After connecting the Viber bot to BotHelp, it may be necessary to change the channel settings.
You can change the name, description, or avatar of the bot for Viber only in the mobile app.
To do this, go into a conversation with the bot, click on the menu button “⁝”, then select the “Settings” section and “My chatbots”.
Next, click on the name of the bot, and you will be taken to the bot editing window.
Here you can change the avatar, name and description of the Viber bot.
After the change, you have to reconnect the channel on the BotHelp platform in the “Settings” section — “Channels”. In other words, disconnect and reconnect the channel according to these instructions (you do not need to create a new bot).
If you haven’t found the answer to your question, contact us in the chat in your profile or email [email protected] 😃
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