Important! Connecting new WhatsApp channels to BotHelp is temporarily unavailable.
_____________
You can connect a number registered in WhatsApp Business API* (WABA) to the BotHelp platform.
How to add a WhatsApp* number to BotHelp is described in our article .
Difference between WhatsApp Business and WhatsApp Business API*
WhatsApp Business API * is a solution from the WhatsApp messenger* that allows businesses to send bulk emails with all the capabilities.
WatsApp Business* is a regular application that you can download from the AppStore or Google Play. It allows you to create a company account, not a personal one. However, it does not have a mass mailing function. "Gray" methods use this application for mass mailings, but they are very limited, as they are designed to imitate the work of a real person.
Is Facebook Business Manager* verification required?
WhatsApp has certain requirements for those who are granted access to its API:
- Your Business Manager must be verified on Facebook *.
- You must have a phone number that is not connected to WhatsApp*. Any landline or mobile number will do.
To confirm it, you must accept a call or SMS.
You can first connect the number and start using it, and only then go through verification.
A demo version of WABA is available without verification - up to 250 outgoing dialogues per day, this is the main limitation.
How to log into WhatsApp* from your phone?
It is not possible to correspond with users simply from your phone now.
The number will only work through the service it is connected to. In BotHelp, communication with subscribers takes place in the "Dialogues" section.
Is it possible to use a WABA number in two services at the same time, for example, connect it to a messenger platform and CRM?
No, the number can only be connected to one service. It is better to create a second number for other tasks.
Sending messages on behalf of the company
By default, messages are sent from a phone number that is connected to the service. In order for your messages to be immediately displayed with the contact name, you need to get a "Green Tick" (this is a separate service).
* Belongs to the Meta organization, which is recognized as extremist in Russia.
If you have not found the answer to your question, ask us in the chat inside your account or write to BotHelpSupportBot or to hello@bothelp.io
Get 14 days of full functionality of the platform for creating mailings, autofunnels and chatbots BotHelp.