When connecting VKontakte to BotHelp, be sure to follow these instructions .
(!) When changing administrator rights, access to the group, its address (link) or the key for the bot, the connection may be disrupted. If this happens, you should reconnect the channel .
What to do if an error occurs?
Wait
If you created a community in the last 24 hours, we recommend that you just wait. While you can set up everything in the community or connect other channels and build a bot there, and then convert it for VKontakte.
If repeated attempts do not bring results, write to the support chat.
Clear access keys
- Go to the "Working with API" section in your group settings.
- Find an app in the list that you don't use, or an app that has many keys created for it. Click the Delete all app keys . You can later grant access to this app again, and a new key will be generated for it.
- Go to the Callback API tab and select the application you no longer use from the list.
- Scroll down and delete his server.
Standard actions
There may be a problem with your device or connection.
Try switching to incognito mode (Ctrl+Shift+N), using another browser, clearing cookies and re-logging into BotHelp, re-logging into VKontakte, disabling browser extensions, trying another Internet channel or computer. If this does not help, try disabling your antivirus, ad blocker, or pop-up blocker.
Change VPN
If you use a VPN service to work on VKontakte, try selecting different settings or using a different VPN service.
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If none of these actions helped, write to the support chat and describe the situation and your actions.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
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