Important! Connecting new WhatsApp channels to BotHelp is temporarily unavailable.
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WhatsApp* bots have limitations and capabilities that other messengers do not have.
Types of buttons
In WhatsApp* bots, in the "Message" step, in the "Text " , you can only add buttons with the "Go to step" type. These buttons remain visible in the chat and are displayed under the message.
There are currently no buttons with the URL type for WhatsApp bots*.
There are two options for adding buttons.
- Quick response.
- Menu.
Quick reply
This is a single button. It takes you to another step in the chain. Once pressed, it becomes inactive and will not work a second time. There can be up to three such buttons in one "Text" block.
For the user in the chat it will look like this:
Menu
The Menu type allows you to create a list of several buttons.
A chain using such a menu is created in a similar way:
For the subscriber the menu will look like this:
The menu can have up to 10 buttons. The Text block can have only one menu.
Unlike Quick Reply , the buttons in the menu remain active after being pressed.
Block "Question"
There is no option to add answer options in the Question blocks for WhatsApp*. Other question options, such as field type checking, are available.
Block "WhatsApp Template"*
For WhatsApp bots only*, there is a WhatsApp Template . In the add steps menu, click on it to create a step with a template:
In the step settings, select the desired template, change the step name (if necessary), and click Save and close . After that, you can connect the step with the template to the bot chain.
The template should be added to the bot only where, according to the logic of the chain, the message can be sent to the subscriber after the 24-hour window has closed.
Read more about why templates are needed and how to create them in this article .
Important!
Unlike other messages, WhatsApp templates are sent for a fee , the cost depends on the number of subscribers to whom the template is sent and the country where the subscriber numbers are registered. For example, for 1000 template messages for subscribers from Russia, $47 (3344 ₽) will be charged.
The cost of sending the template will be determined by Facebook*, other prices can be seen at this link .
How do I pay for templates?
Payment is made through 360dialog, because the card can be linked to the account there.
The write-off occurs post factum, at the end of the month.
* Belongs to the Meta organization, which is recognized as extremist in Russia.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
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