Device Recommendations

If you encounter issues while using the platform, try one or more of the following steps:

For Windows:

• Clear your browser cache (Ctrl+Shift+Delete, select “all time” for cache reset)
• Try a different browser
• Open a tab in incognito mode (Ctrl+Shift+N)
• Disable antivirus, if installed
• Disable pop-up blockers in browser extensions
• Disable Windows Firewall
• Turn VPN on/off, if you are using one
• Try a different device (e.g., mobile phone, friend’s or colleague’s computer)

For Mac:

• Clear your browser cache (Command (⌘) + Shift + Delete, select “all time” for cache reset)
• Try a different browser
• Open a tab in incognito mode (Command (⌘) + Shift + N)
• Disable antivirus, if installed
• Disable pop-up blockers in browser extensions
• Disable macOS Firewall (Go to System Preferences → Network → Firewall and temporarily turn it off)
• Turn VPN on/off, if you are using one
• Try a different device (e.g., mobile phone, friend’s or colleague’s computer)

If you haven’t found the answer to your question, ask us in the chat inside your account, write to us in Telegram at @BotHelpSupportBot, or email us at hello@bothelp.io.

Get 14 days of full access to BotHelp — a platform for creating newsletters, automated funnels, and chatbots.

Get 14 days free