How changes affect subscribers
1. Changing delays
-
A subscriber who reaches a step after the delay has been changed will wait for the next step according to the new delay time.
-
A new subscriber starting the bot will also receive the step with the updated delay.
-
A subscriber who is already in a step with a delay will continue waiting according to the old delay. After it ends, the next step will be sent.
-
If the next step has been deleted or its connection removed — the message will not be sent.
2. Changing step content
-
Updated step content will only be sent to subscribers who reach this step after the changes are made (by restarting the bot or returning to the sequence).
-
Subscribers who are already in this step will receive the old version of the message.
3. Adding new steps
-
Subscribers who have completed the sequence (reached the end/dead-end) will not receive the added steps.
-
Subscribers who:
- are in a delayed step,
- or have not yet reached the end of the sequence will receive the added steps as they continue through the sequence.
If you haven’t found the answer to your question, ask us in the chat inside your account, write to us in Telegram at @BotHelpSupportBot, or email us at hello@bothelp.io.
Get 14 days of full access to BotHelp — a platform for creating newsletters, automated funnels, and chatbots.