In this article, you will learn about typical mistakes of beginners that we constantly encounter when users contact BotHelp support. After studying our material, you will be able to significantly develop your skills in using the bot editor. If you are just starting to work with BotHelp, then first of all, read the article: Creating a bot script .
Incorrect connection of delays
Often in beginners' chains you can see this type of delay connection:
In this case, the bot will send two messages in a row without delay, since the bot algorithm is executed strictly according to the arrows from the "Start" step. The correct connection of the delay looks like a continuous sequence of steps:
Incorrect connection of the condition "Follow the link in the step"
If you connect the condition directly, without a delay, the condition is checked immediately after the message is sent. The subscriber has no opportunity to click the link before the condition is checked, so the condition will send him to the "no" branch.
Correct connection using the "Delay" block:
Dead-end branches
In this example, if the subscriber clicks the button in the first message, the bottom thread of messages will not be sent to him. The correct way would be to do it like this:
And then the subscriber will get to the step with a delay, regardless of whether he clicked the button in the first message.
Another option is a dead-end button .
If a subscriber clicks on such a button, the bot will stop for him, since the next step is not provided. All buttons must have a connection:
In this example, if the subscriber clicks on the button, the message will arrive immediately. And if he doesn’t press, he will come in 1 minute.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
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