Moving a conversation to the "Closed" category

To move a conversation card to the “Closed” category, you can swipe the card left in the conversation list or do it inside the conversation.

Moving a card from the general conversation list

You can move a conversation to the “Closed” category from any category except “Closed” itself.

1. In the general conversation list, hover over the conversation you want.

2. A “Close” button will appear. Click it.
   

3. The conversation will be moved to the “Closed” category. You will see a message confirming the transfer.
   

Moving a card from inside the conversation

You can move a conversation to the “Closed” category from any category except “Closed” itself.

1. Open the desired conversation.

2. Click the “Close” button in the top right corner.
   

3. The conversation will move to the “Closed” category. You will see a confirmation message.
   

Instagram auto-closing conversations*

Now conversations where the subscriber hasn’t sent any messages themselves are automatically moved to the “Closed” folder in the “Conversations” section.

Activating growth tools, receiving messages from bots, mailings, and button clicks are not considered subscriber messages and do not move the conversation to the “Open” folder.

A conversation will be automatically moved to the “Open” folder if:

• The subscriber sends a message themselves.

• The subscriber reaches the action “Chat with agent.”

*Owned by Meta, recognized as extremist and banned in Russia.