MAX Flow Capabilities in the Messenger:

  • Visual scenario constructor

  • Auto-replies and dialogues

  • Broadcasts

  • Mini-landing pages directly in chat

  • Payment acceptance within the messenger

  • CRM integrations

  • Dialogue analytics

AI-agent features in MAX:

  • Booking services and consultations

  • Creating deals in CRM

  • Product and service consultations

  • Automated sales

  • Working with images and data

Channel filtering for MAX is available in:

  • Subscribers

  • Dialogues

  • Analytics

Replies and Conversations

To view conversations through a flow in the MAX channel:

  1. Go to Dialogs in the left menu.

  2. In the filters, select the MAX channel and click Apply.

Dialogues are categorized into:

  • New

  • Mine

  • Assigned

  • Closed

  • Spam

For any conversations, you can:

  • Reply

  • Mark as spam

  • Assign to yourself or another agent

  • Close the dialogue

The subscriber card on the right shows key information and tags.

When replying from Conversations, you can use emojis, attachments, and quick replies.

Broadcasts

Manual broadcasts are available for MAX. Supported message types:

  • Text

  • Text with buttons

  • Image

To create a broadcast:

  1. Go to Broadcasts in the left menu → click New Broadcast → select the MAX channel.

  2. Choose conditions and advanced segmentation settings to define your audience.

  3. Enter your text message (up to 4000 characters) and optionally add:

    • Text

    • Button

    • File up to 50MB

    • Video up to 50MB

    • Image

  4. Set the broadcast name and sending time.

After sending, you can view the broadcast in Sent and check status, delivery, views, and clicks. Broadcasts can be copied to other messengers via the three-dot menu.

Note: For MAX, the following are not supported:

  • Auto-broadcasts

  • Sending conversion data to Yandex.Metrica

Mini-Landing Pages with MAX Button

  1. Go to Growth Tools → New Tool → select Mini-Landing under Landings & Widgets.

  2. Configure:

    • Landing name

    • Tags

    • Title and description

    • Attach image (recommended 1200×300 px, max 100 KB) or video (.mp4 or .mov up to 1.95 GB, or link from YouTube, RuTube, VK Video, or Zen)

  3. Select MAX channel, set the button text, choose the MAX flow, and specify the starting step.

  4. Configure advanced settings, save, and copy the mini-landing link.

Subscribers clicking the button will enter the MAX flow and start the pre-configured scenario.

Other available widgets for MAX: Subscription Widget and Button Widget.

Payment Acceptance in MAX

You can accept payments directly in the MAX flow. Use GetPlatinum for both recurring and one-time payments.

  1. Register via the referral link with priority support: GetPlatinum

  2. Create a payment page: Automation → Payment Acceptance → New Payment Page

  3. Configure all settings, payment parameters, and actions.

  4. Copy the macro to insert into a text message or URL button in MAX; it will convert into a payment link.

CRM Integrations

  • Connect BotHelp to amoCRM to work with MAX flows and CRM together.

  • In a MAX flow, select the Action step → Add Action → Send data to amoCRM

  • Select pipeline, stage, and optionally check Send message to amoCRM

  • Map BotHelp fields to amoCRM fields using Add Field

  • To update existing data, choose Update deal in amoCRM

AI-Agent in MAX

An AI-agent is an intelligent assistant that automatically interacts with clients: replies to messages, consults, collects data, and generates personalized content based on instructions, connected functions, and the Knowledge Base.

Available AI-agent functions:

  • Data Collection: Request and save subscriber information (contacts, interests, responses, test results, etc.)

  • Telegram Notification: Send alerts to a live operator for target events

  • Google Calendar: Create and send invitations to subscribers and manage events

  • Start Flow / Broadcast: Launch flows and broadcasts when a specified event occurs

  • Image Analysis: Analyze subscriber-uploaded images according to instructions and Knowledge Base

  • Deal in amoCRM: Create deals in amoCRM

  • Choose an AI-agent template or create one from scratch

  • Set the launch method, generate instructions, and specify text or files for the Knowledge Base

Analytics

  • View сщтмукыфешщты analytics by filtering for the MAX channel

  • Go to Analytics in the left menu of your dashboard

If you haven’t found the answer to your question, contact us in the chat in your profile or email hello@bothelp.io

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