Connecting a new Instagram channel * to the BotHelp account is preceded by preliminary settings of your Facebook* and Instagram* accounts. These settings contain many important points, the wrong choice of which can affect the ability to connect and further integration of BotHelp and Instagram*.

If your Instagram* account is connected to BotHelp the old way, i.e. via Facebook*, then check the following settings:

1. You must have a business account on Instagram*

  • Go to the Settings & Privacy section of your Instagram account*. If you have a business account, you will see a subsection of the settings called “Business”.

  • If you don't have such a section, then go to the "Account" settings section (Account type and tools). Here you need to select "Switch to professional account" / "Switch account type" and switch your account to "Business". How to do this is described in detail in our article on connection .

 

2. Your Instagram account * must be connected to your Facebook business page*

  • Facebook Business Page settings *.
  • To do this, go to the "All Tools" section on the business account page and select the "Page Settings" subsection.

  • Open the "Instagram" subsection*.
  • The page that opens should display information about your connected Instagram account*.
  • If there is no information, then you need to connect Instagram* to this Facebook page*.

3. Your Instagram account * and Facebook page * must be connected to your Facebook business account*

  • Go to your Facebook business account settings* - subsection "Company objects".
  • Your Facebook* page and Instagram* account should be displayed in the list of all objects.
  • If there is no Facebook page* or Instagram account*, click the Add object and add the missing object.

4. You must be an admin on your Facebook business account*

  • Go to Facebook Business Manager * in your Facebook business account settings* - subsection "People".
  • You must have full access to the company account and connected objects (Facebook page* and Instagram account*).
  • If you do not have access, configure it by clicking the Manage for the desired object.

5. In the Instagram account settings * access to messages for connected services must be allowed

  • Go to your Instagram account settings*.
  • Open the section "Privacy" - subsection "Messages". The option "Allow access to messages" should be enabled.

6. Your Facebook page * must have access to Instagram account messages *

  • Go to your Facebook business account settings* - "Inbox" subsection.
  • You should be able to see the conversation with your subscribers.
  • If the chat history is not displayed or there are any errors, you need to grant access again.

7. Your Instagram account * must have a name

  • Go to your Instagram profile home page* and click Edit profile .
  • In the profile settings window that opens, the “Name” field must be filled in.

8. After checking, you need to reconnect the channel

After you have double-checked all the settings in Instagram* and Facebook*, try connecting the channel in BotHelp again according to our instructions .

* Belongs to the Meta organization, which is recognized as extremist in Russia.

If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io

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