To open a dialog (it can only be opened from the "Closed" or "Spam" categories), use the corresponding buttons in the general list of dialogs or inside the dialog.

Moving a card from the general list of dialogs

  1. In the Dialogues section, hover over the desired dialogue.
  2. Open button will appear . Click on it.
  3. The dialogue will be transferred to the required category:
    a) "New" - if the dialogue did not have an assigned agent;
    b) "Assigned" / "My" - if an agent was selected for the dialogue. After the dialogue is transferred, you will see a message that the dialogue has been resumed:

Moving a card from within a dialog

  1. Go inside the dialogue by clicking on it in the general list.
  2. In the upper right corner you will see buttons for interacting with the dialog. Click on the Open .
  3. The dialogue will be transferred to the required category:
    a) "New" - if the dialogue did not have an assigned agent.
    b) "Assigned" / "My" - if an agent was selected for the dialogue. After the dialogue is transferred, you will see a message that the dialogue has been resumed:

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