Chatbot
This is the functionality of messenger platforms. Using BotHelp interaction with the VKontakte, Telegram, Viber*, WhatsApp*, Facebook* and Instagram* APIs, you can set up an automatic message chain ( script ) for a chatbot.
Message chains have different purposes. We have several types of scenarios in our platform: mailing, automatic mailing, bot. Let's consider the main differences.
One-time mailings
Mailings allow you to set up sending of a single message on a specific date and time to selected subscriber segments.
Most often it is used for one-time mailing to subscribers, for example, to remind about an event. Available for VKontakte, Facebook*, Telegram, Viber*, WhatsApp*.
There is currently no option to send a newsletter for Instagram*.
For more information on setting up a mailing list, read the article: One-time mailings .
Auto-dispatch
This is a chain of messages, similar to a regular mailing, but the difference is that you can add multiple messages with a delay between them.
Auto-mailing is used to warm up subscribers with a series of messages. It is sent regardless of conditions or actions. Available for VKontakte, Facebook*, Telegram, Viber*, WhatsApp*.
There is currently no option for Instagram* to send auto-mailings.
For more information on setting up, read the article: Automatic mailing .
Bot
The bot's functionality is the widest of all the chains in our platform. In the bot, you can create variable scenarios, ask questions and add various actions depending on the answer, prescribe conditions, track the transition to the link.
The bot is suitable for creating complex chains with branches, collecting information about the subscriber, creating surveys, tests, etc. Available for VKontakte, Facebook*, Telegram, Viber*, WhatsApp* and Instagram*.
For more information about bots, read the instructions: Creating a bot .
Logic of chain operation
Please note that all these types of chains are not related to each other and can work in parallel. Therefore, decide on the scenario of your funnel and choose one of the types of chains or make a thoughtful combination of them.
When editing a thread, subscribers will not receive the edited messages if the thread has already been scheduled or sent. The edited messages will only be sent to new subscribers for whom the thread has just started.
* Belongs to the Meta organization, which is recognized as extremist and banned in Russia.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
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