Ice Breakers are options for addressing people that allow the user to more easily initiate a conversation in Direct. They are visible only to those users with whom there has been no correspondence in private messages yet.
With Ice Breaker, you can launch a bot for a subscriber with a click of a button.
Example
Creation
1. Go to the Growth Tools section on the BotHelp platform.
2. Click the New Tool .
3. In the window that appears, click on the Ice Breaker .
The trigger settings page will open.
4. Select the Instagram account* for which you want to enable automation.
Important! You can only create one Ice Breaker growth tool for one channel. If you already have an Ice Breaker created for your channel, you can create a new one by:
- or edit the previous one,
- or delete the previous one and then create a new one.
5. Add up to 4 appeal options.
For each option, you must enter the button text (up to 80 characters), bot, and bot step/auto-mailing that will be launched by clicking on this button.
In the Dialogues section of the BotHelp platform, in a chat with a subscriber for whom Ice Breaker has been triggered, you will see a notification saying “Growth tool “Name Ice Breaker” has been launched”».
Testing
1. Enter the chat with the account that has Ice Breaker installed from another Instagram account*.
2. You will see Ice Breaker.
If you don't see it, make sure there is no chat history between the two accounts. If there is, delete it.
* Belongs to the Meta organization, recognized as extremist and banned in Russia.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
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