What conversation cards consist of
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Display of the interlocutor’s avatar and channel icon
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Display of the interlocutor’s first and last name
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Display of the channel name and URL
If you open a conversation under the interlocutor’s name, the channel name with an embedded URL will be shown.
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Preview of the message from the interlocutor
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Display of the number of new messages
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Display of the date and time of the last message
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Display of the person responsible for the conversation
If you open the conversation, to the right of the interlocutor’s name, the person responsible for the conversation will be displayed.
How message display from Instagram* Direct works in BotHelp
Now in BotHelp, you can see not only incoming messages from subscribers and bot replies but also outgoing messages that the account owner sends manually in Instagram* Direct. This provides the full context of the conversation with the subscriber and helps managers respond more accurately, avoiding repetitions.
What the system does:
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Transfers messages from Instagram Direct to the conversation with the subscriber who launched the bot via BotHelp
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Supports message types: text, photo
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Works for both types of Instagram* connections
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Marks messages as “from Instagram Direct”
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Messages remain visible and transferred even after the 24-hour window ends
Note: If a message was deleted or edited in Instagram, these changes are not yet reflected in BotHelp.
* Belongs to Meta, recognized as extremist in Russia.
If you did not find the answer to your question, feel free to contact us in the chat inside your dashboard, message us on Telegram at @BotHelpSupportBot, or email us at hello@bothelp.io.
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