BotHelp Service Review: Features and Benefits | Knowledge Base

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Video instruction:

<p></p><p><a href="https://youtu.be/Ln6t4zgFzIE?si=1XB5rc7Wyu9b8YXs">Video on YouTube</a></p><h4> <a href="https://help.testbh.ru/boty-i-rassylki/">Chatbots</a></h4><ul><li> Request contacts (email/phone) directly in the chat.</li><li> Sending requests to CRM, Google Docs, by email.</li><li> Saving answers to the client profile.</li><li> Conducting multiple-choice surveys.</li><li> Add to message thread depending on response.</li><li> Launch a chatbot from a newsletter by clicking a button or keyword.</li><li> Segmentation of the database based on answers to the question.</li><li> Quizzes, contests and surveys inside the bot.</li><li> Segmentation by conditions (date, time, day of the week, click on a link).</li><li> Converting a bot from one messenger to another.</li><li> Transferring the bot funnel to another account.</li><li> Popular bot templates.</li></ul><h4> Mailings and auto-mailings</h4><ul><li> Segmentation of the database by tags, profile fields, etc.</li><li> Manually adding and removing a subscriber to the funnel.</li><li> <a href="https://help.testbh.ru/zapusk-avtorassylki/">Mass launch of automatic mailing</a> for a group of subscribers.</li><li> Setting up the time for sending steps in an automatic mailing (interval, exact time, date, choice of days of the week).</li><li> Automatically exclude a subscriber from an automatic mailing list based on a condition (label, phone number, etc.) or keyword.</li><li> Automatically adding a subscriber to a new auto-mailing after completing the old one.</li><li> Sending messages depending on the time of entry into the automatic mailing list.</li></ul><h4> <a href="https://help.testbh.ru/category/priem-platezhej-ot-podpischikov/">Accepting payments directly in the mailing list</a></h4><ul><li> Ready-made mini-landing pages for accepting payments.</li><li> Integration with <a href="https://help.testbh.ru/priem-oplat-cherez-yumoney/">YuMoney</a> and <a href="https://help.testbh.ru/priem-platezhej-cherez-yukassa/">YuKassa.</a></li><li> Integration with <a href="https://help.testbh.ru/priem-platezhej-cherez-robokassa/">Robokassa</a> .</li><li> Integration with <a href="https://help.testbh.ru/category/integracziya-s-servisami-platezhej-prodamus/">Prodamus</a> .</li><li> Conversion tracking in <a href="https://help.testbh.ru/nastrojka-czelej-v-yandeks-metrike/">Yandex.Metrica</a> and <a href="https://help.testbh.ru/nastrojka-czelej-v-google-analytics/">Google Analytics</a> .</li><li> Setting up different actions depending on the payment.</li></ul><h4> <a href="https://help.testbh.ru/lendingi-dlya-vkontakte/">VKontakte Subscription Landings</a></h4><ul><li> Request for phone number and email directly on the subscription landing page.</li><li> Conversion tracking in Yandex.Metrica and Google Analytics.</li><li> Multiple landing pages for one message chain.</li><li> Possibility to set a relative date for auto-webinars.</li></ul><h4> <a href="https://help.testbh.ru/mini-lendingi/">Mini landings for all messengers</a></h4><ul><li> Ability to quickly create MLP.</li><li> Easy to use buttons on your website.</li><li> Conversion tracking in Yandex.Metrica and Google Analytics.</li><li> Conversion tracking via Facebook pixel* and VK pixel.</li><li> Automatic date substitution on VKontakte landing pages and mini-landing pages depending on the time of the visit.</li><li> Adding a photo and video cover for the landing page.</li><li> Setting up advertising with conversion optimization.</li><li> Your own domain for a mini-landing page.</li><li> Possibility to insert HTML code.</li><li> QR code leading to a mini-landing page.</li></ul><h4> <a href="https://help.testbh.ru/analitika/">End-to-end analytics</a></h4><ul><li> Tracking advertising effectiveness using <a href="https://help.testbh.ru/utm-metki/">UTM tags</a> .</li><li> Schedule with subscription time by hour.</li><li> Tracking the number of conversions.</li><li> View subscriptions and unsubscriptions by day for a specific period with the ability to select a customer segment.</li><li> The ability to set goals, such as “phone number filled in” or “label present.” This allows you to see conversions within your funnels and chatbots.</li></ul><h4> <a href="https://help.testbh.ru/klyuchevye-slova/">Keyword automation</a></h4><ul><li> Adding, removing and moving from one funnel to another by keyword.</li><li> Ability to specify multiple spelling options and keywords for one action.</li><li> Sending a message, photo, etc. by keyword.</li><li> <a href="https://help.testbh.ru/metki/">Adding a tag</a> , <a href="https://help.testbh.ru/otpiska/">unsubscribing from a mailing list</a> , launching a chatbot by keyword.</li><li> <a href="https://help.testbh.ru/privetstvie-pri-podpiske/">Automated greeting</a> : allows you to launch the bot to those subscribers who found it through search.</li></ul><h4> <a href="https://help.testbh.ru/podpischiki/">Mini CRM and contact center</a></h4><ul><li> <a href="https://help.bothelp.io/article/7123">Work with dialogues</a> from different communities and messengers from a single window.</li><li> Support for dialogue statuses and assigning a responsible person.</li><li> Sorting dialogues into folders ("new", "in progress", etc.).</li><li> Subscriber profile with additional fields, private notes, tags, etc.</li><li> List of users with sorting and filters.</li><li> <a href="https://help.testbh.ru/eksport-podpischikov/">Export</a> users with tags.</li></ul><p> All this works for all messengers!<br /><br /></p><p> We are constantly working on the platform and adding new features and capabilities.</p><p> If you need any functionality, write to us in the support chat, and we will definitely consider the possibility of implementation!<br /> All opportunities are provided in unlimited quantities.</p><h4 class="wp-block-heading"> <a href="https://bothelp.io/ru?utm_source=social&utm_medium=bz&utm_campaign=cq">Registration</a></h4><p> To get started, you need to register at <a href="https://bothelp.io/signup">bothelp.io/signup</a> . You will have 14 days of free access to test all the features of the service. </p><div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img decoding="async" class="aligncenter" src="https://files.carrotquest.io/knowledge-bases-images/articles/49290/49290-1648028346568-loljuz5t.png" alt="" /></figure></div><p> Choose your account subdomain carefully, as you won't be able to change it in the future. A link will be generated that will allow you to access your personal account. The domain will be the name of your account. We recommend using your company name or last name. <em>Example: https://company.bothelp.io/</em> </p><p><img fetchpriority="high" decoding="async" class="fr-fic fr-dib aligncenter" src="https://files.carrotquest.app/knowledge-bases-images/articles/49290/49290-1692370376944-k1j1sj97.png" width="348" height="473" /></p><hr /><h4> Platform interface</h4><ol><li> Sidebar</li><li> Personal account sections</li><li> Chat with technical support </li></ol><p><img loading="lazy" decoding="async" class="fr-fic fr-dib aligncenter" src="https://files.carrotquest.io/knowledge-bases-images/articles/49290/49290-1648028528077-j5fjam3q.png" width="448" height="503" /></p><h4> Platform on a mobile device</h4><p> The platform has <a href="https://help.testbh.ru/mobilnaya-versiya-platformy-bothelp/">a mobile version</a> available.</p><h4> Account settings</h4><p> <strong>Connecting channels</strong></p><p> Once you have created an account, you need to connect your messengers to it. Go to the article to learn how to connect VKontakte, Telegram, Viber*, WhatsApp*, Facebook Messenger* and Instagram*.</p><p> <strong>Time zone</strong></p><p> You can set the desired time zone. Keep in mind that all mailings will be sent based on the time zone set in the settings. <br /><br /><img loading="lazy" decoding="async" class="fr-fic fr-dib aligncenter" src="https://files.carrotquest.app/knowledge-bases-images/articles/49290/49290-1692370565872-m86tf8zf.png" width="472" height="231" /></p><p> <strong>Automatic</strong> <strong>reply</strong></p><p> You can set the text that will be sent automatically with each new message from a subscriber or if you are offline. You can set this up in the "Dialogues" section. </p><p><img loading="lazy" decoding="async" class="fr-fic fr-dib aligncenter" src="https://files.carrotquest.app/knowledge-bases-images/articles/49290/49290-1692370787289-9sem6rqe.png" width="491" height="459" /></p><h5></h5><p> <strong>Quick Answers</strong></p><p> These are templates for responses that you can use in your conversations in the Dialogues section. <img loading="lazy" decoding="async" class="fr-fic fr-dib aligncenter" src="https://files.carrotquest.app/knowledge-bases-images/articles/49290/49290-1692370654150-9zeheahm.png" width="589" height="185" /><br /> You can call them by clicking on the corresponding button. For it to appear, add at least one answer. <br /><br /></p><p><img decoding="async" class="fr-fic fr-dib aligncenter" src="https://files.carrotquest.io/knowledge-bases-images/articles/49290/49290-1648028701681-4uwfscyu.png" /></p><p> <strong><a href="https://help.testbh.ru/kak-dobavit-sotrudnika/">Agents</a></strong></p><p> You can add an unlimited number of agents to your account. If you have lost access to the email you registered with, simply add yourself with another email and delete the old agent. There are two agent roles:</p><ul><li> administrator, has access to all functions;</li><li> agent does not have access to settings.</li></ul><p> <strong>Profile</strong></p><p> In this section you can change your name, password, set up notifications for email and browser.</p><p> <strong>Payment</strong></p><p> <a href="https://help.testbh.ru/tarify-i-oplata/">Here</a> you can view your current tariff and change it.</p><h4> Personal account sections</h4><p> <strong><a href="https://help.testbh.ru/dialogi/">Dialogues</a></strong></p><p> This section displays new messages from <strong>all</strong> channels you have connected.</p><p> <strong><a href="https://help.testbh.ru/podpischiki/">Subscribers</a></strong></p><p> Anyone who writes a message to any messenger you have connected to automatically becomes a subscriber, and you can send them newsletters using BotHelp.</p><p> <strong><a href="https://help.testbh.ru/category/rassylki/">Newsletters</a></strong></p><p> When creating a mailing list, you can write a message and send it to specific users. You can choose the day and time when this message will be sent, or send it immediately. After sending, you can see the number of people who received the mailing list, its open rate and clicks (if it had buttons). </p><p><img decoding="async" class="fr-fic fr-dib" src="https://files.carrotquest.io/knowledge-bases-images/articles/49290/49290-1648028917513-kzfyjuvy.png" /></p><p> <strong>Bots</strong></p><p> In this section, you can create a multi-step bot. Bots are available for VKontakte, Facebook Messenger*, Telegram, Viber*, WhatsApp*, and Instagram*. They allow you to customize the variability in the funnels.</p><p> <a href="https://help.testbh.ru/category/boty/">More about bots</a></p><p> <strong>Tools for growth</strong></p><p> Our platform allows you to create <a href="https://help.testbh.ru/mini-lendingi/">mini-landings</a> and <a href="https://help.testbh.ru/lendingi-dlya-vkontakte/">landings for VKontakte</a> . These landings help connect the advertising campaign and the bot. To place buttons on your site, use <a href="https://help.bothelp.io/article/7115">widgets</a> .</p><p> <strong>Automation</strong></p><p> In this section, you can create automation by <a href="https://help.testbh.ru/klyuchevye-slova/" target="_blank" rel="noopener noreferrer">keyword</a> or set up payment acceptance from your subscribers.</p><p> <strong><a href="https://help.testbh.ru/avtorassylka/">Automailings</a></strong></p><p> Auto-mailing is a chain of messages that is sent to subscribers with a certain delay. Auto-mailing is available for VKontakte, Facebook*, Viber* and Telegram.</p><p> <strong><a href="https://help.testbh.ru/analitika/">Analytics</a></strong></p><p> This section contains general information about the number of subscribers, conversations, and response times to messages from your support agents.</p><h4> <strong><br />Practical application of the platform</strong></h4><p> The best way to understand how the platform works is to create a bot using it. You can learn how to do this in the video: </p><p><iframe loading="lazy" src="https://vkvideo.ru/video_ext.php?oid=-132741842&id=456240006&hd=2&autoplay=1" width="853" height="480" frameborder="0" allowfullscreen="allowfullscreen">

Video on YouTube

* Belongs to Meta, recognized as extremist and banned in the Russian Federation.

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