In this article, you will learn about common mistakes beginners often make when contacting BotHelp support. By studying this material, you will significantly improve your skills in using the bot editor. If you are just starting to work with BotHelp, first familiarize yourself with the article: Creating a Bot Scenario.
Incorrect connection of delays
Often in beginners’ chains, you can see this kind of delay connection:
In this case, the bot will send two messages in a row without delay because the bot’s algorithm executes strictly along the arrows from the “Start” step. The correct delay connection looks like a continuous sequence of steps:
Incorrect connection of the “Link click” condition in a step
If you connect the condition directly, without a delay, the condition is checked immediately after sending the message. The subscriber doesn’t have time to click the link before the condition is checked, so the condition will send them to the “no” branch.
The correct connection uses the “Delay” block:
Dead-end branches
In this example, if the subscriber clicks a button in the first message, the lower message branch will not be sent to them. The correct way is:
Then the subscriber will move to a delay step regardless of whether they clicked the button in the first message.
Another option is a dead-end button.
If the subscriber clicks such a button, the bot will stop for them because no next step is provided. All buttons must have a connection:
In this example, if the subscriber clicks the button, the message will arrive immediately. If they do not click, the message will arrive after 1 minute.