To switch from the Salebot service to the BotHelp platform, you need to transfer subscribers, disconnect communities and bots from Salebot and connect them to BotHelp.

Export subscribers

Open Salebot, go to the "Clients" section. Using filters, select the subscribers you want to transfer to BotHelp. It is better to transfer subscribers of one bot or community at a time.

Click on the "Download" menu button and then on "Download clients to .CSV".

 

 

A CSV file will be downloaded. We will need it later.

Important: if you have downloaded subscribers with all the data, then you only need to leave the field "Subscriber ID in the messenger".

Community reconnection

To disable bots from Salebot, go to the "Messengers and Chats" section, find the required bot, click on the menu button " ⋯" and then Delete bot .

 

Import subscribers

All that remains is to upload subscribers. To do this, go to the "Subscribers" section in the BotHelp account - Import . Click the Import subscribers . Select the desired channel (community or bot). Add a label to understand which subscribers have been imported. Select the file with the subscriber IDs that we downloaded earlier and click the Import .

Go back to your list of subscribers and check that the desired subscribers have been added and assigned the appropriate label.

Repeat the above steps for each bot you are transferring from Salebot to BotHelp.

You can learn more about how to work with subscriber import from this article .


If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io

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