Dialogs
Editing and Deleting Messages
How to delete a message sent to a subscriber by an account agent?
How to edit a message sent to a subscriber by an account agent?
Overview
Which messages are displayed in the “New” and “Closed” sections?
Display of all conversations. What conversation cards consist of
What conversation cards include in the mobile app and what information is displayed for user convenience
Moving a conversation to the “Spam” category
Part of the functionality for moving conversations between categories. Let’s review the ability to move a conversation to the SPAM category.
Moving a conversation to the "Closed" category
Part of the functionality for moving conversations between categories. Let’s review the option to move a conversation to the CLOSED category.
How to open a conversation
Part of the functionality for transferring conversations between categories. Let’s look at the option to transfer a conversation to the NEW category or simply open a conversation.
How to assign a conversation to yourself or another agent
Part of the functionality for transferring conversations between categories. Let’s look at the option to transfer a conversation to the ASSIGNED or MINE category.
Dialogue filtering by channels
How to filter dialogues by channels to simplify finding the necessary dialogues.
Search Dialogs by Keywords
How Search Works for Dialogs Inside the Mobile App
Viewing and Editing the Contact Card
How to View Detailed Information About a Dialogue Participant