Since December 13, Viber has been restricted in the Russian Federation by decision of Roskomnadzor.

Read on WWW.KP.RU: https://www.kp.ru/daily/27673.5/5024647/

To communicate with your Viber subscribers via the BotHelp platform, you need to connect the Viber bot as a channel to our platform.

Important! From 05.02.2024 Viber uses a new commercial model of bots. Each calendar month, chatbot owners are charged:

  • a service fee of 100€ for each bot (or by other agreement in writing, through a signed addendum);
  • invoice for sent messages initiated by the chatbot.

Creating a bot

If you don't have a bot yet, you need to create one. To do this, go to the Viber admin panel using your phone number.

Create a bot using the phone number of the actual bot owner.

If you are making a custom bot, we recommend that you log in using the customer's phone number.

A channel connected to the platform is gaining a base of subscribers. If you lose access to the number from which the bot was created, or it is deleted, you will not be able to return subscribers.

After authorization, click on the Create Bot Account .

 

Fill in the required fields on the right: add an avatar, name, category and subcategory of your business, description of the bot, website address if desired, email and country.

Bot token

After the messenger approves the creation of the bot, you will have access to the bot token. The token is a unique key consisting of a set of letters and numbers. Copy the token, you will need it to connect to BotHelp.

If the bot was created earlier

If you have already created a bot in Viber earlier, you need to go to the Viber admin panel , select the desired bot and copy its token.

Connecting to BotHelp

Go to your account on the BotHelp platform, open the section "Settings" - "Channels". Click on the button Add a new channel .

Select Viber from the list of available channels.

Enter the public Viber key (token) of your bot, which you copied earlier in the admin panel, in the field.

Write a welcome message. It will be displayed to subscribers when they first log in.
Add text that will be displayed on the bot subscription button.

Click Add Channel . The new channel should appear in the list of connected channels.

If you want to test the bot from your computer, you need to download the application .

* Belongs to the extremist organization Meta, which is banned in the Russian Federation.


If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io

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