What is this?
Instagram* has a limitation — a 24-hour window for automatic messages from a bot. This means that if a subscriber's last activity was more than 24 hours ago, new bot messages will not be sent to their direct.
An activity is defined as a message from a user, a click on a button, or the launch of a new bot, for example, through a mention in a story or using a keyword .
After the 24-hour window closes, subscribers continue to be counted towards your plan.
Bypassing restrictions
There are no options on Instagram* to bypass the 24-hour window. There are no special tags like Facebook* or template messages like WhatsApp*.
7 days
The 24-hour limitation only applies to automated messages - these are all messages that come through the BotHelp platform, including those you send manually through the Dialogues .
But you have the opportunity to write to a subscriber manually within 7 days, directly to Instagram Direct*.
How to work with a 24-hour window
We recommend creating bot chains in such a way that the subscriber wants to show some activity after each message. Ask questions and leave buttons in messages. With this setup, the bot can work for a long time while the subscriber is active.
Example of a chain: If the user answers the question in the third message, the 24-hour window opens again. And then the fourth message from the bot will come to the subscriber, as shown in the screenshot, 25 hours after the bot was launched.
* Belongs to the Meta organization, which is recognized as extremist and banned in Russia.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
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