How to change your email address
Your personal profile is not attached to your email. To replace the email address you entered when signing up for BotHelp, you have to add another administrator with the desired email to your profile. Then log in under the new username (email) in the profile and delete the old administrator.
Notifications from the profile will be sent to the emails of everyone who is currently listed as the administrator.
How to add an employee
Read the article.
How to change your password
To restore your password, use the recovery form: https://*domen*.bothelp.io/forgot-password
To do this, enter the email address that you signed up with, wait for an email, and follow the instructions from it.
If there are several admins in your profile and you cannot change your password, you can ask another admin to add a new admin with a simple password for you and send you the login data. You will log in with a new username and password, then change the password in your new profile to a more complex one. The way to add a new employee in your profile is described in our file.
Emails from BotHelp are not being sent to your email address
Check the spam folder — messages may end up there.
You may have unsubscribed from our messages. In this case, follow this link: https://api.elasticemail.com/contact/subscribe?version=2&pID=836653f3-398e-4354-a331-e69eae52c209
Enter your email address and confirm your subscription so that we can send you an email.
After subscribing, try sending yourself a password recovery email again.
Forgot your domain
Domain (subdomain) is the name of your account.
The account address looks like this: domen.bothelp.io
The name is selected during the sign-up. You cannot hange subdomain. You can only create a new profile with a new name.
Check the email you signed up with. After the sign-up, we send an email with a domain and a username.
The way to create a profile is described in the article.
Forgot the email address you signed up with
If there are several admins in your profile, you can ask another admin to send you your email address. All administrators can see this data.
If you are the only administrator in your profile, contact the support chat in your profile or [email protected]. Give the name of your current domain and all email options that you might have entered when signing up.
In the Help Center, you may be asked to confirm that you are an administrator of the connected communities in your profile.
Change the linked bank card for payment
You have to cancel your subscription in the “Payment” section of your profile, then pay with a new bank card.
For more information about changing the card, see our article Changing the Card.
Tariff plans and payment options are described in the article Tariffs and Payment.
Pay for several months at once
Tariffs for individuals who pay with a bank card allow you to activate a subscription for a month in advance. This way, you can pay for one additional period (30 days).
The way to do this is described in the article Changing the Card.
If the subscription is enabled, money is debited from the card automatically at the end of the paid period. If you have exceeded the people limit, you will automatically switch to the next pricing plan.
Payment by bank transfer for legal entities and sole proprietors is possible for a license for 6 or 12 months of using.
You can learn more about the tariffs in our articles in the section Tariffs and Payment.
Can I connect my personal social media profile as a channel in my profile?
Our integration with messengers allows you to connect groups/communities in VKontakte, business pages in Facebook* and Instagram*, flow accounts in Telegram and Viber as channels. You will not be able to connect your personal profile as a channel.
To learn more on how to connect a channel, see our articles in the Connecting Channels section.
* Owned by Meta, an organization recognized as extremist and banned in Russia.
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If you haven’t found the answer to your question, contact us in the chat in your profile or email [email protected] 😃
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