Groups and Channels in MAX

MAX supports public and private channels.

Currently, it is not possible to change a channel type from public to private or vice versa. For more details, see the MAX Knowledge Base.

Flows in MAX can manage user subscriptions to groups and channels: add, remove, and check subscriptions.

Available Actions for a Flow

Add to Group

• A flow can automatically add a subscriber to a group (if the user allows invitations).

• A flow cannot automatically add users to private channels or approve join requests. This is a platform limitation.

Remove from Group or Channel

• A flow can remove a subscriber from a group or private channel.

Check Subscription

• Verify whether a user is a member of a group or channel.

Creating a Group or Channel

1. Create a group or private channel in MAX:

   • Open MAX messenger and click the plus icon next to Chats.

   • Select Create Private Channel.

   • Enter a name, description, and avatar, then click Create Private Channel.

   • Optionally add subscribers or click Skip to invite users later.

Done! The private channel is created.

2. Add the flow as an administrator:

   • Click the channel name in MAX.

   • Go to Administrators → Add Administrator.

   • Select the flow and assign permissions.

   • Click Assign as Administrator.

Configuring in BotHelp

1. In BotHelp, go to Flows → select the desired MAX flow.

2. In the Action step → Manage Groups → select Add to Group/Channel and enter the group/channel ID (from the MAX web URL).

3. In the Condition step → Subscribed to Group/Channel → enter @groupname or ID.

Closed Club in MAX

Closed clubs can be implemented in two ways:

Through a Private Channel

• Members are added manually by an admin.

• Automatic joining is not supported.

Through a Group Chat

• Members can be added automatically in a group.

• By default, MAX group chats are closed — joining is by invitation only.

Thus, paid closed chat mechanics are possible.

Managing Join Requests for Private Channels

1. Click the channel name in MAX.

2. In the top-right corner, click the pencil icon.

3. Select Invite via Link.

4. Enable or disable Join Requests.

To disable this option, first review pending requests: approve or reject them. Otherwise, MAX will prompt you to approve all — follow the on-screen instructions.

Managing Join Requests:

• Only the owner and admins can manage requests.

• If new requests appear, a New Join Requests notification shows in the channel. Click it to view requests.

• Or click the channel name → Join Requests to access them (this section appears only if there are requests).

Approve a request: click the checkmark → user is added and notified.
Reject a request: click the cross → request is deleted; the user is not notified but can submit a new request later.

• To view a user profile, click their avatar.

• To approve/reject all requests at once:

  1. Click the three dots in the top-right → Approve All or Reject All

  2. Confirm the action by clicking Approve or Reject

For detailed instructions, see the MAX Knowledge Base.

FAQs

• What if an admin rejected a subscriber’s join request to a private group, but the subscriber wants to submit a request again?
  • Requests can be submitted no more than once per day. Try again later when the request appears in the list.

If you haven’t found the answer to your question, contact us in the chat in your profile or email hello@bothelp.io

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