How to Access and Edit a Contact Card
To open a contact card:
-
Select the desired dialog from the general list.
-
In the top right corner, you will see a left arrow icon. Click it to open the contact card.
To edit any field:
-
Hover your cursor over the field and click the pencil icon ✎ — now you can change the value.
-
Changes are saved instantly when you move to another field or press the Enter key.
-
If you enter invalid data in a field with validation (for example, an email), you won’t be able to save the changes — the field will be highlighted in red.
Managing tags:
-
In the Tags category, you can select a tag to assign to the subscriber.
-
To create a new tag, simply type its name in the field — it will be assigned to the subscriber and saved to the global tag list.
Additional actions inside the contact card:
-
Click the “⋮” menu in the top right corner and select Delete to remove all data and conversation history of this subscriber permanently and irreversibly.
-
The Unsubscribe button unsubscribes the user from the bot.
-
You can resubscribe the user by clicking the button again.
If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at @BotHelpSupportBot, or email us at hello@bothelp.io.
Get 14 Days of Full Access to the Platform
Enjoy the full functionality of the BotHelp platform for creating broadcasts, automated funnels, and chatbots — free for 14 days.