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You can configure the bot to run or sequences based on the keyword. The mechanics are simple: the subscriber enters a keyword or phrase — and the message chain starts.

Adding keywords

  • Go to the section “Automation” – “Keywords” and click Create automation.
  • Enter a name for automation.

Add words and phrases

Enter the word or phrase that you want to use and press  Enter. A gray outline will appear above the word / phrase.

There are two options for triggering: “Contains” and “Matches”.

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Corresponds to. The action will be performed if the message fully matches one of the options in the list of keywords.

Contains. The action will be performed if the message contains the keywords specified in the list.

Case and errors

The register does not affect the operation of. Hi or hi – it doesn’t matter.

Exact occurrence

Only the exact occurrence of the word or phrase is recognized. The subscriber must enter exactly what you wrote in the automation settings.

If the subscriber writes an entire sentence with a single keyword, the automation will work for the condition “Contains”, but it will not work for “Matches”.

For example, if you entered the keyword “price” and set up the condition “Contains”, and the subscriber wrote “hi, tell me the price” – automation will not work. To work correctly, add the “price”  option to the list.

If the subscriber skips a letter or misspells a word when entering it, the automation will not work. Therefore, you need to enter all possible options (hello, pivet, prevet and t. n.).

Actions

You need to set up actions that will be triggered after the subscriber enters the keyword or phrase.

Options for actions:

  • Start or stop the bot.
  • Add or remove from auto-sending.
  • Add or remove the tag.
  • Set or clear the field.
  • Increase or decrease the numeric field.
  • Sign or unsubscribe and other requests.

Message

If you don’t need a long message chain that starts after automation is triggered, you can write a single message directly in its settings.

Activation

After setting it up, don’t forget to activate and save automation.

If you don’t need this automation now, you can temporarily stop it. In the list of automations, active ones are highlighted in green, and inactive ones are highlighted in gray.

Use Cases

Enter the keywords “stop ” or” unsubscribe ” and use these words to remove the subscriber from auto-sending and stop bots. But you’ll have to specify all the auto-forwarding options that you need to install.

  • Getting a bonus

In a video or post, specify a unique keyword that the subscriber can enter to get a bonus. Create a chain with the bonus and run it in Actions.

  • Homework assignment

In the first task, inform your subscribers: to get the second lesson, the student must enter the keyword. And if they don’t look at the first task, they won’t get the second one either, because they won’t know the\keyword.

  • Quiz and scores

By keyword, you can decrease or increase the values in the numeric fields. You can set up points accrual for entering this word.

There are other possible ways to use triggers, depending on your funnel and message chains.

Answers to questions

Where will automation work?

Automation is not linked to the channel. Therefore, it will work where is activated. For example, the bot will not start if the keyword was entered in one channel, but the bot is configured for another.
You need to create unique keywords for each community or bot.
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If you don’t find an answer to your question, please contact us in the chat inside the office or email us on hello@bothelp.io 😃

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