You can link BotHelp and any platform using webhook data transfer. To do this, paste the webhook URL into the appropriate field in the flow.
For more information about how webhooks work, see the Webhook BotHelp article.
How to add webhook sending?
Multi-step flow
- Create a new action.
- Add the action “Send subscriber data via webhook”.
- Paste the link to the webhook in the field.
- Save the action.
The webhook will transfer the data that the user had in their profile at the time when they went through this flow.
What data is transferred?
- The date when the person’s profile was created.
- Name (full name, first name only, last name only).
- The link to the profile.
- The date of the first and last conversation.
- Person’s ID in the messenger (including the Telegram user’s username).
- Person’s ID in the BotHelp profile.
- CUID — a unique ID for integrations with GetCourse/Bizon365.
- UTM tags.
- All fields and their values.
{
//Standard fields
“created_at”: 1499947711, //timestamp
“name”: “John Wick”,
“first_name”: “John”,
“last_name”: “Wick”,
“profile_link”: “https:\/\/fb.com\/1941325716136721”,
“email”: “[email protected]”,
“phone”: “+14123456789”,
“conversations_count”: 10,
“first_contact_at”: 1499944111,
“last_contact_at”: 1499944111,
“user_id”: “1234567890”,
“bothelp_user_id”: “47659”,
“created_at_show”: “14/07/2017 07:56:32 UTC” //time and date of creating a lead for humans,
“cuid”: “1et0.301”
//Custom fields
“utm_source”: “VK”,
“utm_campaign”: “messenger”,
“utm_medium”: “social_cpc”,
“utm_content”: “123”
“age”: “21”,
“position”: “CEO at Pinapple”,
}
Where to get a webhook URL?
If your programmer sets up receiving a webhook, they will tell you the address to which it needs to be sent. If you use special integration services, they will provide you with the URL at one of the setup stages.
We have instructions on how to set up integration through these services:
Use them to integrate with the platform you need. Find the list of platforms available for integration on the integrators’ websites.
If you haven’t found the answer to your question, contact us in the chat in your profile or email [email protected] 😃
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