Pricing Plans
Tariffs on the BotHelp platform depend solely on the number of active subscribers in your account. You can choose a plan with limits from 1,000 up to 3 million subscribers.
You can check your subscriber count in the Payment section.
Details on how subscribers are counted, how to export or delete them can be found in the Subscribers section.
Other features like bots, mailings, landing pages, and channels are available without restrictions. You can create an unlimited number of funnels.
Trial (Test) Period
When registering, users get a 14-day trial period. After this period, you need to activate a subscription.
The trial period expires when a paid subscription is activated and cannot be combined with it.
Learn more about the trial period ▶
Subscription Activation (Payment)
A subscription is the way to pay for the platform. You pay once every 30 days and use the service. Funds are automatically withdrawn from the linked card. No manual renewal or re-linking of the card is required.
In BotHelp, there are two types of subscriptions for our clients:
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CloudPayments (CP): subscription payment possible with a Russian ruble card.
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Robokassa: subscription payment possible with an international card.
Non-Cash Payment
Legal entities can pay via bank transfer. More details are available in a separate article.
Auto-Renewal
▶ Auto-renewal is enabled on the first payment. You can cancel auto-renewal by stopping the subscription.
▶ Also, if you no longer plan to use the account, don’t forget to cancel the subscription.
Canceling Subscription (Disabling Auto-Debit)
To cancel your subscription, click the corresponding button in the Payment section. Access to the platform will remain until the end of the paid period, after which the account will be stopped.
A message saying “Auto-renewal disabled” should appear.
Upgrading to a Higher Plan
▶ Once your subscriber count exceeds the limit for your current plan, your tariff will automatically upgrade to the next level. The account continues to work. The price difference will be charged as an additional fee during the next payment. This works if the subscription is active.
▶ If the subscription is disabled and subscriber count exceeds the plan limit, the account will stop working.
More about plan upgrades, exceeding subscriber limits, and downgrades is explained in the article
Which Subscribers Are Charged
All subscribers are charged except those who blocked the chat with the bot/community. If a subscriber unsubscribed from automatic messages but can still receive messages on behalf of the community/channel, they are counted for billing.
You can find unsubscribed subscribers in the Subscribers section by filtering with the rule Unsubscribed = Yes.
More details are in the article Deleting Subscribers.
Refund Policy
Refunds are possible within 7 days from the date of payment. If you stopped using the platform but forgot to cancel your subscription, please contact support.
(!) Only the payment for the new month is refundable. Overdue payments for exceeding limits from the previous month cannot be refunded. Please monitor your subscriber count carefully.
Questions
How to change the linked card?
If needed, you can change the card linked to your BotHelp account. The account will continue working during this process, and the next payment will be charged to the new card.
The procedure depends on the payment system you used previously for BotHelp subscription.
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Cancel the current subscription (disable auto-renewal).
Your account will continue working until the end of the paid period, then the subscription will end and the account will stop.
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Reactivate the subscription.
In your account’s Payment section, find and click Activate Subscription.
Pay for the new subscription with the new card.
Done. The new card is linked, and the paid subscription will start immediately after the current one expires. Future payments will be charged to the new card.
How to pay in advance?
In CP, you can pay in advance if your account is active but auto-renewal is disabled. Activate the subscription before the current period ends, and the account will continue without interruption.
Before payment, a warning will appear that the new subscription starts after the current one finishes. So, you can pay for one new subscription.
Can I transfer payment from one account to another?
No, this is not possible. Subscription activation is linked to the CP payment service and occurs only upon payment. There is no manual transfer method.
We can refund mistakenly paid amounts for one account, but the user must activate the subscription in another account.
Mobile Adaptation of the “Tariff and Payment” Section
Now you can easily pay and manage your subscription right from your phone.
If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at @BotHelpSupportBot, or email us at hello@bothelp.io.
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