To move a dialogue card to the Closed category, you can swipe the card to the left in the dialogue list or do it inside the dialogue.

Moving a card from the general list of dialogs

You can move a dialogue to the "Closed" category from any category except the one named.

  1. In the general list of dialogs, hover the cursor over the one you need.
  2. Close button will appear . Click on it.

3. The dialogue will be moved to the "Closed" category. You will see a message that the dialogue has been moved.

Moving a card from within a dialog

You can move a dialogue to the "Closed" category from any category except the one named.

  1. Click on the desired dialogue to open the correspondence.
  2. Click the Close in the upper right corner.

3. The dialogue will move to the "Closed" category. You will see a message that the dialogue has been moved.

Auto close Instagram dialogs*

Now dialogues in which the subscriber himself did not send any messages are automatically moved to the "Closed" in the "Dialogues" .
  • Activating growth tools, receiving messages from bots, newsletters, and clicking on buttons are not considered an independent message from a subscriber. Such actions do not move the dialog to the "Open"
  • The dialog will be automatically moved to the folder. "Open", If:
    • The subscriber will write a message to the correspondence themselves.
    • The subscriber will be taken to the "Chat with an agent" .

*Belongs to Meta, recognized as extremist and banned in Russia

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