>\n
More details on enabling the extension are available in the relevant article<\/a>.<\/p>\n
\nIf you didn\u2019t find the answer to your question, ask us in the chat inside your workspace, or contact us via Telegram: BotHelpSupportBot<\/strong><\/a>, or by email: hello@bothelp.io<\/a><\/strong>.<\/p>\n
Get 14 days of full access<\/strong> to the BotHelp platform for creating broadcasts, automation funnels, and chatbots.<\/p>\n
- An agent created by copying a template<\/strong> inherits all its settings. If \u201cData Collection\u201d was enabled in the template, it will remain active in the copy without additional setup.<\/li>\n<\/ul>\n<\/li>\n
- For tasks where completeness and reliability are crucial\u2014such as structured data collection from multiple sources\u2014the \u201cData Collection\u201d<\/strong> mode is used. In this mode, GPT-4.1<\/strong> is applied, offering higher stability and better handling of analytical and research queries.<\/li>\n<\/ul>\n
- In standard mode, the AI agent uses GPT-4o-mini<\/strong>, optimized for everyday tasks and fast interactions.<\/li>\n
- AI agent interactions with subscribers<\/li>\n<\/ul>\n
- 2 yellow indicators<\/strong> \u2014 more than 60% of the content is used.<\/li>\n
- Processing files consumes BotHelp tokens<\/strong>. The number of tokens depends on the file size.<\/li>\n
- Add file<\/strong> \u2014 suitable for a large knowledge base. You can upload an unlimited number of documents and spreadsheets, from which the agent will select the most relevant answers.<\/li>\n<\/ul>\n